Verbal And Non Verbal Communication

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Interpersonal Interaction Interpersonal interaction is an exchange between two people using both verbal and non-verbal communication. For an exchange to be effective professionals need to consider their speech and language. To begin with they need to consider what the preferred language is of the patient (is English their first language?). A professional will need to consider their own dialect, slang and jargon and whether the patient will understand them and if it will come across as unprofessional. Verbal communication is most effective when turn taking takes place (one person should listen whilst the other talks), the care professional should be responsive to what the patient says and their need. More factors to consider when communicating verbally are things such as clarity, volume, pace, tone and pitch, and so a professional shouldn’t be too loud, fast paced or aggressive as this will create ineffective communication. Non-verbal communication can sometimes be overlooked but is vital in health and social care. One important factor of non-verbal communication is posture (slouching makes the care provider look unprofessional and the client may interpret them as trustworthy, instead the professional should be sitting in an open position with their arms by their sides), a professional can use posture to determine how a patient is feeling and also are important to the professional who needs to use facial expressions to aid their verbal communication, for example if a doctor is having a bad day it doesn’t mean they should be frowning, they should show genuine care, concern and interest). There are four main areas when it comes to facial expressions: eyes, skin, mouth and face muscles (therapists observe these areas to understand ho... ... middle of paper ... ...r. If the situation worsens, new professionals may have to get involved such as the police or they may have to speak to parents, this can end in disagreement and they will relapse into the storming stage. Performing Professionals focus on the objectives and put that first before their professional relationships. Professionals may lose motivation and will if the leader does not continue to support the staff and motivate them. In this situation there may be a requirement to use the fifth stage (adjourning) once a case has been finished. It can be a result of the child being in a protected and safe position, or the result of a child unfortunately passing away as a result of ineffective group communication. This means the group needs to be offered the support to help the cope, the whole situation is rounded up discussing the good points and bad points of the situation.

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