Value Chain for McKesson Provider Technologies (MPT)
The value chain is made up of the input of information or materials flowing down to the output of the final product that is used by the consumers. MPT is a manufacturer of capital equipment and information systems in the Healthcare industry that is focused on reducing costs while also adding value to consumers in the industry. MPT markets to IDMs, hospitals, physician practices, home healthcare providers, retail pharmacies, and payors in the healthcare industry. The inbound logistics at MPT consists of the research and development of computer technology and installation methods to information processing needs of our consumers. Information must be gathered on the needs of consumers and then systems are built to meet individual needs. The systems equipment is typically put together at the customer site by consultants and/or employees of our organization. Outbound logistics includes the distribution of technological components such as computers, hardware, software, or robotics. According to McKesson’s annual report, MPT provides hardware and software to over 70% of the hospitals in the US that have greater than 200 beds. Value is further provided to our customers through consulting, implementation, support, and services that are provided to complement our products. Marketing and sales are done via client executives that are assigned to each of the customers. These representatives generally form an in depth and lasting relationship with customer contacts so that they can appropriately assess their needs and wants.
My role at MPT
I am a part of the accounting/finance group at MPT. My role began in a department call Contract Operations; this is the group that enters all o...
... middle of paper ...
...ovations with all employees within the organization – this would be costly and timely and may interfere with work
Operational effectiveness strategy • Sharepoint information sharing server so that employees within the organization can share information for training, quality, customers, processes, etc…
• Skillport educational portal offered to all employees to increase industry-specific knowledge • Maintaining a who-to-call list within sharepoint for all business unit, product group, and accounting contacts. This is not implemented because of the continuous change within the organization
Customer-orientation strategy • Customer portal where they can view their products and systems • Utilizing sharepoint as a shared service with the customers where they could view all of their internal contacts – not implemented because of continuous change within the organization
Terri Briggs has been around the block. For the past twenty years she has been an accountant, a customer service person, a specialist and a manager. All of which she did with Masco Cabinetry. She has spent time in the “trenches” working her way up the corporate ladder while obtaining her Bachelor’s degree in Management and Organizational Development from Spring Arbor University. Terri is a Certified Human Resource Specialist and a Six Sigma Green Belt. Today Terri is the Manager of the Contract Review Center for Masco Cabinetry. Her experience in accounts receivable, human resources, and now in contracts have given her a wide range of knowledge about Masco Cabinetry. For these reasons, she was an excellent subject to interview.
Donal E. Kieso, Wegandt J. Jerry, Warfield D. Terry. (2012). Intermediate Accounting. Hoboken, NJ: Wiley.
In medical equipment industry, firms mainly compete on differentiation. Product quality and safety, product variety, customer service, and R&D are the main factors to achieve differentiation. Hill-Rom provides wide variety of high quality and safe products and services to its customers. Unlike its competitors, Hill-Rom mainly competes in the health information technology solutions, and medical equipment management services. (Duncan, Hebert, Rose, & Zoch, n.d.) In addition, it is needless to say that Hill-Rom has huge R&D investments, as well.
This case assignment will discuss managerial accounting and different income statements a business owner may use internal to the company. Divided into two parts, part one will discuss and analyze the difference between managerial and financial accounting, the needs for financial information used for internal purposes. Additionally, it will focus on the managerial accounting profession and how its roles have changed in today’s business. Expanding on the profession, it will comment on the Certified Management Accountant (CMA) certification and how it differs from the CPA certification. Part two of this assignment
Carr eliminates the possibility of advantages due to proprietary software using the example of American Hospital Supply’s ASAP ordering tool. He highlights how specialized software can turn from a boon to bane, when more generic and updated solutions come into the picture. Many companies such as Dell and Wal-Mart have used the opportune time frame of the IT boom to set up their brand name and goodwill. That window seems to have closed now, because the possibility of a competitive advantage using IT is minimal, if not zilch.
It is important to reinforce that, its processes are directly connected to its customers, and how both can benefit from them. To illustrate it, we can mention here the supply chain, which entails not only internal processes, but the customer relationship as well. This includes management in a variety of aspects such as inventory, contracts, logistics, forecasting, warehouse networking and performance. Moreover, by providing those systems and processes, Mosaic states a positive and proactive reputation in the market.
Broward will benefit from advancements in supply chain technology by Investing in new software. This investment must also include equipping staff with any tool that would aid in improving the patients care whether it be in the area of services rendered or dietary needs.
Royal Caribbean Cruise Ltd (RCCL) has two distinct supply chains which create a unique challenge. Each supply chain is managed by a Provision Master. The first supply chain includes all food, beverage, and lodging inventories that needed for the trips. The second supply chain encompasses “corporate spend” materials, such as office supplies, printing services, hardware and software, printed materials, computer supplies, marine consumables (spare parts, fuel, lubricants, any and all services associated with the ship maintenance and etc).
It is important to identify the customer facing processes and use the demand chain with the supply chain in order to focus on the entire value chain for both the customer and the stakeholder (Walters & Rainbird, 2007). Understanding your customers and markets can help you determine where to look in the supply chain for efficiencies and opportunities and areas where you can improve. Therefore, the focus is primarily on customer’s product demands and service, quality, price competitive, while increasing performance and adding value. Target uses EDI software to make procurement easier and requires all suppliers to use EDI for the procurement process allowing them to ensure customer satisfaction by having state of the art technology that’s fast and
This condition happens not only in high-technology industry but also in modern healthcare industry where a business or a healthcare provider is focusing on becoming a one-stop shopping healthcare institution.
As described by Kaplinsky and Morris (2001), a value chain can be defined as “the full range of activities which are required to bring a product or service from conception, through the different phases of production, delivery to the final consumer and final disposal after use”. The study in the value chain sector will improve the attempt to understand the distribution of power and value in the chain and to be able to address the agency of workers and small producers (Mitchell and Coles, 2011:11).
Since UPS’s establishment, the company aims to provide “best service and lowest rates.” UPS aims to have the best service through satisfying their customers with timely and accurate shipments. The DIAD tracks information through the scannable bar-coded label and gives the drivers the best delivery route. The package tracking system gives the customers real time feedback to package whereabouts. The Web-based Post Sales Order Management System (OMS) manages global service orders and inventory for critical parts fulfillment. High-tech electronics, aerospace, medical, and other companies can receive critical packages quickly. The system allows for orders to be placed online and track parts from the warehouse to the final user. The customer is informed on each shipment milestone and changes in delivery. The UPS Supply Chain Solution allows for other subscribing companies to use UPS’s systems and infrastructure to handle their deliveries at a cheaper rate than on their own systems. Thus, the company meets their goal to offer the lowest
...f Aetna Inc. The company will be included to the visionaries in terms of technology adopters. (Chasm Institute, 2014) The company is motivated to increase the quality of the services provided with every technological mean. The development department is responsible to introduce new ideas and increase the efficiency of the existing toll by supporting the rest of the department, as Ms. Yandell mentioned. On the other hand, she continued, the company has some of the pragmatists’ characteristics, since it negotiates with third parties in order to obtain the best application for the needs of its employees and customers. Furthermore, the substantial increase in employees in the Information Management and Data Analysis department of the health plan in the short period of two years, seems very promising in terms of expansion of IT use in Aetna Better Health of Illinois.
Marshall, D., McManus, W., & Viele, D. (2004). Accounting: What the numbers mean. [University of Phoenix Custom Edition e-text]. New York, NY: McGraw-Hill Companies.
The subsequent SWOT analysis discourses the strengths and weakness within Royalty Accounting Services and the opportunities and threats that exist in the environment. This breakdown highpoints zones to be leveraged and points out where we must progress and develop within the business and within our industry and marketplace.