Value Chain & Human Resources
Saint Joseph’s University
DSS 600 OL2 201520
June 26, 2015
With the various products (i.e., Xfinity) and services (i.e., Universal Studios) that Comcast offers, it is difficult to narrow down the overall one item that Comcast offers and builds a value chain around. Is it our core products of internet, television, phone, and home security that make up Xfinity or services that we offer such as Universal Studios and much more? If we are to incorporate all that Comcast is made up of, I think we could indicated that as a whole, we provide entertainment. Entertainment is what makes up Comcast and building around that thought is how we can envision what the value chain is.
Using figure 1.1 from Operations Management: Processes and Supply Chains to help pinpoint the various functional areas of a business, Comcast has very distinct departments that make up the primary functions of Operations, Finance, and Marketing, as well as the support functions of Accounting, Information Systems, Human Resources, and Engineering. Although most, if not all, of the mentioned functions will work together on various projects and processes, there is a strong separation of these functions almost to the point where they are their own company. With the company being so large, these teams are made up of hundreds of people where some of the supporting functions will have their own operations, marketing, and finance department. Unfortunately, as you could imagine, having the departments ran like this only hinders the progress that can and should be made across the various teams when making decisions or creating a process where multiple functions (primary or supportive) are involve...
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...imary functions well-oiled without the backing of the support functions and we cannot minimize the ‘support’ functions to only that title, as we viewed that sometimes they take a primary role in an organization and provide exactly what the company needs to move on to the next level. With both Human Resources and Engineering giving us those examples, we realized that a company must utilize all the departments within its structure and work cross-functionally to achieve maximum potential without staying stagnant. If there are flaws in the value chain, whether that be in the primary or support functions, changes must occur in order to stay competitive, profitable, and the positive image that companies need in order to exist.
Krajewski, L., Ritzman, L., & Malhotra, M. (2013). Operations Management (10th ed.). Upper Saddle
River, N.J.: Prentice Hall.
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