Use of Information Technology in Operation Management Essay

Use of Information Technology in Operation Management Essay

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This report is to write about how Operation Management is employing more and more information technology, and in general this is being done to improve how organisations respond to the five objectives of Operations such as speed, flexibility, dependability, quality and costs. In this assignment, there will be an analysis of the technology available in different areas of the operation in the organisation choosing and will be providing a critical evaluation on how the organisation are achieving the goals is employing it for. The organisation choosing is Morrison’s PLC Supermarket. Morrison is the UK 4th biggest supermarket with a market, with over four hundred stores around the UK and over three thousand staff which includes the manufacturing and retail of the food. (

Characteristic of the Operation of the Management
(ABD 2010) Variety, this company have a huge range of variety products of items. However, this may have to be consider with a very high variety when compare it to other companies products lines. This company have a medium process of variety because of its limited flexibility in their products and services that they offer to the consumers like for example its range of fish display is limited to its standardised products line and this has make Morrison’s inflexible, and Morrison’s also offer a very low variety because this company cannot cater according to customers demand. However, Morrison’s presence of the in store fish monger allow to increase it level of customers contact whilst also increasing the flexibility, variety, and invisibility of the operation as fish can be customised in accordance with the custo...

... middle of paper ...

...p, in such a way that Morrison plc. supermarket management could take logical steps to implement desirable growth part through specific management practices which utilised appropriate organisational capability, the company should take the recommendation and solution given to this report very serious because it will help to reducing a loss for the company as were the cashiers will help bagging the customers shopping by limiting the cashiers sitting idle. And the RFID is very important as well as will allow the system by multiple items to be process at once than using the bar code system.


Unknown, (10 / 10 / 2010) CAI,, 03/12/2013
Unknown, (10/10/2009) Morrison, http://www.morrison's/plc/, 31/11/13
Unknown, (21/04/2011),, 31/11/2013
Unknown, (11/01/2012) fashied, http://w

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