Many of our customers vary in skill-sets. Some end-users are knowledgeable working with specific software and different hardware components. Although most customers comprehend the basics, many of them have not received any formal training in basic computer operations.
Authors Thomas and Rutter suggest that employees are aware of their lack of skills and would prefer more training. Both state “…. respondents were aware of their skills shortage and clearly highlighted that training ….on skills were of greatest need” (292).
As customers become more knowledgeable in software and hardware basics, they gain a deeper understanding of how technology and software work collectively. For the customer who didn’t understand that the monitor was powered off, training will provide her with the skill-set to understand how computers function. The fact that she couldn’t see anything on the computer screen should have been an indicator that the monitor’s power was off. If she receives training on basic computer literacy and additional software skills, there is a chance that the call to IS Support would not have been dialed. Furthermore, interruptions in workflow could have been prevented, thus keeping work production continuous.
Additional training will not only educate our customers, but will encourage them to learn more. As customers become motivated, Desley believes that they will become more productive and the obtainment of new technical skills will assist them in the development of their careers (2765). If employees begin to understand and develop a desire to learn more, ICT will not only be used to increase performance, but will produce greater job satisfaction and build user confidence. However, if end-users aren’t confident in their abil...
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A third recommendation is to provide in-house training offered by IS Specialists who support the software and accompanying hardware. At CHS, IT Support teams are given specific software applications to support. Because we directly work with the customer, most teams know their customer base and work with them regularly. Furthermore, IT specialists understand the customers’ use of the software and recognize the services that the software helps users achieve. Much like their customers, these IT Support Specialists are in-house employees and the cost to implement training is low or none at all. Additionally, IT Supports pre-established relationship with customers allow a more comfortable and relaxed environment for both the trainer and end-users. Additionally, trainers will have a better understanding of user issues because support has been provided in the past.
Providing effective training about ways to use the new technology is essential. Training helps employees perceive that they control the technology rather than being controlled by it. The training should be designed to match workers’ needs, and it should increase the workers’ sense of mastery of the new technology.
Technological developments and improvements have allowed for businesses to communicate information faster and better by the use of email, live chats, and video teleconferencing. These enhancements allow for a faster flow of information in which a business can easily distribute and receive responses in real-time from its customers. It helps employees to function more efficiently by using software programs such as word processing, spreadsheet tools, statistical analysis software and computer aided design programs. With the growth of the internet and social media, businesses expose its products to a larger customer base. Others advances such as inventory management software are able to track and fill orders, and replace stock when the volume fails a pre-determined quantity at much faster rates. Digital storage of documents and information on servers and multi-media storage
The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated and become multi-skilled. Training should be ongoing within William Hill in developing the employee’s skills within the business.
Training and development is essential to employee’s retention, loyalty and overall satisfaction. When employees feel there is opportunity within a company and diversity leading the way employees pride and productivity is enhanced.
As technology advances so should the products and services provided by companies. In every industry, technology is becoming the key success factor to growth and profit. The ability to communicate with people all around the world has created a new marketplace for business. In order to remain competitive, it is important for companies to utilize the most current technology. At ABC Inc., the use of the latest technological tools allows the company to provide first-rate, quality architectural engineering services to its clients. As part of the company's strategic goal to increase profits and clients, the board of directors established an information technology steering committee to look at how the company could improve its' technology. The committee was tasked to make sure the company had the latest available industry computer tools and to make sure all employees were uniform in terms of the technology. One of the most important findings of the committee's research was the fact that the company and its branches were using varying types of software and hardware systems. The findings also showed that this lack of uniformity caused numerous communication problems not only with the branches and corporate offices, but also the clientele. These findings were reported to senior management. Based on the findings, recently, senior management made the decision to ensure all employees, branch offices and corporate office were working on the same software and hardware systems. Management decided to move the entire company to a Windows NT environment, in order to improve productivity, to create uniformity, to create a more functional network infrastructure and to develop an Intranet and Internet web sites. The Information Technology department (referred to as the "Team") was asked to take a look at the pros and cons of moving to Windows. The Team has prepared the following report based on its research efforts.
Increase technology adoption: to provide the best customer service and to manage their supply chain, warehousing and logistic requirements, MNCs are deploying advanced information technology frequently (DeAngelis, 2010).
Hardware, software, support and maintenance costs grow each year with multiple systems in each local region running different types of software and hardware. The application and hardware support teams are larger than could be possible with one integrated solution.
They have to bear the cost of sending their workers for training in term of information technology (IT) and information system (IS) because some of them does not have a expertise in IT.
This scenario is used to show that accountants of today must continue to seek training opportunities on new and emerging technological advances. Continuing education is important in many professions, but is especially important in the accounting field. According to an interview with Mats Olsson of Sweden, who is a member of the International Federation of Accountants (IFAC), Small and Medium Practices Committee (SMP) by Giancarlo Attolini, who is the Chair of IFAC: We need to be more open-minded about emerging technologies as our work will likely become more computer-based. Ultimately, what differentiates one accountant from another is not their ability to manage IT, but rather their ability to better communicate with clients, to use the time saved by technology to develop client relationships and become a successful, trusted business advisor. (Attolini, 2014, quote by Olsson) Accountants who fail to stay in step with technology will find themselves out of step with their peers and clients.
The first challenge facing human resource professionals in “The War for Talent” is addressing the emerging skills gap. As stated by Lauby (2016) The American Society for Training and Development (ASTD) defines the skills gap as “the gap between an organization’s current capability and those it needs,
We could also offer a service where if consumers don’t know how to use a computer or an Internet package, we would offer them our training programme. We would only offer this if they buy from us.
To remain competitive and employable in the twenty-first century workplace, society today must conform to the changing demands. Technology is one of the principal driving forces of the future; it is transforming our lives and shaping our future at rates unprecedented in history, with profound implications, which we cannot even begin to see or understand.
Training is a process through which skills and attributes are developed, also information is provided, in order to help individuals who employed in organizations to become more effective and efficient in done their task. Better job performance will make the maximum contribution to the organization, not only at present but also in the future. The goal of training is for employees to acquire knowledge, learn new skills and behaviors emphasized in training programs and apply them to their day to day activities. Long-term planning that is used in most of the firms that invest in developing new skills to their workforce has enabled the firm to cope with the uncertainty that they may face in the future. When employees are recognized by the organization of their interests in the firm through offering training programs, they will apply their best efforts to achieve organizational goals, and demonstrated high performance on job. Training should involve more than just basic skills development to enable companies to gain a competitive advantage. One major area of the Human Resource Management function of particular relevance to the effective use of human resources is training.
The rapid development of information systems and technology brings some positive effects to individuals. In order to use information systems effectively, individuals need to acquire skills and knowledge on using different computer technology. Take an example of an individual working in a project on market research, he needs to learn the way to use spreadsheets for analysing the data. The new knowledge acquired by the individuals will lead to upskilling effect. The innovation of technology brings a lot more new channels of communication, such as e-mail and instant messaging applications, it increases interaction between individuals. The barriers of location is eliminated by technology, people can communicate with one another in anywhere around the world through Internet. In addition, virtual office and work from home are becoming a common practice for companies, people can enjoy more flexibility in working locations and hours, and this is particularly beneficial to individuals who have young children at h...
Databases and tracking tools give companies the ability to know the finer details in order to foster that relationship and allow customer service agents to provide that intimate service to a customer even when they have never spoken before. Customers have come to expect this level of focused customer service and depend upon the investment they have made in the company by establishing an interactive relationship with