Strengths And Weaknesses Of Conflict Management

Mrs. Harmon had to be able to empathize well with her employees and employer in order to understand the conflict within the organization. By doing this she analyzed every individual’s field of experience in order to learn their individual argumentation style and how they addressed certain issues. This was useful for Mrs. Harmon because she was not able to have a better understanding of each individual as well as how to address the conflict if she did not possess a certain amount of background information. A major issue with communication and how individuals interact is with the field of experience. The field of experience allows for areas of empathy among individuals. When an individual is able to address the varying views of individuals,

To begin we will look at the weaknesses of the organization. The first weakness of the organization was that there was no conflict resolution process in place. None of the employees or mangers was given prior training. This created issues in instances such as the one in which one of the doctors was unable to work with any of the other staff members. Because there was no formal sense of conflict resolution, all of the conflicts went directly to the office manager who had to act as the middleman. Another weakness that we noted was that the doctor in charge had no training himself and instead relied on the office manager to handle all of the conflict. Although there were weaknesses with the conflict process of this organization, they had some very strong aspects of their conflict resolution process. In one of our examples, the topic of promotions within the office came up. Conflict that typically arises when an individual receives a promotion is relational conflict. Relational conflict typically takes place over rewards, advancements, and completion in the workplace. However, at Flinthills Eye Care there were no promotions, individuals just moved from one area of work to another. If an issue arose with the movement of employees, Mrs. Harmon would simply explain the reasoning behind the

Harmon told us, how this study can help us in our future personal and professional lives, and finally the organization’s strengths and weaknesses. Overall we learned that are many different types of conflict management systems within different companies. In the case of Flinthills Eyecare Associates, there was no formal process for conflict management so Mrs. Harmon had to develop her own unique strategy for how to approach conflict. As discussed in the strengths and weaknesses section, even though Mrs. Harmon had nothing to go off of, she had great leadership skills and helped make her office a good and successful