Understanding Issues in Organizational Behavior

Understanding Issues in Organizational Behavior

The understanding issues in organizational behavior simulation involved the human resource manager finding resolutions to the recent escalated issues such as stress and motivation in the maintenance department and other areas of Carter-Porter Regional Airport. Another issue in the simulation was intolerance and misunderstanding toward other cultures in the organization. All of the issues in the simulation would have a major impact on the organizations performance and the organizational culture if they were not attended to in the right manor.

The first section in the simulation dealt with stress. Stress is “a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities” (George & Jones, 2005). The stress illustrated in the simulation was dysfunctional stress. Maintenance personnel need to perform additional tasks due to the increased workload from the rise in air traffic. The stress can be described as in the form of job burnout. Job burnout is “a loss of interest in and satisfaction with a job due to stressful working conditions” (George & Jones, 2005). Job burnout can lead an employee to feel emotionally and physically exhausted, frayed tempers, increased conflicts, and absenteeism. If stress on employees gets out of control it will directly impact the productivity of the employees which in turn will have an effect on the day to day operations of the company and its bottom line. High stress levels hinder the growth of the organization and it is imperative to uncover the signs of stress early and take immediate action to address it.

The goal in the simulation is to implement short term and long term measures to reduce dysfunctional stress levels without affecting productivity of the employees. An added pressure in deciding what measures to take is to stay with in an allotted budget. Monetary incentive such as bonuses and pay increases can help to make the employees feel they are being compensated for their work and therefore relieve stress. Monetary incentives are not always the answer. After some time, the employees will still feel the effects of stress and even feel they deserve more money. Non monetary incentives also are effective methods in reducing stress. One of the short term non monetary measures in the simulation was an exercise program. An exercise program helps employees work off stress and also helps to keep the employees healthy and physically fit to complete their jobs.