1.1.2 Distrust and resentment
According to the trait theory, a leader needs to have traits such as honesty and integrity and extraversion in order for employees to develop trust in them (Kirkpatrick & Locke, 1991). The concept of trust is made up of five dimensions and Edward is lacking in these (Robbins et al., 2012). Edward does not uphold integrity when he gives a reply saying it is not up to him after being approached by Albert about the transfer. Edward is the only form of communication between the lower level employees and the top managers and so it is up to him to suggest the transfer to the CEO. Edward also lacks in competence, which refers to technical and interpersonal knowledge and skills. He does not carry out campaigns as they should and is only concerned with meeting deadlines. Edward does not have consistency, which refers to reliability, predictability and good judgment in handling situations as he fails to plan for turnover repeatedly. He does not show loy...
... middle of paper ...
...sa a former employee had a need for achievement, which is a desire to do something better than it was before, as she wanted challenging and creative tasks not mundane and simple tasks.
1.4 Decision Making
1.4.1 Planning for turnover
According to Fayal’s 4 principles, managers perform four management functions, which are planning, organising, leading and controlling. Edward has failed to plan appropriately for employee turnover. He needs to evaluate and revise the effectiveness of his previous decisions and go through the decision making process again so that he can prevent more employee turnovers. The seven steps of decision-making are identifying the problem, identifying the decision criteria, allocating the weights to the criteria, developing alternatives, analyzing alternatives, selecting alternatives and implementing the alternatives (Robbins et al., 2012).
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