This report will examine a training program undertaken by a bank called HSBC Bank Malaysia Berhad. The report will focus on the training provided to new employees for the new branches. Further, the report will critically evaluate the training cycle of learning intervention at [HSBC]. Additionally, it will provide several recommendations to improve the intervention. This is my personal experience as a personal banker of HSBC Bank Malaysia Berhad.
HSBC Bank Malaysia Berhad training program was designed to operate for 2 months. The first month involved 8 hours classroom sessions involved 30 employees about activities at branches, products knowledge, sales, systems training, compliance, legal and regulations as a banker. Within the 1 month period, all the employees required to complete around 60 modules (products, systems, compliances) of e-learning and pass all the tests in the modules. Trainers were all required to have at least 10 years experience working in branch. After one month, stage two initiates, this phase involve employees were assigned to the mentoring program in pioneer branches. We were paired to senior staff with the same position for a period of one-on-one tutelage in how to carry out the desired work. We were required to observe and learned from thems for 3 weeks in the real job environment. Besides observing all duties, we also gained “hands on” experience with progressively more responsibility being given during the attachment, while receiving constant feedback until a desired level of performance was reached.
On the final stage, the real on the job experience was given, we were required to take over the branch for 1 week without guidance from senior employees. This was the stage that required us to perfo...
... middle of paper ...
...y by enhancing the skills and competencies of employees. However, very few organisations used quantitative methods in order to evaluate the effectiveness of training and measure its impact on productivity. This problems will prevent training from having a positive impact on productivity (Eliophotou Menon, 2013).
By providing development training, especially for the new employees, it will give impact to the regulatory bodies related in banking industries including at the national (i.e. Bank Negara Malaysia [BNM]) and international level (i.e.Anti Money Laundering Act [AMLA], United Nations Security Council Sanctions Lists [UNSCSL]). Employees will be aware to adhere to the rules, regulations and compliances in a bank and this can minimise the problem of money laundering, security breach and banking secrecy in both at the national and international level.
While the specifics may vary, there are two primary options for improving training, with numerous specifics within these options. The first option for training is the in-person training method currently in use at XYZ Bank. Within the in-person training format, there are numerous options including lecture or discussion, simulations, role playing, and on-the-job training (...
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as a teller. At Wells Fargo, I plan to incorporate a system where each teller gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is complete, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of
The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated and become multi-skilled. Training should be ongoing within William Hill in developing the employee’s skills within the business.
Training and development is essential to employee’s retention, loyalty and overall satisfaction. When employees feel there is opportunity within a company and diversity leading the way employees pride and productivity is enhanced.
This method also empowered the employees giving them an opportunity to increase their skill levels and an opportuni...
When trying to improve productivity for a company, one must first understand what it means to be productive and what it means to not be productive. Jonah classifies that, “I have come to the conclusion that productivity is the act of bringing company closer to its goal. Every action that brings the company closer to its goal is productive. Every action that does not bring a company closer to its goal is not productive” (Goldratt, 32). But when determining on what is productive and not productive, the actual “goal of the company must first be determined. “ If the goal is to make money, then an action that moves us toward making money is productive and an action that takes away from making money is non-productive” (Goldratt, 41). Alex has finally realized what it means for his company to be productive, but the key is to know how to see if the company is meeting the goal that is desired or in this case making money. There are certain measurements that can “ express the goal of making money perfectly well, but which also perm...
For an increase in productivity a firm should focus on increasing its revenue and reducing its cost. This will lead to the longevity and success of a business. In the manufacturing industry, this means efficiency in internal processes. The knowledge and skills of people contributes to innovation and productivity improvement. Increasing pressures on the manufacturing sector stem from skills shortages and growing competition for talent. Well-connected people who are capable of collaborating and have access to peer knowledge can contribute to the success of a
Employees perform productive behaviors by engaging in behavior that contributes positively to organizational goals and objectives (Britt & Jex, 2008, para 2). Organizations intend for employees to adapt to behaviors that will positively increase the functioning of the agency. This is done through proper training and efficient skills to complete significant roles. Positive long-term effects result from productive employee behaviors. Employees who contribute to the organization help ease financial burdens and strengthen job performances. The goal for most organizations is to have numerous employees perform duties that require little or no excess supervision. New employees train to self-sustain in an organization through strong leadership and staff recognition. The act of being productive relates with performance and a person’s effectiveness on-the-job. Workers achieving a great deal in a short amount of time are known as efficient workers. ...
Nevertheless, there remains a debate over the differences between productivity and performance, and how they are measured. Performance is comprised of seven dimensions, of which one is productivity, as well as effectiveness, efficiency, quality, profitability, quality of work, and innovation (Haynes, 2007). Productivity is defined as “the relationship between outputs and the inputs provided to create those ou...
Training and development are important factors to the success of any organization. Each employee is a valuable asset that can either add to the success a company or contribute to its failure. Training supports and makes possible the development of new skills and knowledge. Offering training for employees at various levels within an organization assist employees develop the necessary skills and proficiency to be successful in their careers as well as prepare for new responsibilities.
A very important part of operating a successful organization is ensuring that the employees are effectively trained. Employees that aren’t properly trained, especially in a service organization, can have a negative effect on the customers’ experience. It pays off for employers to spend the time and money on training their employees. In the article titled Importance of Employee Training: 6 Reasons Why It Saves You Money, the author, Brian Benton, says “Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied in their work, which will cause them to underperform, make mistakes, and not care about their work product. That costs the business in lost time and money.” (Benton, 2014). This paper will illustrate
It is true that academic pursuit of education is rigorous and many systems of education are needed to be incorporated. However, if banking education is consumed over problem-posing education, then we dehumanize the persons in the system when we should in fact driving towards a liberating experience for them.
Furthermore, most organization used the performance to determine the abilities and productivity of the employees. In an organization, employees set their objectives for the year and they monitor it and develop the right skills to achieve the target (Vallerand, 1993).
It is a known fact that the banking industry plays a huge role in today’s society, the industry has grown rapidly of many decades and still growing. The banking sector is that sector of the society that is actually responsible for the handling of financial assets for other sector of the economy, they do this by investing the financial assets in order to create more wealth in the society while regulating all the activities involved in the process. (What is the banking Sector 2015)
Training encompasses the process of improving personnel competencies, knowledge and potentialities, in regards to the specific tasks that will be assigned to them. This is a process that should be perpetual and is essential for the organization, in order to achieve excellent execution of jobs given to the employees (Ingram, 2008, p.162). Another importance is that it gives sales personnel managers an easier time in dealing with properly trained sales personnel. There are different basis on which training is carried out. Training is carried out upon induction of new sales people to the company. It is also important to train current sales personnel to brush up their knowle...