Toyota´s Operations Management on Recalled Product Essay

Toyota´s Operations Management on Recalled Product Essay

Length: 1447 words (4.1 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Toyota’s Operations Management:
Toyota is a company that is renowned for building its reputation on quality as compared to any other auto manufacturer across the globe. Actually, the firm became the largest carmaker across the globe in 2008 when it successfully surpassed General Motors in production and sales. However, since the end of 2009, Toyota has experienced tremendous operations management issues with regards to the quality of its cars. These quality issues have had significant impacts on the identity of the company since it was forced to recall millions of vehicles because of likelihood of these vehicles to suddenly accelerate and endanger the lives of drivers and passengers. The huge product recall has posed considerable threats to Toyota’s operations, political, marketing, ethical, strategic and legal aspects at a time when the entire automotive industry is struggling. In essence, this operation management issue has threatened Toyota’s reputation and necessitates the need for a quick and effective solution through the application of operations management concepts and techniques.
Description of the Problem:
Toyota’s quality problems were highlighted in August 2009 following the high publicity of a fatal crash of a Lexus ES 350 in the United States (Feng, 2010). The crash was attributed to the fact that the gas pedal was stuck and the vehicle was out of control. This incident was followed by subsequent events where the firm’s vehicles have largely been exposed to various issues attributed to the unintended acceleration problems. Since the acceleration problems triggered the company’s escalating crisis, Toyota was forced to do huge recalls of nearly 9 million vehicles worldwide within a 6-month period. Consequent...


... middle of paper ...


...ng in order to maintain its position in the market. This strategy would involve contacting owners individually and getting them dealerships for repairs and even offer some form of compensation. The need for such strategy would enable the company to regain its reputation while addressing its manufacturing and marketing challenges.
In conclusion, Toyota’s recent acceleration problem and quality issue is an example of an operation-related problem associated with service management. Given the impact of the problem on Toyota’s productivity, there is need for urgent measures to help address the business problem. However, the development of such measures requires analysis of the business problem based on concepts and techniques in operations management. This is because of the role operations management plays in enhancing the development of quality goods and services.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Factors That Affect The Operations Of Coca Cola Company

- Sources of uncertainty in the company’s operations There are some factors that could affect the operations of Coca-Cola as a company, one of them being that the products are being linked to obesity. Wherever beverages are sold you will see the cooler full of Coke products, Pepsi, Dr. Pepper, and all the diet and decaffeinated versions of these drinks but then filling numerous coolers are products such as iced teas, juices, waters and energy drinks. (Suddath, 2014). This could lead to customers avoiding Coke products and its competitors and turning toward energy drinks and water....   [tags: Coca-Cola, The Coca-Cola Company, PepsiCo]

Better Essays
841 words (2.4 pages)

Operations Management : A Field Of Management Essays

- Operations management is a field of management concerned with controlling the process of production and designing supervising, organizing and planning in the contexts of production. Also it includes business operations in the production of goods and services. It has the responsibility for ensuring that business operations are benefit and efficient. In other words, organization successfully processes from inputs to outputs in an efficient way. It is concerned to manage the process that turns inputs like raw materials, energy and labor (human resources- staff or workers) into outputs such as goods and services....   [tags: Management, Operations management]

Better Essays
2310 words (6.6 pages)

Operations Management : A Transformation Process Essay examples

- Operations Management is the term we use for the management of the resources necessary to produce and deliver the products and services required by customers. These resources include labor, materials and also capital equipment. Operations management include inventory management, quality control, production scheduling, and follow-up services. For example in clothing factories they transform raw materials, fabric, thread, and other resources into pants, shirts, skirts, and dresses in order for people to have clothing (Bethel University, 2011)....   [tags: Management, Operations management, Customer]

Better Essays
720 words (2.1 pages)

Essay on Nature Of Contemporary Operations Management

- a) Nature of contemporary operations management in relation to its contribution to the achievement of the oranisation’s strategic objectives in terms of. Quality: Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different expectations, so a working definition of quality is customer-dependent (Product Quality - Boundless Open Textbook, n.d ). The manager of BMW was thinking what the customer want, they soon notice the digitalization and the associated technical, after that, when they are making the decision, they will consider the technical first....   [tags: Management, Marketing, Operations management]

Better Essays
944 words (2.7 pages)

The Impact Of Operations Management On Human Activity Essay

- Section 1 1.1 Operations Everything you see that is not in nature has been designed and produced by someone. It can be buildings, airplanes, clothes, furniture and even the food we eat is produced by people engaged in operations. So operations actually underpin most of human activity and shape the society which we live in. So the definition of operations is part of a business firms that is responsible for producing goods and services (Stevenson, 2015) 1.2 Operations Management Operations Management can be defined very simply as the management of work, or more accurately as the management of productive activity....   [tags: Management, Operations management]

Better Essays
954 words (2.7 pages)

Operations Management : Operation Management Essay

- Before enrolling in the operations management course this fall, my first impression of operations management was that this style of management deals with the processes and ideas managers use to help solve work issues. These work issues could range from measuring customer satisfaction to organizing a work room layout that would be most beneficial to the workers at a specific time. After further research on operations management, I was able to conclude that operations management entails much more than I had originally thought....   [tags: Management, Quality control, Automobile]

Better Essays
1129 words (3.2 pages)

Information Systems And Operations Management Essay

- Definition and History Information Systems and Operations Management(ISOM) is mixture of business related sections of Informational Technology and the operational/management side of businesses. According to the George Mason University School of Business page ISOM is used to teach students how to design, improve, and how to manage business processes. One side of ISOM is Information Systems, which is the gathering and transmission of data. Meanwhile operations management deals with the design and the ability to control production processes and the establishment of business operation structures....   [tags: Management, Operations management]

Better Essays
1559 words (4.5 pages)

Operations Management At Kudler Fine Foods Essay

- Table of Contents i. Introduction. ii. Business process affected and how they would be affected. iii. Effects on Kudler's supply chain iv. Quality control tools and performance standard needed. v. Conclusion. vi. References. Introduction Kudler Fine Foods founded by Kathy Kudler in 1998 to provide ingredients needed for gourmet meals in one location. Kathy began the company with one store, which turned a profit in the first year. The company now consists of three stores in different cities of California....   [tags: Operations Management]

Better Essays
1415 words (4 pages)

Operations Management Essay

- Table of Contents Page Introduction 3 Review of Perspective on Risk management in supply chains 3-5 Review of ERP systems in lean production 5-8 Safety Stock planning under casual demand forecasting 9 Bibliography and references 10 Introduction The following is the authors’ review of three articles from journals relating to the Operations Management Course. Each of the articles will be reviewed and analysed as to their relevance to a particular or number of subjects of the course....   [tags: Operations Management Essays]

Free Essays
2647 words (7.6 pages)

Operations Management Essay

- This paper intends to define operations management and analyze an ethics decision made by operations managers in the workplace or in a known organization. Production and Operations Management (POM) is about the transformation of production and operational inputs into outputs that, when distributed, meet the needs of customers. The process is often referred to as the Conversion Process. There are several different methods of handling the conversion or production process: Job, Batch, Flow and Group....   [tags: Business Operations Management]

Better Essays
752 words (2.1 pages)