Total Quality Plan Implementation

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Total Quality Plan Implementation

Introduction

When approaching a problem with a quality process, it is important to make a total commitment to the implementation of the project. The process should be from the top down and have the support of all members in the organization. Obstacles that might affect the implementation or success of a process are lack of motivation, lack of commitment or a weak strategic plan. Creating a new quality process requires preparedness for change and an effective organizational infrastructure. When implementing a new quality process, it is important to align it with the corporate culture. The corporate culture is the values of the organization noted in the company's vision or mission statement. For the company culture to work, people in the organization must believe in the principles of the vision and be committed to quality improvement. Implementing a new quality process requires cultural change within the organization. The change is difficult to accomplish, but can be done through the right process. All levels must be willing to commit to the change beginning with upper management and working from the top down. The first reactions to the change will most likely be resistance, but with proper training and motivation, the results will be successful. This paper will address the phases of implementation or a new process and present data for the gap analysis. The "as is" flow chart will be compared to the "to be" flow chart creating a map for where the process is ...

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...ions must analyze the customer's needs, collect data to prove their suspicions as well as prove their need for process improvement. Once a defect has been proven, the data collection must prove that the correction to the process will not negatively affect any other process in the organization. The data collection in quality improvement must provide a quantitative or qualitative measure to determine if the process defect has been corrected. The process improvement must also remain aligned with the company's vision and goals. Once a process has been improved, it requires continuous monitoring to ensure the continuing quality in the product or service provided to the customer.

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