Total Quality Management

Total Quality Management

Length: 1090 words (3.1 double-spaced pages)

Rating: Excellent

Open Document

Essay Preview

More ↓
Total Quality Management
Introduced in the 1950s and made more popular in the 1980s Total Quality Management is a very radical management style. A strong Total Quality Management plan relies on internal as well as external team building. A mistake to avoid before the implementation of a Total Quality Management strategy is an inaccurate analysis of the precondition and current state of an organization. Leadership styles and the organizations culture need to work well together. If they do not, this process should be delayed until an accurate assessment and favorable conditions exist. This paper defines Total Quality Management and examines the impact of globalization on quality. In addition, traditional management styles and quality focused management styles are compared and contrasted. Finally, how Federated Department Stores applies Total Quality Management is explained.
Total Quality Management Defined
Total Quality Management is the techniques an organization uses to improve the quality and production level. This technique involves teamwork and is used horizontally across an organization. Internally all departments and employees are included. Externally all suppliers and clients/customers are included. The most important objective of Total Quality Management is to implement effective quality and productivity plans that will raise profits and give an organization a competitive boost. According to Hashmi (2006), "Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations" (Paragraph 2). To be effective Quality Management must be continuously improved upon by management and employees. Companies that have initiated the Total Quality Management process include; Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company (Hashmi, 2006). Currently a broad range of organizations use Quality Management; originally designed for manufacturing and for many years only used in that area. Today, Quality Management is considered an extremely adjustable strategy and has become a basic management tool in service and public organizations.
Traditional Management vs. Quality Management
Traditional management styles place an emphasis on the internal work environment. If an organization has done the best job possible to produce a product or service it is assumed to be of good quality. Total Quality Management looks at the end user to determine the quality. The important decider is the customer; quality management focuses on the customer.

How to Cite this Page

MLA Citation:
"Total Quality Management." 123HelpMe.com. 18 Nov 2019
    <https://www.123helpme.com/view.asp?id=167901>.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Total Quality Management ( Tqm ) Essay

- Business nowadays becomes very competitive because customers have full knowledges of the products and services that are available in the market and they always have demand on high quality of the products and services. Therefore, business needs to maintain the quality of products and service as well as comes up with the new products or services that differentiate them with the other businesses in order to survive in the market. Nowadays, more and more companies are trying to apply Total Quality Management (TQM) strategy to their organization because they believe in its benefits which can bring the advantages in the long run....   [tags: Management, Total quality management, Customer]

Research Papers
1517 words (4.3 pages)

The Objective of Total Quality Management Essay

- The Objective of Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities. There has been many arguments that TQM succeeds only by incorporating a concern about quality for the customers throughout the organisation....   [tags: Total Quality Management Consumerism Essays]

Research Papers
1265 words (3.6 pages)

Total Quality Management Essays

- Total Quality Management Paper This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to my organization will be discussed. TQM Defined: The definition of Total Quality Management was defined by SEMATECH in 1990....   [tags: Total Quality Management TQM]

Research Papers
817 words (2.3 pages)

Guidelines For Total Quality Management Essays

- • User based strategy, where the customer has the right to define what quality is. • Manufacturing based strategy relates to product conformance to specification. • Product based strategy define quality of a product as a physical object. Transcendent, on the other hand argue that quality rely mainly on the physical appearance and beauty of the product itself. (Walmart Global Procurement Enhances Quality Control in .., n.d.). Introduction to Total Quality Management: Total Quality Management is an exhaustive and organized approach to business management that explores to better the quality of goods and services through continuous clarifications in response to ongoing feedback (TQM - Total Qua...   [tags: Management, Quality management, Quality assurance]

Research Papers
1325 words (3.8 pages)

Questions On Total Quality Management Essay

- Assessment Task 1 Question and answer. 1. What is total quality management. Total Quality Management (TQM) could be a comprehensive and structured approach to structure management that seeks to enhance the standard of product and services through current refinements in response to continuous feedback. TQM necessities could also be outlined on an individual basis for a specific organization or could also be in adherence to established standards. 2. List three key concept of total quality management....   [tags: Management, Quality management, Quality assurance]

Research Papers
1061 words (3 pages)

Definition Of Total Quality Management Essay

- Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation....   [tags: Quality assurance, Quality control, Management]

Research Papers
1207 words (3.4 pages)

The Philosophy Of Total Quality Management Essay

- In this argument I will be summarizing the evolution of management, defining what quality management is, and why it is so critical to any organization that wants success. I will also explain the philosophy of total quality management, while expressing 5 links that are utilized by the process of total quality management. The Evolution of Management. Evans and Lindsay (2011) argued that, “the commencement of the 19th century, Frederick W. Taylor initiated and established the philosophy of separating the function of management from the execution of management” (p....   [tags: Management, Quality assurance, Organization]

Research Papers
1417 words (4 pages)

Essay on The Total Quality Management ( Tqm )

- CHAPTER ONE: INTRODUCTION 1.1 Background to the study In the late 1970s and early 1980s, previously unchallenged American industries lost substantial market share in both US and world markets. To regain the competitive edge, companies began to adopt productivity improvement programs which had proven themselves particularly successful in Japan. One of these improvement programs was the total quality management (TQM) (Kaynak, 2003). Since the 1980s to date, there has been an increasing awareness and implementation of practices associated with TQM as well as other manufacturing practices (Cua, Mckone, & Schroeder, 2001)....   [tags: Management, Quality assurance, Six Sigma]

Research Papers
2013 words (5.8 pages)

Total Quality Management Essay

- Total Quality Management Total quality management has become a necessity in today's society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if there products were made poorly, and if they cause a disaster from the use of their products....   [tags: Strategic Plan Analysis Economics Total Quality Ma]

Research Papers
1108 words (3.2 pages)

Total Quality Management Essays

- Total Quality Management Quality Management and Productivity Total Quality Management is an approach to management that was established or originated in the 1950's and over the year has become a very popular and essential element to success in the business world. The concept of Total Quality Management references to the culture and attitude of an organization that is in continuous motion of improvement to provide top quality products and services to the customer base that will satisfy customer needs and wants (Padhi, 2008)....   [tags: Business Quality]

Research Papers
1080 words (3.1 pages)

Related Searches

A strong Total Quality Management plan must be built into the system; quality is assured instead of checked.
If a product or service is a bad quality, traditional management believes the employees are not doing the job correctly. The big difference with Quality Management is the responsibility goes to middle management in operations area (Lean Manufacturing, 2006). Teamwork is the main building block in Quality Management; if the company is not unified Total Quality Management will not work. Lean Manufacturing states (2006), that "Unlike in traditional management style, total quality management makes decisions on facts and figures. Therefore, problems are identified correctly. Therefore solutions are well planned" (Paragraph 6).
Continuous thinking and improvements are a piece of the Total Quality Management plan. Constant improvements are necessary but should be small and stable. Many differences exist between traditional and Total Quality Management. Total Quality Management has changed the culture and the way organizations think.

Total Quality Management and Globalization
Expanding globalization means stiff competition in the international markets. Some of the reasons for this competition include developing and former communist countries entering the marketplace, the introduction of new products and procedures, old material being efficiently used and innovations in technology. These are some of the reasons that have shifted markets that were once considered reliable. The global economy demands more innovation, higher quality and increased productivity.
Japan was the first to lead the quality initiative in the 1950s, during this time American organizations were producing mass quantities the traditional way. America thrived on the war damaged European countries. By the 1970s Asian competitors began to surpass America; the American industries were considered inferior. As globalization increase the U.S. manufacturing industry-decreased because of more competitors, especially Japan. By the late 1980s the U.S. market scrambled to retrieve some of the market back from Japan. They began to adopt quality and productivity procedures to restore their competitiveness. In the 1990s the U.S. manufacturing industry began to retrieve gains in quality and productivity.
Total Quality Management and Federated Department Stores
Total Quality Management at Federated is applies to the logistics and Operations department. The most important responsibility of Logistics and Operations is the efficient and timely flow of new receipts to the sells floor; the right merchandise must be delivered to the right locations at the right time. Other responsibilities of this division include small-ticket and large-ticket distribution centers, coordinating transportation and shuttle deliveries, handling vendor returns, merchandise liquidation, delivering merchandise, primarily furniture and other large-ticket items, to customers' homes, and fulfill Internet and catalog orders (Federated Department Stores, 2006). To support all of the above functions Logistics and Operations aggressively implement new systems and up to date technology. They also diligently work with vendors to preserve the high standards of Federates supply chain. Management's objective is to constantly improve people, procedures, and technology; this enables the organization to advance service, speed and accuracy. With this in place, supply chain and logistic cost should decrease.
In 2001, Federated was one of the first retailers to assume the Six Sigma quality improvement techniques to create and drive a focused culture, expand operating capabilities and improve processes (Federated Department Stores, 2006). The organization was a leader in the EDI (electronic data interchange) this system sends purchase orders over the web instead of by fax. Federated distribution centers employs state of the art material handling systems and is a leader in RFID (radio frequency identification) to help speed the flow of merchandise through the distribution centers.
TQM promotes involvement between all workers and management. A strong Total Quality Management plan relies on internal as well as external team building. The most important objectives of Quality Management are planned and continuous improvement. A successful TQM plans needs a combinations of quality systems as well as a strong culture between management and employees. If these conditions are not met the process should be delayed until the proper circumstances exist.

References
Federated Department Stores, (2006). Logistics at Federated. Store Operations instruction manual, 2006.
Hashmi, Khurram, (2006). Introduction and Implementation of Total Quality Management (TQM). Retrieved on March 24, 2007, from www.isixsigma.com.

Lean Manufacturing, (2006). Quality Management. Retrieved on March 25, 2007, from www.leanmanufacturingconcepts.com
Return to 123HelpMe.com