Essay PreviewMore ↓
Total Quality Management (TQM) is seen as the "fix-all" for any company suffering problems with providing quality products or services to their customers. TQM is a system that focuses on the problems at hand and addresses them through employee education and training. It is a long-term solution to the company's problems of low performance. Management is trained to prevent errors before they even occur thus allowing a quality product to be created and sold to the customer. Six Sigma is a way to measure this quality performance and it is used by many companies today as a guidepost. Several sectors of the business world employ TQM to enhance their company's performance and to remain competitive in today's marketplace.
The manufacturing sector is made up of companies "engaged in the mechanical, physical, or chemical transformation of materials, substances, or components into new products" (Monnot, 2004). Anything that is transformed from random parts into a usable product for the consumer is considered a manufactured product. Wausau Windows is an example of an organization that is a member of the manufacturing business sector. Wausau Windows' main goal is produce quality windows and accompanying products that satisfy their customer's needs. "For more than 45 years, the company and its extended team of manufacturers have worked with architects, building owners, and contractors to design custom windows and wall systems for customers" (Monnot, 2004). Wausau Windows handles everything from the initial design to installation and quality is the key to their success.
Wausau Windows is committed to superior customer service and their achievement is shown in their financial success. They have been able to improve their manufacturing capabilities over the years to remain competitive and provide the quality products that their customers desire. They listen closely to the voice of their customers and try to anticipate their needs. Their efforts focus on achieving better quality at a lower cost. "TQM and Six Sigma provide them with a process that uses fact based analytical tools and methodologies to prevent defects and eliminate unnecessary excess in products, processes, and services. This further reduces cycle times and helps them manage costs, which ultimately allows them to generate a greater value for their customers" (Monnot, 2004).
TQM and Six Sigma have also allowed the contribution of all employees from management on down to machine operators. It is team work that is the key to success and TQM promotes this company wide.
How to Cite this Page
"Total Quality Management (TQM) Survey Paper." 123HelpMe.com. 14 Dec 2019
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- Total Quality Management Paper This paper is about Total Quality Management (TQM). There are several parts to this paper that will now be outlined. First, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to my organization will be discussed. TQM Defined: The definition of Total Quality Management was defined by SEMATECH in 1990.... [tags: Total Quality Management TQM]
817 words (2.3 pages)
- Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing, service, non profit, and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County, Texas is the service organization and Dell, Incorporation (Inc.) is the manufacturing organization discussed in this paper.... [tags: Business Management Strategy]
1839 words (5.3 pages)
- I. INTRODUCTION Before you can begin to understand what total quality management is, you must know what quality is. Quality is the ability to satisfy, or even exceed, the needs and expectations of the customers. Total Quality Management is a management approach to long-term success through customer satisfaction. The participation of all members of an organization in improving processes, products, services, and the culture they work in is the basis of TQM. Total Quality Management, often called TQM, is a mind set.... [tags: SixSigma Essays]
2275 words (6.5 pages)
- TQM1 TQM in Foodservice Introduction One of the most important industries overall is the food industry. The food industry consists of everything from food processing plants to fast food restaurants. The food industry affects nearly every living person. Most people don't realize how important this industry is and how it affects their everyday lives. That is why it is so critical that the products of this industry are at their highest quality, are free of bacteria and ensure that the consumer will not face any detrimental consequences.... [tags: GCSE Business Marketing Coursework]
1694 words (4.8 pages)
- Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation.... [tags: Quality assurance, Quality control, Management]
1207 words (3.4 pages)
- Introduction The study of Total Quality Management (TQM) originated globally in the Japanese industry in the 1950’s. But what exactly is Total Quality Management. How does it impact companies that are striving to become leaders in a global society. What changes have to be made in traditional management styles to accomplish a quality focused management style. This paper will strive to answer all the above questions as well as bind the Total Quality Management into the organization I am employed.... [tags: essays research papers]
699 words (2 pages)
- Total Quality Management Organizations strive to ensure that their customers receive quality products and are satisfied with the service they receive. They realize this is a very important factor toward having a successful business. The first step toward achieving success is ensuring that the organization has a Total Quality Management concept included in their goals, objectives, and development of the strategic plans. In this survey, I will explain the value of quality as it relates to customer satisfaction.... [tags: Business Management]
1095 words (3.1 pages)
- Total Quality Management Total Quality Management Total quality management (TQM) can be the deciding factor on whether a business is going to be successful or not successful depending on the employees and staff that are working in the organization that is implementing this type of management style. In this paper TQM will be defined, along with a description of the impact of globalization on quality, different management styles will be compared, and how TQM applies or should apply to my organization.... [tags: Business Management Analysis]
932 words (2.7 pages)
- Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management's goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management, the philosophy of Total Quality Management (Fourteen Points), and the advantages and disadvantages of using Total Quality Management.... [tags: Business Management Analysis]
1310 words (3.7 pages)
- Introduction In the early 1990s, the concept of Quality Service as a differentiating factor came to life in the hospitality industry. Hotel companies and restaurants implemented quality assurance programs and referred to their quality service in their advertising. Significant efforts were made to implement Total Quality Management practices – which at that time had been ubiquitous for years in the manufacturing industry – in order to not only maintain product quality, but more specifically to improve their service quality.... [tags: essays research papers]
1031 words (2.9 pages)
The service sector in the world of business is also involved with Total Quality Management. Salt River Project (SRP) is a major water and electric utility serving almost a million customers in Arizona. As competition increases, SRP must offer better service and better power quality to their customers, so they expanded their way of servicing clients by enforcing strict quality control measures. "As their system expands, power quality indices become increasingly accurate and SRP uses the data to address issues that reduce power quality, improve service levels, and raise customer satisfaction levels" (Power Measurement, 2006). Even though many customers may not see a clear distinction between SRP's power quality and that of other power companies with SRP's innovative approach to monitoring and managing power, customers are receiving some of the best power quality available on the market today. If they were to move to another state or were serviced by a new company in the future, they would most definitely realize the lengths SRP achieves to provide maximum service.
Leadership is an important aspect of TQM at SRP as well. When their reliability indices could not explain certain customer satisfaction findings, SRP realized that power quality is unique, and must be dealt with differently for different clients. "They wanted to implement a system that would better meet the needs of their PQ-sensitive customers. They recognized that without accurate data to track the impact of voltage sag events, system improvements cannot be justified, customer damage claims cannot be substantiated, and the trending of power quality levels over time cannot be accomplished" (Power Measurement, 2006). To solve this issue, SRP leaders created new programs to measure indices at key sites, with the goal of obtaining a system-wide monitoring coverage and producing a set of system-wide indices that could be used to effectively measure the quality standards. SRP is using this data to identify and repair conditions within its company networks that have a negative impact on power quality, improving its quality service levels to key customers and raising its customer satisfaction levels.
Total Quality Management can also be seen in the nonprofit sector of the business world. The Kyrene School District is a nonprofit school district that is funded by the state of Arizona for the purpose of providing a public education to its communities surrounding the Phoenix metropolitan area. The Kyrene School District recognizes that the quality of teachers and the programs that they teach are what attract people to their communities and their school district. "Kyrene continues its focus on attracting, developing and retaining top-notch teachers. Deplorably, the State of Arizona ranks second to last nationally in per pupil funding for public education. As a result, Kyrene has found it increasingly difficult to provide competitive compensation and benefits to employees as well as provide quality programs and services that the Kyrene Community has come to expect" (KSD, 2003).
Total Quality Management is a new term and system of management for the Kyrene School District. By using the tools that this system employs, Kyrene will be able to raise the bar and climb out of 50th place on the ranking scale of state school districts from around the country. "The tools and conditions necessary for students to achieve academic standards and to demonstrate proficiency on state assessments of those standards is the presence at all times of a highly qualified teacher in every classroom" (KSD, 2003). The Kyrene School District is extremely committed to teacher quality strategies that will lead to student success. TQM also requires the commitment and contributions of all employees within the district including those outside of the teaching realm.
Leadership is a big part of education. It is from innovative instructors and leaders that success emerges in the classroom. Students are given the ability to take something away with them to their next level of education and use it to expand their horizons. Leaders in schools promote quality within education. Leaders also promote high academic achievement which is a good indicator of a quality education. Innovative leadership can successfully change improve the quality of schools and the education that they provide to their community.
Sectors Strategic Role of
TQM Qualities of Customer
Satisfaction Leadership Qualities
Manufacturing Six Sigma Repeat business and Promotion to others Yellow, Green and Black belts
Service Quality indicators and control measures Continued support and use of the company
Taking care of high maintenance customers
Nonprofit Quality indicators
Testing for students Community commitment to education at district Highly qualified and educated teachers
Although Total Quality Management is seen as the "fix-all" for any company suffering problems with providing quality products or services to their customers, it has yet to be actively practiced by many companies in the service or nonprofit business sectors. There are attempts at providing TQM within each sector but each has its own methods of quality control and leadership capabilities that lead to their ultimate success as an organization. "Total Quality Management is an approach that motivates, supports, and enables quality management in all activities of the organization, focusing on the needs and expectations of internal and external customers" (Lahman, 2006). It contains tools that can be applied to every organization and it can be a long term solution to a company's problems of low performance helping them jump any hurdle the public may place in their path.
Kyrene School District. (2003). District Contract Negotiations Converge on Teacher
Quality, Retrieved June 11, 2006 from www.kyrene.org/ksdnews/2003
Lahman. (2006). BP Glossary, Retrieved June 11, 2006 from
Monnot, L. (2004). Small Business: Simple Tools Complicated, Retrieved June 11, 2006
Power Measurement. (1992-2006). Salt River Project Expands Its Power Quality Program, Retrieved June 11, 2006 from www.pwrm.com/solutions/case_studies/salt_river