Total Quality Management

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Recommended: what does quality mean

Before diving into the ideology of Total Quality Management, we need to have an understanding of what the term Quality means. The term quality is frequently used to signify the level of distinction of a product or service. The term ‘Quality’ in some engineering organisations may be used to specify that a piece of metal conforms to a definite physical dimension and characteristics often set down in the form of a particular ‘compact’ specification. The motion of quality development generally and total quality management in particular have become very popular in America during the past three decades. The fierce competitiveness of the global market is the force that generates this motion. As the parallel rebuff of the American economy in the late 190’s became perceptible, many U.S industries started transforming the traditional way of doing business into an organisational approach paying focus on the continuous development so as to become competitive. America in the 1980’s embarked on the journey for the Quality development motion journey. The prestigious Malcolm Baldridge national quality award is the most distinguished symbol of America’s quality revolution (Hiam, 1992). Actually, quality has been one the private sector’s principal concentrations for a long time. The fact still remains so today. In the early years of the quality trend, the focus on quality was on quality circles (Barra, 1983), quality control and quality assurance (Ishikawa, 1991). The top plan of many organisations in the private sector’s to improve and develop on quality, productivity and competitive position is the drive for total quality management (TQM) (Hunt, 1992). Since the 1990’s TQM has started to be extensive beyond the private sector ...

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2. Chartered Quality Institute (2013) Total Quality Management (TQM). [Online] Available from: http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/ Accessed on 21st Oct, 2013.

3. Prof. Bagad, V. S. (2008) ‘Total Quality Management’ in Total Quality Management. India: Sharniwar peth.

4. Tolsma, Denis (2011) ‘Total Quality Management’ in Macro-organizational factors. Switzerland: Geneva.

5. Rawlins, R. A. (2008) ‘Total Quality Management’ in Total Quality Management. Indiana: Bloomington.

6. Phu, V.H. (2011) ‘Historical Evolution of TQM literature’. Total Quality Management Approach to the Information Systems Development Processes: An Empirical Study. 1,2 : 10-11

7. Inc. (2013) Total Quality Management (TQM). [Online] Available from: http://www.inc.com/encyclopedia/total-quality-management-tqm.html/2 Accessed on 27th Oct, 2013.

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