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...ment total quality management, tools and techniques are required. The tools being Pareto analysis, cause and effects diagrams, stratification, check sheets, histograms, scatter charts and process control charts, with examples of techniques being bench marking, cost of quality, quality function deployment, failure mode effects analysis and design of experiments. After using these tools and techniques, any company will need to establish whether there has been a degree of improvement, to deal with this they must utilize self-assessments or conduct regular audits.
In conclusion total quality management is a management system used to continually improve all areas of company operations. If companies adopt any of the total quality management guru?s theories, , or even the lean principles, they will enhance the company, its workforce but most importantly its customers.
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