In medieval times, products were handmade individually by craftsmen. After a product was inspected, the crafter stamped the product to prove its quality When the Industrial Revolution began, companies were standardizing parts. Parts were made identical to each other and a lot of products that we’re once handmade were now being mass produced by factories. Craftsmen had to start working in factories. The factory’s new system had an employee do individual steps of processes in assembly lines. Craftsmen were devolved in to assembly line workers. Workers lost their sense of pride in their work. Quality in factories was checked by audits and inspections. Flawed products were either reworked or scrapped.
In 1911, Fredrick Winslow Taylor published The Principles of Scientific Management. Fredrick Taylor is also well known as being “the father of scientific management”. Taylor wanted to focus on controlling the processes. Processes being the how the parts are made. Taylor helped boost productivityremarkable rises in productivity, but it had significant drawbacks: Workers were once again stripped of their dwindling power, and the new emphasis on productivity had a negative effect on quality. To remedy the quality decline, factory managers created inspection departments to keep defective products from reaching customers. If defective product did reach the customer, it was more common for upper managers to ask the inspector, “Why did we let this get out?” than to ask the production manager, “Why did we make it this way to begin with?”
Walter Shewhart was s statistician for Bell Laboratories. In the mid 1920s, Shewhart tried to control processes. He related quality not only to the finished product but to the proce...
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...ntually came on board.
In the 1990’s Six Sigma, a methodology developed by Motorola in the 1980’s to minimize defects, evolved into an organizational approach that achieved breakthroughs – and significant bottom-line results. This evolution has continued and Lean has now been combined with Six Sigma reduce variation focused on “wasteful” processes Sector-specific versions of the ISO 9000 series of quality management standards were developed for such industries as automotive (QS-9000), aerospace (AS9000) and telecommunications (TL 9000 and ISO/TS 16949) and for environmental management (ISO 14000).
“JTEKT Module 1 Quality Tools Overview 1”, PowerPoint Presentation. 27 January 2010
Goetsch, David L., Stanley Davis, and David L. Goetsch. Quality Management for Organizational Excellence: Introduction to Total Quality. Upper Saddle River, NJ: Prentice Hall, 2010. Print.
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