competitive and responsive to the needs of the consumer. American Express sends out customer service surveys to the card members that call in to the telephone service center. The surveys are sent out randomly with a coding on the bottom of the survey so that the results and comments are given back to the correct employee. The employees are aware that any card member that they speak to could receive a survey. With this said, each employee goes through extensive training on the telephone behaviors that must
Analysis of Semantics and Pragmatics in Two Texts Linguistics is the science of a language. Linguists depend on the use of certain aspects in order to analyse, describe and explain a human language; these aspects include semantics and pragmatics. Semantics can be defined as the study of "meaning" of lexical words and expressions independently of context. Where pragmatics is the process of recognising the "invisible meaning" of lexical items and expressions; taking into account the speaker's/
Beach Survey In a group we did a beach survey of the protected beach and the unprotected beach. At each of the two locations we measured the angle of the beach and the depth of the sand. To start our beach survey we laid out measuring tape from the sea to the cliff (or 30 meters out) on the unprotected beach but on the protected beach the tape went from the sea wall to 30 meters out. We used survey poles - 3 meters apart - making sure they were vertical. At each survey pole we took a
Survey of Public Opinion Regarding Immigrants and Immigration My perspective on the issue of US immigration is different than most Americans because I came to the United States as an immigrant. Firsthand, I know what it's like to stand in long lines at the immigration office, hoping to have my number called to speak with a screening officer. I know how hard it is to survive the jobless 6-month parole period while waiting for an immigration interview. And I know what it's like to have my immigration
customers to "opt-out" to prevent their data from being shared with a company's affiliates. This process requires the customer to explicitly tell the company not to share their data, which is usually in the form of a web site or a survey sent in the mail. These surveys are often thrown away by consumers, so they don't even realize that they're giving the companies a green light to sell and share their data. There's a new movement starting to grow, whe... ... middle of paper ... ...nstitution
teenagers. Surveys show that cocaine, marijuana, heroin, and inhalants are the most commonly used drugs among teenagers age thirteen through eighteen. One of the most startling findings from recent data is the degree to which to which teenagers are now involved in drug use. This drug abuse problem has gotten worse. Perhaps our society must hit “rock bottom” before changes can occur. According to the Michigan Institute for Social research, reported the results of their 1992 and 1993 national survey of
Second, we focused on the specific impact of “Made in China” on purchase behavior. Third, to gain further insight into the consumer perception of “Made in China” in the home appliances category, we conducted primary research in the form of consumer surveys, retailer interviews and secret shopper studies. Finally, we conducted secondary research on the actions that can be taken to overcome or change a negative country-of-origin image. Secondary Research Our secondary research identified several key
(ITT) office could use a system to assist them in creating trip schedules. In this paper I will outline a plan for a Decision Support System (DSS) that will assist ITT in creating schedules for their tours. This system will also track customer surveys and hold data about all of ITTs trips. They already have some computer systems, a spread sheet program and a data base management system (DBMS) which can all be used to build a small DSS. Using the DBMS and the spread sheet software I have designed
Use of Ability Grouping How widespread is ability grouping? No reliable national surveys of ability grouping in elementary schools have been conducted, but a consistent picture emerges from several local studies. According to the article “Ability-Group Effects: Instructional, Social, or Institutional?,” (Pallas, 1994) ability grouping for reading instruction appears nearly universal, especially in the early grades. Schools seek to create teachable groups of children within classes containing a
failure. This I done by finding out what the customers needs and wants are. There are two types of research I can conduct to gain the information that is required to me, primary research and secondary research. Primary research is to carry out surveys, questionnaires, and etc. by yourself or through a market researching company to get the information necessary. Secondary research is obtaining information that is already available due to previous research. I am going to use both, primary
drugs, and how to avoid negative peer pressure (DeJong 109). William DeJong ,who is an analyst for the Education Development Center, has prepared this study for the National Institute of Justice (Bernards 108). (3) DeJong based his studies on surveys conducted by Evaluation and Training Institute in Los Angeles. He found that students who participated in the Dare programs had improved knowledge, attitudes and self-esteem as compared to students who did not participate in the program. DeJong also
rise in apathy and cheating. Students who cheat do so from a variety of motives. Making this situation even more difficult is that faculty members do not even define plagiarism the same or punish it consistently (Howard, “Sexuality” 473). Some surveys even show that teachers simply ignore the problem or do not report plagiarism because: “they do not want to be bothered, because they think only the student who cheated is actually harmed, or because of the unpleasant bureaucracy and documentation
losing your mind and start living in the hallucinating world of a person with mental problems. Others accept it as a fact of life. But in a survey, over 80% of the participants who reported having experienced déjà vu, denied a possibly clinical condition before their déjà vu incidents, such as mental and physical fatigue, depression, stress, anger, fear. And surveys among random groups of population show that nearly all people experience déjà vu. The statistics varies from 30% to 96%. (3) The concept
E-Commerce In Latin America Where Is It Now, Where Is It Going, Who Is Taking It There? In recent years, the media has made much of the growing consumer markets in Latin America. North Americans have to come to understand that much of the health of the U.S. economy is tied to the economic well-being of Latin countries such as Brazil and Mexico. Yet even with our awareness of the market size of our neighbors and awareness of our increasing interdependence, most North Americans consider the
first part of the designing process consists of collecting as much information about the company as possible. Everyone in the company is important for this part to gain an insight from every viewpoint and as many different departments as possible. Surveys will be sent out to the manufacturing employees in the plant and meetings will be scheduled to get information from the upper management. The information gained from the employees on the manufacturing floor provided a starting point for how many
addiction. As a college student, I have seen first hand the prevalence of smoking. All across our campus, college students are lighting up at an alarming rate. In a campus survey I conducted of 15 college students in February 2002, eight students said they were current smokers. I surveyed eight males and seven females. My survey included 18 questions revealing gender, age, class, familial history of smoking, frequency of smoking, desire to quit, methods used to quit, awareness of hazards, etc. I
Land Use Survey Aim --I am doing this survey to see how the land is used in Rotherham Town centre. --I will see which variety and types of buildings etc shops, offices, make up the main part of Rotherham and spot vacant shops and land use patterns of shops, offices etc. Hypothesis · I think that there will be a small variety of different types of shops because I think Rotherham Town centre is very small. · I think that all the big brand high street chain shops e.g. W H Smiths
the sites to high resolution video to see how the site appears and the various locations of the artifacts. The Titanic and the Bismarck were just two of the examples that were given for recent excavations. The article also discussed the numerous surveys of the Hamilton and Scourge that are located in Lake Ontario as well as those located in the Mediterranean and Black Seas. Acoustic mapping, high-resolution video, and robots were used in the excavations of the Titanic and the Bismarck. The article
the large amounts of job opportunities with higher pay that require higher education (Appelbaum and Chambliss 1997). But still, even though opportunities are becoming more equal for men and women, there is still a huge gender gap in the workforce. Surveys of the top Fortune 1000 industrial and 500 service companies show that 95 percent of senior level managers are men, leaving a rare five percent of women to head very few companies (Redwood 1996). What is barring women from reaching the top of corporate
Taking the morale survey presented in our text, I was made aware of the strong points as well as weaknesses within the organization where I am employed. Scoring high on three edges, demonstrated that I have a high level of morale, deeming me a very fortunate employee (Manning & Curtis, 2015). I agree with the provided statements concerning working hard to do my best, in addition to my supervisor expecting my performance to be above average. Considering that the accounting supervisor has worked