Free Customer Service Essays and Papers

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  • Tanglewood Case Study: Recruitment Guide

    1964 Words  | 8 Pages

    Tanglewood Case Study 3 Recruitment Guide Position: Sales Associate Reports to: Shift Leader Qualifications: All are welcome to apply Relevant Labor Market: Pacific Northwest Timeline: Continuous Activities to undertake to source well-qualified candidates: Newspaper Advertising Job Fairs College Career Fairs Job Posting on Company Website Employee Referrals Staff Members Involved: HR Recruiting Manager, Shift Leader, Department Manager Budget: Open Job Targets Based on the

  • Creating a Customer Information System for the York Bikes Company

    1816 Words  | 8 Pages

    Business Scenario: A bike company called York bikes wants to create a customer information system for its company. York Bikes is a company that designs custom bikes and sells custom bikes which is a niche market, both at its business establishment and over the company’s web site. In the custom bike market one which is growing rapidly, Markham Bikes is one of York Bikes’ main competitors. (Purcell) Using the 5P’s of meeting in the SDLC stages of the above business scenario 1) Feasibility - Charter

  • Personal Statement

    2076 Words  | 9 Pages

    and Vernon Hills locations. I also took a second job at the Jewelry department for Service Merchandise. Once again, I was recognized as a top seller. Management quickly recognized my efforts and hard work that they encouraged me to become certified in Gemology (selling diamonds) to expand my knowledge and experience. Upon completion of my Gemology certificate, there was a sudden increase of interested customers waiting in line to work with me. Working one on one in a fast pace environment, such

  • Email Services and Customer Privacy in Light of Google's Gmail Service

    1761 Words  | 8 Pages

    Email Services and Customer Privacy in Light of Google's Gmail Service Introduction Should email customers opt to give up their private correspondences to corporations in return for the promise of more overall privacy, as well as other incentives? Or should corporations be prevented to use the contents of email for any purpose, imposed by a government data privacy law, whether consent is given or not? In the case of the US-based corporation, Google, with its Beta introduction of Gmail[1]

  • Essay On Salesperson Performance

    2229 Words  | 9 Pages

    perceived product expertise. The literature review will be used to develop theoretical framework for this study. 2.2 The Concept of Salesperson Performance Sales is occur when seller or owner of the good run an activity involving selling of products or services in return of money or other benefit. Sales department plays an important role to increase and retain the sales performance. Normally, they are using promotional tools such as advertising, sales promotion, direct marketing, public relation as well

  • Listening Skills Essay

    1775 Words  | 8 Pages

    There are five concepts of listening that play an important role in the communication process. Sharpening our listening skills can benefit our professional lives and our customer service skills. Various techniques can help us improve our listening skills. Active listening involves sitting forward, making eye contact, nodding to prompt the speaker, asking clarifying questions, and taking notes. Distractions and personal biases can hinder our ability to listen effectively. Furthermore, effective listening

  • Uniform Commercial Code

    2822 Words  | 12 Pages

    contracts. Article 2B is designed to bring uniformity across states and across the goods vs. services issue. It is intended to make software contract laws more consistent and clear among states. If laws are consistent from state to state it makes it easier for buyers and sellers to understand how to do business with each other. There is a great benefit in creating a uniform system for software products and services, however, this proposal for Article 2B does have major flaws. Article 2B employs a contracting

  • Customer Service And Profits (Profit (Revenue And Cost)

    725 Words  | 3 Pages

    This is no surprise since the industry is purely service-based. Also, an insurer can hardly attract repeat and new business if it does not pay claims adequately and on time, nor will it benefit from third-party recommendations. It is for this reason that StarLife uses the Customer Service and Claims resources to achieve business success. It must be noted that the ethos of customer-centricity are constantly embedded in all employees of StarLife, however these two

  • Political Analysis of an Organization

    1883 Words  | 8 Pages

    three geographic areas. Carl Greystone, Executive Vice President of US Customer Operations, manages the largest of the geographic areas (Dynacorp Revisited, 2005: M-2, 86-87). The geographic areas are divided further into regions; Ben Walker is a Vice President overseeing the Northeast Region and reports to Greystone (Dynacorp Revisited, 2005: M-2, 87). Regions are divided into branches and sales teams covering specific customer industries and sectors. Martha Pauley, a Branch Manager, manages multiple

  • Warehouse Operational Challenges In Shanghai’s Retail Industry

    1880 Words  | 8 Pages

    1. Introduction With the ever-changing customer demand, the retailers who are focusing on end customer-oriented operations are confronted with several challenges in terms of warehouse operation. The Shanghai’s retailers who are grappling with a great deal of foreign competitors and with relatively low level of technology adoption are facing serious challenges in warehouse operation. 2. Two current warehouse operational challenges faced by Shanghai’s retailers. 2.1 Warehouse operation efficiency