com/2012/02/03/american-airlines-plans-to-outsource-some-jobs/ Genevieve Brown, (October 2, 2012). American Airlines: Timeline of Troubles [online]. Retrieved April 11, 2014, from ABC news site: http://abcnews.go.com/blogs/lifestyle/2012/10/american-airlines-timeline-of-troubles/ “AMR Corporation Reports 2Q 2011 Net Loss of $286 Million, Announces Landmark Aircraft Agreement and Eagle Divestiture Plan”. (N/A). Retrieved April 11, 2014, from http://www.aa.com/i18n/amrcorp/newsroom/fp_2q2011_financials.jsp?v_locale=en_US&v_mobileUAFlag=AA
American airlines is a corporation that exhibits all of the characteristics of a firm in an industry where good tactical management is the key to success. This company and its regional airline partner American eagle serve almost 250 cities around the world and operate more than 3600 daily flights. Its goal is to provide safe, dependable and friendly air transportation along with related services, making a great effort to transform any experience into a positive one. All of the services that this