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What are means by increase the firm creativity are through subordinates that comes from different background that work in an organization that came out with different way of solving the problem faces by the firm toward achieving a good solution. The more ideas firms gain from different people, the easier the firm get the solution for their problems with a good or alternatives way of solving them.
The increase of productivity of the firm can be gain because of the mixture of the workforce. When the people of all culture pull together towards achieving the goals, the firm can be success because of globalization and internationalization.
Diversity in a workforce can diverse the customer base. It is happen from the contribution of specialist skills and cultural awareness from the staff. The staff that come from different country has different cultural backgroud so that a firm that do business globally can gain success because the staff can understand the customers needs and want in each country. Language skills are important in order for a company or a firm to communicate with different company in different country. Eventhough English can be said as the worlwide communication language but to build the good relationship with other people of the world, we must know their language. This can become an advantage for a firm that have diversity of workforce as the employee can help the firm to understand their words and also the meaning behind those word
Workforce diversity also can give threats to a firm in terms of discrimination and stereotyping. Discrimination can happen when it come to nationality. When a firm hire a workforce from other country in a small quantity the workforce will become a minority groups in that firms.
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Besides that, negative attitudes and behaviors that tend to come from the diversity of workforce can be barriers to an organizational diversity because it may effect the working relationships of each others and damage morale and also productivity (Kelli A. Green, 2003). The negative attitudes and behaviors in the workplace include stereotyping. This should not be use by the management for hiring a workforce.
Workforce diversity are important for a firm in order to cope with the world changes and advancements. Individual differences give benefits to a workplace because their provide competitive edge and increase the productivity of the firms. Eventually the firm will experience opportunity and threats at the same time when they have diversity of workforce but the firm itself must know how to adapt it to become successful.
Kelli A. Green, M. L. (2003). Diversity in the Workplace: Benefits, Challenges, and the Required Managerial Tools.
Lee, M. S. (2004). Business Advantages of Diversity in the Workplace.
Naik, p. P. (2012). challenge for business survival-Managing workforce diversity. IOSR journal of business and management.