Theory Of Interpersonal Communication Between Nurses And Other Health Care Providers Co Relate With Handoff Communication

Theory Of Interpersonal Communication Between Nurses And Other Health Care Providers Co Relate With Handoff Communication

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Duldt B. W. Battey’s THEORY OF INTERPERSONAL COMMUNICATION between nurses and other health care providers co-relate with handoff communication. There are important characteristics of interpersonal communication and particular ways to describe the communicative process that are helpful in understanding within operationalizing a humanizing approach to nursing communication. Each person assumes alternately the roles of “speaker” and “receiver” of messages. Interpersonal communication is a dialogic, or two-directional process, in the sense that one alternately sends and receives messages (Duldt-Battey, 2004). Because staff members hand off information so often, they may not realize hand-off communication is a high-risk process (Castelino, & Latha, 2015).
Effective communication is a key to the coordination of healthcare providers to ensure proper understanding of patient related information during times of transition. Formal education on handoff communication can be facilitated through adapting some of the techniques like, standardization and simplification by using checklist, avoid interruptions during handoff, use common communication style, read back or hear back, keep communication patient focused, and SBAR (Situation, Background, Assessment and Recommendation). SBAR is a frame work for effective briefing of patient information for oncoming team members to get everyone on the same page so that they can efficiently move forward together in a coordinated fashion. The SBAR can help to bridge the interdisciplinary gap, facilitate more mutually satisfying communication, and most importantly, assure that the other provider hears critical information (Castelino, & Latha, January 2015).

Bonnie Weaver Duldt-Battey, Ph.D., R...

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...erventions to increase patient safety. Studies have shown that a significant number of medical errors occur during handoffs when a patient transitions from one care provider (or team of providers, unit, shift, facility, etc.) to another. Communication problems are the number one cause of sentinel events, according to a patient safety expert on The Joint Commission’s Sentinel Event Advisory Committee. If staff members do not allocate enough time to a handoff, one or the other staff member may not get a complete picture of the patient’s situation, and important information can be lost. This is a common cause of error. Improved communication is one of The Joint Commission’s National Patient Safety Goals requiring hospitals to implement a standardized approach to “handoff” communications, including an opportunity to ask and respond to questions (Delucia et al., 2009).

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