Brandon And Constanse Case Study

“Managers are a dime a dozen, and I’d like to know who keeps supplying the dimes.”

- Brian Snyder

Introduction

The World has always been full of managers, from the very beginning through modern day. From Adam and Eve through Indian tribes in early US history, there have always been managers who guide the lives of others. If you believe in creation, one could argue that the serpent and God were both managers, with competing agendas. With tribal Native Americans, you had Chiefs that managed the tribes. Modern day Presidents are good examples of United States Governmental Managers. One thing they all have in common is the need to develop performance objectives and communicate in order to get their objectives completed. We will take a look

Brandon is in his middle 30’s and he has been with the company for over 7 years. Constanse is in her early 40’s and she has been with the company for almost 14 years. Both managers work in a data center environment, managing tasks and teams that support our corporate data warehouse, and have more than 20 years ‘combined experience with our company.

Both Constanse and Brandon manage medium sized teams of professionals, and are high visibility managers. Brandon’s team is responsible for monitoring system and computer networks for potential problems; Constanse’s team manages the data center and runs programming routines for our customers. While their teams job functions are considerably different, their role as a manager and how they manage are very similar. Both managers confessed to enjoying most aspects of their jobs, but agree that communication is a challenge at our

A common theme is recognizing work efforts from team members, and communicating that to upper level managers as well as to their peers. A common incentive they also share is a financial reward, either at work or sent to their homes, not a typical incentive shared by all management staff here. These rewards are often paid for out of their own pocket and not company reimbursed. Depending upon their audience and the messages being conveyed, they both will default to telephone or in person conversations, however Brandon also relies heavily on email to document that the information was