Quality Personnel Interview
Interviewee and Setting
To get a more detailed picture of how nurses directly influence patient care, including satisfaction and safety, one must look toward a safety specialist in a health care system. Cassie has worked in the health care field for over 25 years in areas that include social work, case management, HIPPA compliance, quality management and patient relations. She plays the middle man between nursing and the organization’s management in achieving top marks on their strategic agenda. She kindly agreed to sit down and answer questions regarding her role and that of direct nursing’s role supporting core measures. The interview took place in a quiet conference room with no predetermined question set. Despite this many new insights were discovered.
With only an introduction and the simple question of how she believed direct nursing care influenced the organizations strategic agenda Cassie provided several insights. She illustrated the importance of bedside nurses participation in the initiatives and completing incident reports. The number of initiatives that have been developed are too numerous to list all of them. A few examples of those that have been implemented in the last few years throughout Banner Health include CAUTI, prevention of central line infection, sepsis and deep v...
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Draper, D. , Felland, L. , Liebhaber, A, & Melichar, L. (2008, March). The role of nurses in hospital quality improvement. Retrieved from http://hschange.org/CONTENT/972/
The joint commission. (2011). Retrieved from http://www.jointcommission.org/national_quality_forum_nqf_endorsed_nursing-sensitive_care_performance_measures/
Merwin, E & Thornlow, D. (2009). Managing to improve quality: the relationship between accreditation standards, safety practices, and patient outcomes. Health Care Managment Review, 34(3), 262-272. DOI: 10.1097/HMR.0b013e3181a16bce
Thompson, C & Yang, H(2009). Nurses' decisions, irreducible uncertainty and maximizing nurses' contribution to patient safety. Healthcare Quarterly, 12, 178-185. Retrieved from http://sylvan.live.ecollege.com/ec/crs/default.learn?CourseID=5680139&Survey=1&47=8442907&ClientNodeID=403327&coursenav=1&bhcp=1
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