Uncertainty lies in business environments due to impromptu occurrences of a crisis, which may cause an unknown amount of damages to an organization. A crisis is an unpredictable negative incident or situation that may cause varying amounts of damage to an organization’s reputation, financial standings, and/or operational disruptions (Coombs, 2008; Valackienė & Virbickaitė, 2011). In order to prepare for an unpredictable crisis, organizations may prepare business continuity (BC) and/or disaster recovery (DR) plans to assist in mitigating the negative effects of a crisis. Business continuity involves actions that are carried out by an organizational to ensure critical or otherwise deemed priority operations continue under normal conditions or those in which business operations are degraded by an unforeseen incident (Arduini & Morabito, 2010; Salman Sawalha, 2013). Additionally, disaster recovery is the procedures and processes that are undertaken by an entity to recover its technical capabilities and continue with business operations after a natural disaster or cyber-attack (Sasi Rekha, 2013). For BC plans, organizations should conduct due diligence in identifying the various crisis types that may potentially affect the organization. Moreover, identifying critical business functions is arguable a necessity in creating and maintaining organizational BC and DR plans that assist in negating the effects of a crisis. Additionally, the organization should identify critical organizational assets that need protection in the onset of a crisis.
The remaining context of this article will be centered on manufacturing operations. The manufacturing operations are operated in two equal size facilities of approximately 80,000 square feet a...
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The ability of a company to maintain a good reputation is directly linked to the company’s ability to retain its stakeholders (Peterson, 2005). During a negative event or crisis situation, a company needs to ensure that it has effective strategies and resources in place, to deal with it responsibly, efficiently to minimize losses in share price value and public perceptions of corporate reputation (Coldwell .D, Joosub .T, & Papageorgiou .E, 2012). It is always advantageous to analyze past crises in order to develop a conceptual understanding of crisis situations and appropriateness of various means of coping with them (STERN, E. K., pg.1, 2009).
Crisis is an event that is unplanned, unwanted, and dangerous and leads to hard decision making. There are many different types of crisis such as economic crisis, mental health crisis, situational crisis, social crisis, adventitious crisis and many more. Every type of crisis affects people more than we think and know. There is always someone who loses and who gains during a crisis. People who lose are usually the ones who are affected the most such as losing a job, losing a family member or someone close to them, losing their homes and sometimes even their own lives. The people who gain are usually the rich people who prey on the poor and usually gain from making money and the poor’s lives miserable.
Echterling, Presbury and McKee (2005) define crisis as a turning point in one’s life that is brief, but a crucial time in which, there is opportunity for dramatic growth and positive changes, as well as the danger of violence and devastation. They further state that whatever the outcome, people do not emerge from a crisis unchanged; if there is a negative resolution, the crisis can leave alienation, bitterness, devastated relationships and even death in its wake; on the other hand, if the crisis is resolved successfully a survivor can develop a deeper appreciation for life, a stronger sense of resolve, a mature perspective, greater feelings of competence, and richer relationships.
disaster and who is to preform those steps. With a clear, documented disaster recovery plan in place the risk from a disaster can be minimized. While there is no way to plan for every disaster that could happen, the likely disaster can be planned for and the risk minimize as much as possible. The disaster recovery plan is the documented efforts that IT will perform to minimize the risk of catastrophic failure. This document is a requirement for any IT audit that is performed on the Clinica Tepeyac information systems department.
In order to understand the thought process of leadership during a crisis, the authors state that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements, the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occur during a crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives, providing clarity to future implications related to the crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction, communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails the filtering of excessive data to identify the areas of importance. This perspective provides a means of taking a negative, that being disruptive and changing it to a positive or opportunity for
Crisis is defined as a major, unpredictable event that has potentially negative results. The event and its aftermath may significantly damage an organization and its employees, products, services, financial condition and reputation. There are many types of crises, for example, economic crises, physical crises, personnel crises, criminal crises, information crises, reputation crises and natural crises. This incident has been grouped into physical crises, natural crises and economic crises. In order to prevent crises from adversely affecting the firm, organizations need effective plans and procedures in place to prevent crises if possible or to mitigate their effects when they do occur.
Crisis is a critical moment and an important decision have to be made and if not handled carefully, it may lead to a disaster. The characteristics of crisis is the presence of danger and opportunity, seed of growth and change, complicated symptomology, the necessity of choice, no pancreas or quick fixes, universality and idiosyncrasy, resiliency and perception. Crisis can affect a person’s feelings, behaviours and thoughts negatively to the point where they self-harm, commit suicide or even harming others around them. You might not know when crisis will happen as it can happen anytime. Crisis is a dangerous as Ait can harm an individual thoughts to the extend where they commit suicide. It is difficult to understand the effect of description
I asked Ms. Lyons: What parts of planning are most likely to require a back-up plan and explain why? Her belief is organizations may need to prioritize different areas more than others due to what field the business is in and also consider what processes or units might be used more. Think of total company equipment failure versus needing coverage for an employee that took a sick day. The SWOT analysis is a technique that could be used identify key steps to developing a contingency plan. Analysis recognizes strengths and weaknesses and examines potential opportunities and threats. A company can manage and eliminate threats better that they might otherwise be unaware of. Particularly it helps to unfold opportunities able to use to their advantage. The strategy can provide helpfull data coincides with resources and abilities of the environment in which the business operates. The situation in the SWOT consists of an internal environment which covers weaknesses and strengths. Whereas, the external analysis examines opportunities and threats. So, there is a four-step process you can use to prepare a contingency plan for your business Strength, Weakness, Opportunity and Threats. Strengths would be characteristics of the business or a team that give it an advantage over others in the industry. This can include attributes, internal to an organization. Beneficial aspects of the organization or the capabilities of an organization, process capabilities, financial resources, products and services, customer goodwill and brand loyalty. A weakness is an element that places the organization at a disadvantage compared to others. Detract the organization from its ability to attain the core goal and influence its growth. Weaknesses are the factors which do not meet the standards we feel they should meet.
There are many definitions for what is considered to be a crisis. Alan Jay Zaremba, author of the textbook ”Organizational Communication,” combines several definitions of the word to conclude that a crisis is “an incident that occurs unexpectedly, could damage an organization’s reputation, values, and/or performance, and requires effective communication. (Zaremba, 2010) In the case of the Nuance Group, their current situation completely blindsided the organization, was a nightmare for their reputation, and communication was now the key element in restoring their image. This was indeed a crisis.
Why achieving or improving resilience is vital and important. How you would justify the expense in terms of money, effort and other resources to achieve or improve resilience. Potential consequences for failure to support or invest in resilience, and the issue of risk tolerance for your jurisdiction or organization. Resilience is the empowerment of being aware of your situation, your risks, vulnerabilities, how to deal with current capabilities, and being able to make informed tactical and strategic decisions (The Six Steps Resilience Emergency Management,2017). An organization that realizes the benefits of resilience will have a high likelihood of maintaining a successful and thriving enterprise. An organization that adjusts under challenging conditions such as competitive advantage is likely to improve resilience. In such a case, the company is able to prepare for any emergency event that may involve natural calamities, manmade, environmental hazards or
There are Pros and Cons to all aspects of Disaster Recovery. You want to always hope for the best, but plan for the worst. You can never be a 100 % ready for what Disaster may bring, but you can take steps to mitigate the threat. By implementing drills to provide muscle memory when the crisis strikes. This provides less thinking and more reacting to the task at hand.
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
Conclusion Overall, the consequences of not having a Disaster Recovery and Business Continuity Plan can become costly in the event of a disaster. Most companies will find themselves in financial disarray when having to rebuild and/or replace any portions of the IT infrastructure that were destroyed during a disaster event. Hence, companies invest in insurance to cover such costs; however, there must be a balance because even with insurance an organization may still incur high expenses. Having a good disaster recovery and business continuity plan will keep your company up and running through any kind of interruptions such as power failures, IT system crashes, natural or man-made disasters, supply chain/vendor problems and more.
In order to fully understand the concept of a contingency plan, there are a few aspects which need to be explored. We must first define what a contingency plan is, followed by an explanation of why contingency plans are so valuable. Furthermore, an analysis of the implementation of contingency plans should be performed. Lastly, a comparison of such plans from other industries should be done, in order to comprehend the differences in both purpose and criteria.
Emergency management is often described in terms of “phases,” using terms such as mitigate, prepare, respond and recover. The main purpose of this assignment is to examine the origins, underlying concepts, variations, limitations, and implications of the “phases of emergency management.” In this paper we will look at definitions and descriptions of each phase or component of emergency management, the importance of understanding interrelationships and responsibilities for each phase, some newer language and associated concepts (e.g., disaster resistance, sustainability, resilience, business continuity, risk management), and the diversity of research perspectives.