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analysis of starbucks target market
Starbucks Industry analysis
analysis of starbucks target market
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Introduction Starbucks Company was established in 1971 with their first store in Western Avenue from that same year to 1976. They started as retailers of ground coffee tea and spices with a single in Seattle’s historic Pike Place Market. Starbucks is named after the first mate in Herman Melville’s Moby Dick and their logo is inspired by the sea-featuring a twin-tailed siren from Greek mythology. Starbucks had always wanted to inspire the human spirit. They believe in serving the best coffee by growing the coffee under quality standards. Starbucks believes rendering good services to customers is very significant to the success of the company. From just a narrow storefront, Starbucks now has more than 20,000 stores in over 60 countries and they offer some of the world’s finest fresh-roasted whole bean coffees. Their coffee houses have become a beacon for coffee lovers everywhere. Starbucks believe that they can elevate their customers, partners, suppliers and neighbours to create positive change. They call their corporate offices “a support centre” for some reasons. They try to make everything they do there to support their retail store partners and make an impact on the communities they serve. They have a research and development team of over 200 people which are responsible for the science behind their great products. They are the innovators of delicious beverages and brewing equipments. They drive the innovations, conduct the research and test products. They have a public affairs, communications and community team of over 50 people who promotes and protects the company’s reputation all around the world. They also have a partner resources team of over 500 people that help their partners all around the world become their very best... ... middle of paper ... ...e-company.php. [Accessed 21 April 14]. Janice.2012. StarbucksBostonMatrix.[ONLINE] Available at:http://sites.cdnis.edu.hk/students/001771/2012/02/22/starbucks-boston-matrix/. [Accessed 20 April 14] Ken Boyer. 2013. Behind the Scenes at Starbucks Supply Chain Operations it’s Plan, Source, Make & Deliver. [ONLINE] Available at: http://www.supplychain247.com/article/behind_the_scenes_at_starbucks_supply_chain_operations/green. [Accessed 20 April 14]. Nithin Geereddy. 2013. Strategic Analysis of Starbucks Corporation. [ONLINE] Available at:http://scholar.harvard.edu/files/nithingeereddy/files/starbucks_case_analysis.pdf. [Accessed 18 April 14] Researchomatic ,Starbucks Market Segmentation And Positioning , http://www.researchomatic.com/Starbucks-Market-Segmentation-And-Positioning-103307.html( Accessed January , 17 , 2012).
Preparation as defined by Webster’s dictionary is the action or process of making something ready (Merriam-Webster Incorporated, 2014). Starbucks Coffee Company coffeehouses are famous for a meeting place to enjoy a flavor-filled coffee or tea along with a delectable treat with good friends, family, or coworkers. Starbucks sell premium coffee roasts for any person’s preference along with a wide menu of hot and cold drinks and treats to satisfy any customer (Starbucks Coffee, 2014). The value Starbucks sets into the economy, workplace, and in the products is visible in the mission statement. Year over year, Starbucks has been able to increase their revenues. No matter how the economy is doing, Starbucks has efficiently managed its cost structure by adapting and diversifying its product line-up allowing for increased profitability.
Question 1:When Howard Schultz launched Starbucks, who was the target market and how was Starbucks positioned to appeal to this target market?
Over the years Starbucks have been pretty much a successful company without major conflicts or complaints. Starbucks was founded and established in 1971 by an English teacher named Jerry Baldwin, a History teacher named Zev Seigel, and a writer named Gordon Bowker. Starbucks is designated after coffee-doting first mate in Herman Melville’s Moby Dick and withal because the mental conception of the denomination evoked the romance of high seas and the seas faring tradition of early traders. The Starbucks logo is a two-tailed mermaid encircled by the store’s name.
Shah, A. J., Hawk, T. F., & A, T. A. (2011). Starbucks' Global Quest in 2006: Is the Best Yet to Come. In A. A. Marcus, Management Strategy: Achieving Sustained Competitive Advantage (pp. c468-c495). New York: McGraw-Hill.
I would like to proceed with my analyses of the global market place, with examination the young but already well recognized brand world wide ? Starbucks. In my research I will explore on changes in the product, operations, and strategies at Starbucks influenced by the changes in the global marketplace. Due to word limitation on the essay, please refer to Appendixes for more detailed information.
An Analysis of Starbucks Company History Starbucks was opened its first coffee company in Seattle’s Pike place Market on 1971. The name was taken from the first mate in Herman Melville’s Moby Dick (Company Profile, 2005). Products Beverages: Brewed coffees, Italian-style espresso, cold blended beverages, roasted whole bean coffees, tea products, fruit juice, sodas, and coffee liqueur.
According to TechRunch.com, Starbucks has been considered as a company which has implemented the best social media strategies (2010). Starbucks took the advantage in the social network ‘craziness’ by position itself in Facebook and Twitter. At the same time, Starbucks has penetrated the smart phone industry by being part of Blackberry, iPhone and Android applications. To stimulate the interest of its customers, Starbucks initiate My Starbucks Idea (www.starbucksidea.com) for customers to share their ideas and Flickr to share pictures.
There have been some distinguished controllable and uncontrollable elements Starbucks has encountered when entering global markets. The strategies of any company’s goals are vital to its success. This is one area Starbucks has excelled in, just as McDonald’s has in recent years. Starbucks has paralleled its branding with the actions found at any Starbucks across the world. They have an excellent company vision, which they stick to, which in turn assists their brand image. Starbucks’ image has been achieved not only through this and their massive global entrance, but through their ability to provide honest quality service.
Starbucks is famous for its cold and hot drinks that it offers to its consumers. While the product is available and useful to almost everyone, it will be important to base the research on a particular group of people while trying to measure the organization’s brand equity. The best target population will be the men and women from the ages of 25 to 44 because it contains the larger number of the target market. These populations are characterized by relatively high incomes, professional careers and are always keen on their social welfare. The rationale for choosing these people is because they can make a decision on a product they want to use because they can afford without having to ask anyone (Balakrishnan, Shuaib&Marmaya, 2009)
Former Starbucks Executive Scott Bedbury once said “Brands need to communicate that they are along for the ride. They are made of flesh and emotion. That they are made possible by people” (10 Quotes from Starbucks Executives, 2010, para. 6). Starbucks’ beliefs in customer service, community solitude, and a strong business core stretch far behind just a belief in a quality caffeinated product. “We make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly” (About Us, 2011, para. 4). Thus, this commitment is the motivation behind Marketing Team A’s proposed “Coffee of the Month” Program.
I chose to complete the social brand inventory on the Starbucks Corporation. Starbucks’s logo and only symbol is an image of a siren, a two-tailed mermaid. Starbucks does not have one positioning statement, but varying slogans by product or marketing campaign. Six popular slogans include “It’s not just coffee. It’s Starbucks”, “Life happens over coffee”; “Coffee is Culinary”, “Let’s Merry”, “Starbucks DoubleShot. Bring on the day”, and “Starbucks Frappuccino. Work can wait.”
Starbucks is concentrated on providing its customers with a relaxing and attractive social atmosphere. It offers high quality coffees, teas and other products that benefit their targeted market as well as creating a great working environment for its employees. The Starbucks Company has specific visions and goals, missions and values that they want to reach through being a responsible organization. It is their vision for the future to uphold their customers, partners, and suppliers to create a positive change. By doing this they see themselves as innovators and leaders in the industry by becoming contributors to society as a whole and by creating a sustainable and healthy environment so that the company and the people they affect can grow and learn from these changes. Starbucks vision is to uphold these responsibilities through community, ethical sourcing, and the environment (starbucks.com).
“Starbucks was named after Starbuck, first mate of the whaleship Pequod in Herman Melville’s Moby Dick…Starbuck was pluralized for ease of use” (Burks, 2009, p. 1). Now President, Chairman, and Chief Executive Officer, Howard Schultz formed Starbucks Corporation in 1987 after purchasing the name Starbucks, six stores and a roasting plant from previous owners, Jerry Baldwin and Gordon Bowker (Burks, 2009). Starbucks operates under a successful value chain management strategy. Their value chain encompasses a systematic approach to the way business is done. Robbins and Coulter (2012) point out, “A good value chain involves a sequence of participants working together as a team, each adding some component of value” (p. 520). Starbucks continually reviews every aspect of their business; from the organizational culture to values and ethics to strategy, planning and operations, management control and finally human resources and performance management, searching for those items that don’t contribute to the “Starbucks experience” which is what makes the Starbucks Corporation a successful business model.
In 2002, unexpected findings of a market research showed problems regarding customer satisfaction and brand meaning for Starbucks customers. The situation was unacceptable for a company whose overall objective is to build the most recognized and respected brand in the world. Starbucks was supposed to represent a new and different place where any man would relax and enjoy quality time, alone or with others. But the market research showed that in the mind of the consumers, Starbucks brand is viewed as corporative, trying to expand endlessly and looking to make lots of money. This huge gap between customers' perception and Starbucks' values and goals called for immediate action.
Founded in 1971 at Seattle’s Pike Place Market, Starbucks Coffee, Tea and Spices, as it was originally called, has been “brewing-up” its famous blends in over 43 countries, including the United States. Now called Starbucks Coffee Company, business isn’t just about the coffee and tea anymore. Starbucks has its own line of bottled water, handcrafted beverages, fresh food, entertainment, merchandise and a Starbucks Card. The company has received numerous awards for their outstanding business practices. Fortune Magazine has ranked them as one of “The Best 100 Companies to Work For” in 1998, 2000, 2002, and 2008 (Starbucks, 2008). The Starbucks Experience provides consumers and the general public a direct line a of business communication. From friendly baristas to press releases from CEO Howard Schultz, Starbucks keeps its “partners” informed.