Systems Analysis Project Essay

Systems Analysis Project Essay

Length: 1608 words (4.6 double-spaced pages)

Rating: Powerful Essays

Open Document

Essay Preview

Systems Analysis Project

Fundamentals of Business Systems Development

The company I work for recently met with our primary client in hopes of identifying any potential shortfalls and to gain insight on our customer service ability. During this meeting one concern seemed to dominate the study; the client felt they were not getting adequate personal attention when they called. They also indicated "it felt like voice mail hell" when routed through our phone system. It was apparent the issue of phone etiquette needed to be addressed within our organization.
One theory states during the systems analysis stage "the design of any new system must be predicated upon an understanding of the old system." (Modell, 2004). In our case we needed to decide if our current system was capable of addressing the issue. We convened a panel of key personnel to develop a model to accomplish two goals. First, to correct the deficiency identified by the client from a procedural standpoint. Second, correct the deficiency from a system standpoint.
In response to our client's concern, we adopted a policy that all phone calls would be answered by a live person prior to receiving a voice mail box. We discovered three possible methods to support this change. One method was to put a "buddy system" in place. This would pair the staff into two-person teams that would cover each other's phone and supervisor's phones in the event someone was away from their desk. Another option was the implementation of a call center. The call center would field any calls that were missed by the supervisor or the secretary, and the caller would be given the opportunity to leave a personal message or transfer into a voice mail box. Finally, the third option w...

... middle of paper ...

...lities and did a disservice in the long run. After revisiting the issues with the Managing Partner, we are now going to revert back to the original recommendation and implement a call center. I am currently trying to address any potential problems beforehand in order to make this a smooth transition. Too many changes will give me and the firm a poor appearance.

Modell, M (2004), The Systems Life Cycle Analysis, retrieved May 15, 2004 from World Wide Web: at (

McGraw-Hill (2000), The Six Phases of Systems Analysis & Design, retrieved May 16, 2004 from World Wide Web: at (

GCSE (2004), Systems Analysis Module, retrieved May 16, 2004 from Word Wide Web: (

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

BAE Automated Systems (A) Analysis Essay

- Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet project requirements (PMBOK Guide, 2008). Using this definition, it is made evident that the parties involved in the Denver International Airport (DIA) Baggage System project in the 1990’s failed at applying basic organizational practices towards managing the triple constraint of scope, time, and cost goals. The combination of inherent risks, uncertainties, and dysfunctional decision making geared the project towards disappointment while simultaneously designating it as a text book example of what not do when taking on a complex project....   [tags: Project Management ]

Powerful Essays
2523 words (7.2 pages)

The Organizational Feasibility Analysis Of Patient Record System Project

- Described as one of the worst IT failures in history, the program to develop the National Programme for IT was a terrible let-down to everybody involved, and had many failures along the system development life cycle. The NHS Lorenzo Patient Record System project was launched in 2002 in England. The project was brought on by the Labour Government, and they contracted Computer Science Corporation to complete the project for £3.1 billion. The goal of this project was to modernize the patient care records systems and implement it across 220 trusts in the North, Midlands, and East....   [tags: Systems Development Life Cycle]

Powerful Essays
972 words (2.8 pages)

Bead Bar Systems Development Project Essay example

- Bead Bar Systems Development Project Introduction The mesh topology connects each device to other devices on the network. With these multiple connections make mesh networks reliable. Mesh network topology is one of the key network architectures in which devices are connected with many redundant interconnections between network nodes such as routers and switches. In a mesh topology if any cable or node fails, there are many other ways for two nodes to communicate. While ease of troubleshooting and increased reliability is definite pluses, mesh networks are expensive to install because they use a lot of cabling....   [tags: Business Analysis]

Free Essays
1460 words (4.2 pages)

How The Product Advancement Systems Lessen The Expense And Vitality Essay

- The product advancement systems lessen the expense and vitality that is required amid the improvement process. It can get to be shoddy to create programming in stage as opposed to creating with no structure as the issues and blunders are effortlessly distinguished at the stage level. It can decrease the expense of generation since it is shoddy right a product blunder amid advancement as opposed to after sending. The product improvement system offers given worthy gauges of advancement through which the software engineers or programming architects can plan a wanted module of utilization with an incredible complete programming as opposed to building up an application cannot be subjected to a bi...   [tags: Requirements analysis, Project management]

Powerful Essays
1860 words (5.3 pages)

Bead Bar Systems Development Project Essay

- BackGround & Introduction The purpose of The Bead Bar implementing a systems development plan is to globalize their products. The Bead Bar is wishing to attract customers from all over the world. By using a systems development plan, The Bead Bar will be able to reach more customers. The Bead Bar should use an Enterprise DBMS to The Bead Bar. The enterprise DBMS will allow The Bead Bar is a large enough company that an enterprise DBMS will be what they need. Enterprise DBMS are perfect for organizations, and companies that have multiple locations....   [tags: Business Analysis Marketing Management]

Free Essays
1586 words (4.5 pages)

Bead Bar Systems Development Project Essay

- The Bead Bar has made a request to replace their current paper management system to a computer management system. The purpose of The Bead Bar implementing a systems development plan is to globalize their products. The Bead Bar is wishing to attract customers from all over the world. By using a systems development plan, The Bead Bar will be able to reach more customers. The Bead Bar should use an Enterprise DBMS to The Bead Bar. The enterprise DBMS will allow The Bead Bar is a large enough company that an enterprise DBMS will be what they need....   [tags: Business Management Analysis Strategy]

Free Essays
1585 words (4.5 pages)

Project Management : Project Planning Essay

- Project management is a study of management that deals with selecting the project, project planning, selecting the project manager and project team, project budgeting, project execution, control and also project termination to achieve the desired goal and at the same time meeting project success factor. Simultaneous running of numerous number of project is also an important aspect of project management. A project is considered as a temporary attempt to produce a unique product, service or result, with a defined beginning and end typically to bring about the change or add value....   [tags: Project management, Management, Risk management]

Powerful Essays
1882 words (5.4 pages)

Essay about Project Procurement Management : Project Management

- Project Procurement Management Project Procurement Management is defined by the Project Management Institute (PMI) (2013) as a set of defined processes that support the acquisition of products, services, or results. The success or failure of a project is accredited to the project team’s ability to balance scope, schedule, and cost constraints. The need for procurement management increases the project’s level of complexity and likelihood of risks. Moreover, the procurement management processes are a project within a project....   [tags: Procurement, Project management]

Powerful Essays
1364 words (3.9 pages)

Essay about Risk Analysis And Mitigation Of A Project Manager

- Risk Analysis and Mitigation With any project, there are inherent risks that could severely delay or sabotage a project, if not handled appropriately. The goal of risk analysis is to identify the hazards of a project, determine the probability of the risks occurring, the severity of the risks, and develop a plan to control the impacts to the project (PMI, 2013). An assessment should also include a plan to manage the risk, as well as the key participants in implementing the plan in order to reduce the impact on the endeavor (PMI, 2013)....   [tags: Risk management, Project management, Risk]

Powerful Essays
974 words (2.8 pages)

Hardware Replacement Project Essay

- Hardware Replacement Project The information technologies department is improving itself by integrating the newest solution for customer relationship management (CRM). The hardware replacement project (HRP) for this addition includes five major variables. These variables are time, costs, scope, quality, and risk. Many thoughts are worth considering and taking into account when choosing the best projects, and they are important to have the most worthwhile final results for the business. The issues that affect project risks need to be discussed, and I can recommend ways to carry out this project with the minimum of necessary risk....   [tags: cost and project management analysis]

Powerful Essays
987 words (2.8 pages)