Case Study On Employee Engagement

Based on the case study, Eileen who is an instructor in an interpersonal skills workshop seems to be bothered by one of the workshop participant’s (Geoffrey’s) behavior. As per Eileen, although, Geoffrey as a manager is technically competent, he seems unable to keep his staff team together for more than three months at a time. If it appears that Geoffrey, in fact, is only technically competent, he cannot be considered as a competent leader. Although the functional and technical domain are necessary competency for being a competent leader, those alone are not sufficient. Along with functional and technical competencies, a skilled leader must also possess Individual (self-development and self-understanding), interpersonal, and organizational

As a manager, Geoffrey must create a work environment which engages, inspires, motivates, and excites employees. 57. In his article titled “What Is Employee Engagement”, Kevin Kruse proposes that engaged employees don’t work for just a paycheck, but they actually care about their work and their company. It is the engaged employees that lead to better business outcomes. Engaged employees lead to higher levels of profit, higher customer satisfaction, increased sales, higher productivity, and higher

She should listen to Geoffrey’s concerns with full receptivity (Attunement) and understand his feelings, thoughts, and intentions. She should feel with Geoffrey and sense his nonverbal emotional signals. 384. Eileen could also suggest Geoffrey to look for personal development coaching in which upper-level executives would assist him in improving performance by shaping attitudes and behavior and focusing on personal skills development. 14.
Alternative interpretation of the scenario: Eileen who is an instructor in an interpersonal skills workshop, has a manager named Geoffrey as a participant, who troubles her. Eileen feels Geoffrey as technically competent but unable to keep his team together for more than three months. At times, she notices him taking out a newspaper and reading while she is speaking and other times, he lounges in his chair with a bored