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Challenges faced by an organization when implementing Total Quality Management
Challenges faced by an organization when implementing Total Quality Management
Challenges faced by an organization when implementing Total Quality Management
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Strategic Plan Analysis Paper Total quality management (TQM) involves the application of quality management principles to all aspects of the business. TQM requires that the principles of quality management be applied in every branch and at every level in an organization. Typical of an organization going through a total quality process would be a clear vision, few inter-departmental barriers, employee training, excellent customer relations, and the realization that quality is not just product quality but also the quality of the whole organization to include those functions that do not directly interact with the customer or the production of goods and services. In this paper, the TQM approaches of BAE Systems Information Technology (BAE-IT), and Philips Semiconductor will be compared and contrasted for style and process. First, the paper will look at the organizational vision and mission of BAE-IT. BAE-IT employs more than 4,900 highly-qualified engineering, technical, and functional personnel, making it one of the largest IT providers to the U.S. Government. BAE-IT represents combined capabilities that span a full suite of managed network services, IT applications, and information assurance solutions for the Intelligence Community, the Department of Defense and its Military Services, and federal agencies and departments, including Homeland Security, Justice, Treasury, and State. Furthermore, the organization "provides an expanded capability set, additional experience and past performance, and significantly more resources (the critical mass) necessary to bid, win, and execute large procurements" (BAE-IT intranet, 2006). Organizational strengths include: "a highly-skilled technical staff; broad customer base; strong corporate culture and heritage; focus on customer satisfaction; focus on customer intimacy; respected reputation; high-performance staff; strong financial performance; well known in key markets; backing of a strong, global company" (BAE-IT intranet, 2006). BAE-IT as part of BAE Systems North America (a wholly-owned subsidiary of BAE Systems plc) is a U.S. corporation and one of the top 5 U.S. Defense Contractors. BAE Systems North America employs more than 25,000 people and operates in over 30 states, generating annual sales of more than $4 billion (2006). As part of a global organization, BAE-IT is required to focus on building a sound strategic plan to ensure its long-term success in the global defense industry. To form the catalyst to a sound corporate strategy, the organization developed a mission statement and corporate vision to help guide the principles on which the future of the organization will be based.
What’s more, the company’s vision, mission and goals are well in line with Lockheed’s performance, as global interest in the company has grown from year-to-year. This is mainly in part because Lockheed Martin understands that in order to stay mission ready, their products and services must stay relevant and ahead of their competition. For example, many countries and governments from around the world greatly rely on Lockheed for critical defense security services or products, advancements in healthcare equipment or agricultural needs; many times working at speeds equivalent to that of near real-time in order to save or prevent
Lockheed Martin is a global leader in the aerospace and defense industry with 98,000 employees worldwide. Although they are headquartered in Bethesda, Maryland, Lockheed has a business presence in over 70 nations with nearly 600 facilities across the United States. Lockheed Martin is a publicly traded Fortune 100 company, accruing $46 billion dollars in annual revenue. The company’s key customers consist of the U.S. Department of Defense and U.S. federal government agencies with 33 percent of company sales derived from their aeronautics business area. With a mission statement of “We solve complex challenges, advance scientific discovery and deliver innovative solutions to help our customers keep people safe,” Lockheed Martin is on the cutting edge of innovative solutions to the world's largest dilemmas.
Military Aerospace support is also a big venture for Boeing too. This has become a key role in business deals. The revenue generated from the military is approximately $3 billion. That amount is expected to triple in 10 years.
AES is operating in a network structure. In this structure, employees form groups to solve problems and achieve common objectives. Employees may volunteer for task forces, without any formal credentials, because they are interested in a particular subject or want to set effective company policies. Although employees are not given a formal career path at AES, they are given latitude to move up the career ladder within the company to other positions.
The organisational structure and management systems of AES are well aligned with its set of values and principles of (a) fun at work through making decisions and being accountable, (b) trusting its people by being treated fairly and with respect and (c) social and corporate integrity.
The competitive advantage that can be gained by the companies through IS/IT outsourcing is Improved business processes. IT outsourcing an identification method and rigor of IT resources that can help the business run smoothly. It can control the development of the project budget and expenditures. It also can promote information technology investment proposals from outside and provide skilled individuals in managing IT resources available in the company. Through these companies are able to provide appropriate information and report to the company. This can give competitive advantage to the company. For example, expenditures, progress, and issues the company can be viewed and controlled.
New businesses will take longer to thrive with the United States falling economy. The faltering job market and the deepening slump in housing threaten to hurt consumer spending. Consumers are becoming more conscious of their spending and therefore using cash to pay for smaller necessary purchases. The cost of entertainment and other presumed luxuries may be pushed to the background by most families, when having to choose whether to pay for a bill or treat the family out. Thriving businesses will understand the need to provide a service or product at affordable prices.
Boeing is hitting its target markets of the public sector, private sector, and government. Not only does Boeing sell within the United States, but is also a global supplier. In September 2016 alone, Boeing delivered to 42 different customers worldwide (Boeing, 2016). Boeing’s greatest strength, however, is their track record of being an industry leading technology produce for years. Boeing is constantly winning government contracts for defense and NASA, clearly indicating how much the US government values their technological advances in aerospace. While these are not all of Boeing’s strengths, they are some of the key points in showing what a strong company Boeing is currently.
Information Security (INFOSEC) consultants help client companies through strategic partnerships (Ghodeswar & Vaidyanathan, 2008). A short review of United States outsourcing creates a prospective baseline for outsourcing endeavors of private institutions (Ghodeswar & Vaidyanathan, 2008). Despite the fact that the vendor has accountability and duties (detailed in the statement of work), the client is predominantly in charge of supervising strategic partnerships (Ghodeswar & Vaidyanathan, 2008).
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy. Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root.
Total quality management focuses on customer value, its leading ideology is "customer satisfaction and recognition is the key to win the long term market, to creating value.”. Therefore,Total quality management requires a customer-centric approach throughout the enterprise business process management, all aspects should firmly establish the "customer first" thinking, not only to produce inexpensive products, but also provide extensive customer service, so that the business can achieve and exceed customer’s needs and expectations. Samsung has also developed a strong customer-focus which emphasises on understanding needs and wants of the future. “At a macro level, Samsung tries to understand the behaviour of consumers in particular country by sending staffs to attend MBA programs at the local universities worldwide. These "Country Specialists" also establish a vast connection with many business leaders and potential business partners. At micro level, they gather the customer preferences and incorporate them into the product design through a method called "Quality Function Deployment”. Samsung always puts the customers growing and expanding opinions and interest first and so they are focused on the discovering of customer needs, and how they can bring value to customers, always respect and care for their customers. Another contributing factor withinSamsungs Quality Management is that the company does product research and design based off of their customer’s perspective. Samsung constantly improve their service system, improve service speed and quality, in order to increase customer satisfaction and promote customer
Some groups of people, or inspired leaders, have a natural ability to respond quickly and effectively to new challenges and opportunities, making strategic planning superfluous. However, for most organizations and most organization members, strategic planning provides a powerful framework. Developing a strategic plan can be expensive, especially in terms of personnel time and energy. This cost must be considered in relation to the expected benefits. For some organizations or units within an organization, strategic planning is a burden imposed by a higher authority - a funding source or an umbrella organization. If there is no internal commitment to the plan, and no intent to implement it, strategic planning is a waste of time and energy. In sum, strategic planning is for those who are willing to be honest, who want to focus on revitalization, and who are committed to influencing and creating their future.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
One main apprehension that they have against Information System is the high investment cost. In addition to this there is the high maintenance and upgrade costs associated with the deployment of new IT systems. In fact they prefer to outsource the heavy IT department expenditures to other companies having IT as their core activities. In return they expected to receive a full solution pack to meet their requirements and they are ready to pay these IT services as an operating cost. At the same time the risks associated with IS are being shifted to the other