Sung (2004) summarized the model can be divided into a three-stage process: the stakeholder stage, public stage, and issues stage. The first stage focuses on building and maintaining a good relationship between an organization and stakeholders, and followed by identifying and segmenting the public in managing conflicts at public stage. The last stage emphasizes the importance of issue management including the anticipation of issue and the response to issues from organizational perspective.
In the evaluation of strategic management of public relations, both concepts of risk communication and situational theory can be integrated into the above-mentioned model. Risk communication is an ongoing process that builds the foundation for crisis communication. Particularly, the risk analysis process consists of hazard identification, risk assessment, significance of risks and communicating risk information.
Case study: Vitasoy Lemon Tea product
Basically, the concepts of risk communication are partially aligned with the ideology of three-stage process of the model in terms of crisis communication and issue management. For instance, a Hong Kong famous beverages manufacturer, VITASOY, has raised public concerns of the taste deviation of Lemon Tea product in February 2014. In response to this crisis, VITASOY has published a media statement to the key stakeholders including customers, media and the retailers. ...
... middle of paper ...
...er, D. M. (1994). Issues management mediation of linkages
between environmental complexity and management of the public relations
function. Journal of Public Relations Research, 6, 163-184.
Starbucks (2014). Starbucks China Education Project. Retrieved from 3 May, 2014
Stoffels, J. (1994). Strategic issues management. Thousand Oaks, CA: Sage.
Sung, M.J. (2004). Toward a model of strategic management of public relations: scenario building from a public relations perspective.
(Doctoral dissertation, University of Maryland, United States). Retrieved from http://drum.lib.umd.edu/bitstream/1903/2086/1/umi-umd-2053.pdf
VITASOY (2014, February 17). Media Statement - VITA Lemon Tea.
Retrieved from 2 May, 2014
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