Negative Essay: The Uses Of Social Media And The Internet

“The internet has 3.17 billion users. 2.3 billion of those people are users of social media. Every person has about 5.54 social media accounts, including Facebook, Instagram, Twitter , etc. Facebook and Whatsapp handle about 60 billion messages per day” (Smith). These are just a few statistics on how many people use social media and how often they use it. I myself am an active user of social media. I have Twitter and Facebook, Instagram and other accounts even. Social media can be used for good and bad purposes, just like everything. Social media can help things like communication with distant relatives and friends, games and pastimes, having a place for all of your memories and photos, and advertisements for things a user might be interested in. Social media can also have big effects on things like businesses, education, and your everyday life. “In 1995, newsweek published the now infamous article titled, “The Internet, Blah!”

Customers can agree and disagree with each other on social media, creating even more advertisement for that particular business. Some might say that social media can actually hinder a businesses reputation by negative or even false comments on social media networks. Negative comments on social media are a matter of customer service and how you deal with them. If a customer had a bad experience and complained about it, the way the manager or owner of that location fixes the problem changes everything. How were they to know the problem existed if someone didn’t tell them about it. If the consumer is reading comments on social media take a look at the bigger picture. If all the reviews are pretty negative then it’s not the best idea, but if most of the reviews are positive and there is one little negative comment. Don’t stop that from you using the product. As great as social media is, you never really know how accurate a review is until you 've tried it