Essay about Social Intelligence And Emotional Intelligence

Essay about Social Intelligence And Emotional Intelligence

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Understanding how to make good use of social skills and managing emotions are the first conditions to all employee who need to interact with customers in their jobs; for instance, hospitality industry, but also to everyone interacts with others in daily life. However, people start interacting and communicating with each other by using their electronic devices and create a phenomenon of social corrosion due to the development of technology. Nevertheless, the essay will discuss what benefits of having a highly skilled of social intelligence and emotional intelligence in individual and the organization of the hospitality industry. There are several personal skills of each intelligence that would help to develop relationships and success in jobs. Yet both of intelligence are applied in emotional labour (which take part in the emotional economy and is part of a job requirement), so it is essential to figure out how to assess and control emotional thus social and emotional intelligence. This essay begins by outlining the definition of the social intelligence and emotional intelligence to the hospitality industry and then analyze what are the benefits both of the intelligence to the hospitality individual and organization.

Social intelligence is defined as the ability to understand how to behave with others and able to make well-connected relationships. According to Phipps (2007) mentions that social intelligence has branched into two components by Daniel Goleman’s research in 2007, and the two elements are social awareness and social facility. The first element is social awareness which is referred to what you sense about others thought and emotions, including empathy. The second element is the social facility which is referred to faci...


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... who is very concern on other’s needs and feelings. Lastly, relationships management, as known as social skill. It is an ability to use own emotion to influence other’s emotions. People need to recognize their own strengths, weaknesses, limitations and possess the ability to caring others attentively thus to become successful.

In conclusion, both social and emotional intelligence are important in the hospitality industry. The benefits of having highly skilled of social and emotional intelligence are clearly mentioned and by utilizing these keys of skills will help to enhance the ability in social and emotional intelligence skills, success in jobs and life, and build up good relationships. Although today’s world everyone relies on the technology, these inter and intra-personal skills are also necessary to the hospitality industry either individual and organization.

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