Understanding how to make good use of social skills and managing emotions are the first conditions to all employee who need to interact with customers in their jobs; for instance, hospitality industry, but also to everyone interacts with others in daily life. However, people start interacting and communicating with each other by using their electronic devices and create a phenomenon of social corrosion due to the development of technology. Nevertheless, the essay will discuss what benefits of having a highly skilled of social intelligence and emotional intelligence in individual and the organization of the hospitality industry. There are several personal skills of each intelligence that would help to develop relationships and success in jobs.
It is a subset of social intelligence, so there are few common between both of the intelligence. Its term refers to the ability to control and understand self-emotions and sense and respond to others emotions (Wolfe & Kim,2016). Amygdala equally means old brain, is a temporal lobe of the brain function where regulating one’s own emotions and is a very significant part to feel emotional. Gouveia (2013) mentions that a study case of a patient who has experienced a damaged amygdala was unable to feel the emotions and make decisions regularly. Nevertheless, making a decision is not only by emotion but also logic which refers to rational. If neither one of them has lost the balance, it would influence to make a bad decision. Understanding and facilitating emotional into rational is a process of emotional intelligence. According to Kosslyn, Rosenberg, & Lambert (2014) and mentions that the three psychologist professors John Mayer, David Caruso and Peter Salovey who have firstly broken down the emotional intelligence into 4 aspects of skills. The first is perceiving emotion which is an ability to recognize other emotions by facial expressions, such as joyful. Secondly, understanding emotions means that the ability to understand each message conveyed by emotions. The third is facilitating thought by emotions, which means to think of how to respond. Lastly but not least, managing emotion means own emotion to promote other people’s emotion (Kilduff, Chiaburu, & Menges, 2010). Utilizing these four dimensions in developing emotional intelligence with help to inform decisions, predict life outcome and help to understand more about others thus to build up satisfying relationships (Gouveia,
Emotional intelligence is a new way of thinking about success in life and especially in leadership. Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects in daily life, such as the way we behave and the way we interact with others. The benefits of higher emotional intelligence are it easier to form and maintain interpersonal relationships and to fit in to group situation. And it’s also better of understanding their own physiological state which can include managing stress effectively and being less likely to suffer from depression.
Emotional intelligence (EI) plays an important role in every worker in organization or corporation, especially someone with the authority or power inside the organization. A leader has to become a source of inspiration and catalyst for the employee to improve their working condition. One true leader has the ability to read what people want even though it never being told (Meghan, 2014). This will allow the employee to build a good connection and relationship between the leaders, thus improve how the organization being conducted. Some people may denied that emotional intelligence did affect ones’ performance, but big corporation such as Google and Microsoft have implemented emotional intelligence in their working condition as a way to improve the organization performance. Chadha (2013) emphasize that there are 4 key element in emotional intelligence; self-awareness, self-management, social-awareness and relationship management. Within these four elements, one element that truly related between a leader and employee is relationship management.
Emotional intelligence has been defined as “the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions,” (Gantt & Slife 17). Psychologists John Mayer, Peter Salovey and David Caruso argue that some people have a greater emotional intelligence and a greater capacity than others to carry out more intelligent information when processing emotions. While on the other hand, psychologists Gerald Matthew, Moshe Zeidner, and Richard Roberts claimed that the concept of emotional intelligence, as it is defined now is flawed and has no reliable foundation in any of the models of human behavior such as biological, cognitive, coping, or personality.
Everyday humans have different situations they go through. Our actions, or solutions to the situations determines on our thought process and even our feelings. For example, you wake up on the wrong side of the bed and are just not having a good day. You are walking down the sidewalk on a very scolding day and you are hot and very irritable. you are holding an open lid ice water cup, and someone bumps into you and spills it on you. Your immediate emotion following that will most likely be anger, frustration, maybe even sadness. But what if you were having a good day earlier that day, and the same thing happens. You would not be as angry because your emotions built up throughout the day have not been as negative. That is an example of emotional intelligence.
In Daniel Goleman’s “Emotional Intelligence,” he dives into the science behind the brain and how emotions can affect a person’s decision making process. The human brain consists of two main parts: the neocortex, or the thinking brain, and the amygdala, the emotional brain. The neocortex is the part of the brain that is responsible for rational thoughts. “It contains the centers that put together and comprehend what the senses perceive” (Goleman 11). Contrasting the neocortex is the amygdala, which “acts as a storehouse of emotional memory; life without the amygdala is a life stripped of personal meanings” (Goleman 15). According to Goleman, one man, whose amygdala was surgically removed, became completely uninterested in people, preferring to sit in isolation with no human contact. “Without an amygdala he seemed to have lost all recognition of feeling, as well as any feeling about feelings” (Goleman 15). The amygdala has its own circuitry attaching it to the pre-frontal cortex, which is the center for the brain for working memory. If this circuitry was cut, a person’s decision making process would be greatly affected. However, if this connection was broken, a person’s score on an IQ test would not be affected at all. This is true because the emotional aspect of the brain, which is used in making decisions, would be affected but the rational thinking portion would not be affected. The amygdala
Emotional intelligence is the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. (Ledlow & Coppola,
Khalili, A. (2012). The role of emotional intelligence in the workplace: a literature review. International Journal of Management, 29(3), 355-370.
Emotional Intelligence 2.0 brings about the idea that the more someone aware of their own emotions and other peoples emotions they will have a significant increase in personal and professional success by applying strategies from the four core emotional intelligence skills: self-awareness, self-management, social awareness, and relationship management. The idea of emotional intelligence was first prospered in 1964 and since then other physiologists have added their insights and broken it down into four to five different categories, with a changing definition. Emotional intelligence (EQ) was recently defined as ones ability to recognize own emotions and other people’s emotions and applying this
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
I would definitely talk to the people that are running the contest and inform them of situation and the plagiarism that went on. I would then talk to the person that was doing the plagiarizing and let them know of my disapproval as well as let that person know that I had talked to the people running the contest and informed them of the situation. I think that a person with high emotional intelligence would have handled the situation as I did. A person with medium emotional intelligence would have probably done all of the same things but in more of a (“in your face”) confrontational way. A person with low emotional intelligence would have probably just confronted the person doing the plagiarizing in a violent and confrontational way.
Emotional Intelligence is this ability for yourself to recognize and understand emotions for yourself and those around you. This ability helps you manage your behavior and relationships to get a better perspective for others. We citizens all have emotions, we use it all the time. It affects how we manage behavior, navigate social skills, and makes personal decisions that achieve great positive results. Of course we need to dig into the bottom of how it works, this ability is made up of four core skills that are made up with two primary sources: personal competence and social competence. How these two work is simple, personal competence is basically made up for your self-awareness and self-management skills (self-awareness is your ability to
An increasing percent of the population begins to know the idea of emotional intelligence. This concept was firstly developed by two American university professors, John Mayer and Peter Salovey (1990) and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. Another psycologist named Daniel Goleman (1995) extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. In this essay, it will be argued that high emotional intelligence can influence work performance positively to a relatively high extent. Both benefits and limitations of a high level of EI in the workplace will be discussed and a conclusion will be drawn at the end of this essay.
In this report the importance of emotional intelligence and the different EI theories has been discussed. EI has become vital in our daily personal and professional life. In professional life it helps in the management of the conflicts and understanding the emotional level and the desires of the other person. At workplace the lack of emotional intelligence creates many issues. There should be proper education about the emotional intelligence. The Personal SWOT Analysis is way of judgment of individual character strengths, weaknesses, opportunities which can be gained and the threats which can face in future. This is the best way of judgment of one’s basic strengths so it can be used in best manner, weakness, so they can be overcome, exploration of opportunities and the management of the threats in best way.
Emotional intelligence has a large amount of number, which in common with social intelligence. Both of them are relevant with perception and understanding of other’s emotion, oneself and act cleverly way in interpersonal relationships. They are mood driver, a neurological and biological state of mind which are the significant key for human relationship, furthermore they are overlapping, interdependent and multidimensional. Additionally, found that most successful people seem to behave wiser in socially and emotionally, for instance, in the workplace and close relationships (Kang,Day, & Meara, 2005). However, each of them contains and focuses on different elements. According to
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).