Social intelligence is defined as the ability to understand how to behave with others and able to make well-connected relationships. According to Phipps (2007) mentions that social intelligence has branched into two components by Daniel Goleman’s research in 2007, and the two elements are social awareness and social facility. The first element is social awareness which is referred to what you sense about others thought and emotions, including empathy. The second element is the social facility which is referred to faci...
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... who is very concern on other’s needs and feelings. Lastly, relationships management, as known as social skill. It is an ability to use own emotion to influence other’s emotions. People need to recognize their own strengths, weaknesses, limitations and possess the ability to caring others attentively thus to become successful.
In conclusion, both social and emotional intelligence are important in the hospitality industry. The benefits of having highly skilled of social and emotional intelligence are clearly mentioned and by utilizing these keys of skills will help to enhance the ability in social and emotional intelligence skills, success in jobs and life, and build up good relationships. Although today’s world everyone relies on the technology, these inter and intra-personal skills are also necessary to the hospitality industry either individual and organization.
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