Six Sigma Deployment in commerce colleges
Higher Education Institutions are facing with rigorous competition for sustainability regarding low graduation rates, less attendance, and low employability in commerce field. Most studies in the field of higher education focused on students as customers and always interested to study the satisfaction or dissatisfaction with their output and the quality provided to them in the form of course designed by the institute itself. Quality experts believe that, ‘measuring customer satisfaction at an educational establishment might be regarded by educators as one of the greatest challenges of the quality movement’ (Clouter, 1994). For the effective management of any organization it needs several key positions
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Figure 3.1 General OrganizationStructure in Commerce Colleges
3.2 SENIOR EXECUTIVE:
The senior executives is called six sigma leaders and take initiative to provide direction and execution for organizationand alignment necessary for six sigma’s ultimate success. Senior executive who sponsors the overall Six Sigma initiative. In higher education institutions managing trustee and/ or chairman act as senior executive of the six sigma project.
Responsibilities:
• Give direction to the committee members
• Develop six sigma project team
• Selecting and deploying projects
• Maintain long term vision, speed, value, support, and involvement
• Ensure high level commitment, conduct project
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He is a head of the organization who is the leader of the project taking responsibility for promoting and directing the development of an organization. They take their company 's vision, missions, goals, and metrics and translate them into individual unit tasks. Additionally, Champions must remove any roadblocks to the success of the project.. He approves all Six Sigma projects, review progress on a regular basis and ensure that the improvements are sustained. It is a leadership role in conducting and implementing six sigma projects throughout the institution working with executive committee, MBBs, BBs and GBs. In higher education institutions, the Principal of the Institution act as Champion of Six Sigma projects.
Responsibilities:
• Form team of black belts and allot the projects
• Make sure for enough resources and facilities available for training and completing projects
• Guide the subordinates to focus and complete project successfully
• Ensure that six sigma technique and appropriate tools are being used in the project
• Review the progress of their project frequently and its sustainability
3.6 MASTER BLACK
Business improvement techniques such as Six Sigma, Lean Management, Theory of Constraints (TOC) and Continuous Process Improvement (CPI) are successful and accepted worldwide. Many successful firms, for instance Toyota uses production planning techniques to achieve world class quality output. AGI in this paper illustrates the before and after stages by implementing various business improvement techniques to achieve the desired output. Also, high end business such as, U.S Navy implements the integrated blend of TOC, Lean and Six Sigma approach- “AIR” to eliminate the problems arising from uncertainty and inefficiency. Furthermore adding speed and direction to their project. On the other hand, Youngman demonstrates the production planning using
There are many people that benefit from Lean Six Sigma which include mainly customers, suppliers, employees, and also stockholders. Lean Six Sigma is a way for businesses to improve, to reduce waste and to become more successful. In the future, more and more organizations will adopt or practice some of the Lean, Six Sigma, or both in order to stay competitive in today’s market. In some cases, blending both Lean and Six Sigma can be costly and difficult; however the end result can create an organization that focuses on quality, accuracy, and speed to meet the goal which is profitability.
Abstract—Lean is to eliminate or reduce waste or non – value adding activities and Six Sigma is to continuous quality improvement within the construction processes. This paper describes the combination of Lean methodology and Six Sigma approach as a quality initiative and waste elimination that may be applied to various construction industries. A quantitative study based approach will be adopted in order to identify and understand the attributes affecting the quality and causing waste within the construction processes. The data collected will be quantified using SPSS (Statistical Package for social science). Thereby providing necessary improvements and control measures. In this paper application of DMAIC (Define, Measure, Analyze, Improve and
A fundamental aspect of the implementation of the Six Sigma theory is the project manager. The existence of a project manager significantly increases the financial returns and project success of Six Sigma projects (Marzagão & Carvalho, 2016, p.1516). Thus, the project manager helps implement and enforce cost cutting measures, in addition ensuring the projects meet the organization’s goals. Marzagão and Carvalho also note that in addition to a strong understanding of Six Sigma, a project manager also needs important leadership qualities, specifically teambuilding and interpersonal skills (2016, p, 1516). Consequentially, Six Sigma influences the hiring process of an organization since the human resource department should seek out employees that possess these
In the increasingly complex world of health care, health care professionals make life-changing decisions for their patients and clients. The decisions can range from life to death and long care term for patients with mental disabilities. Not only do the decisions impact the patients or clients life but it also affects the patient’s family, caregivers and even the person making the decisions. Hence, healthcare professionals are advised to develop a moral reasoning and ethical decision-making process. The model used by most healthcare professionals is the six-step process developed by Purtilo and Doherty.
The leader is in complete control, taking charge of everything, and holding the key to success.
Six Sigma encompasses the methodology of problem solving, and focuses on optimization and cultural change. Six Sigma accomplishes this goal by utilizing an extensive set of statistical and mathematical tools and a well-defined methodology that produces significant results quickly. The adaptation of this methodology leads to fundamental cultural transformation within the organization (Raisinghani, 2005).
Dynamic leader with proven analytical and critical thinking skills. Expertise in morale and team building. Collaborative team player who develops strategic business relationships through effective coaching and communication. Astute business partner who delivers results to impact the bottom line.
The Six Sigma approach was designed by Motorola in 1986. The primary objective of the concept was to develop a tool for tallying the process defects and, as the result, improving business operations. The foundations of the approach are the customer needs, statistical analysis of data and facts, and timely execution. The method promises numerous benefits such as increasing performance and profitability of an organization, improving product or service quality and employee morale, decreasing costs, the growth of market share, the higher level of satisfying customer needs, etc. (Meredith & Shafer, 2013). The primary advantage
For my second project I chose a case study of an automotive manufacturing company. The featured article did a case study on the successful implementation of six sigma DMAIC process along with Beta correction. The authors of the article studied the baseline performance of the process of the automotive manufacturing company, in order to identify the potential causes of the process related problem. They collected various types of data on all the identified potential causes and different types of statistical analysis like regression analysis, hypothesis testing and Taguchi methods were performed in order to identify the main causes. They used Beta correction technique to monitor the process in the control phase. And the results were observed.
With the dilemma stated, the management question would be how do we increase customer satisfaction? Research questions, which are the objective of the research study, would include – what can management do to improve customer satisfaction, how is employee attitude and motivation connected to customer satisfaction, should we add employee incentives to reward increased customer service ratings, and should we modify hiring and training procedures?
how applying six sigma methodology can do to address these problems. According to the author the two most common causes of software project failures are customer requirement problems and estimating problems. He offers two case studies as examples of how six sigma can address these aspects of software implementation. The first case study discusses some of the ways six sigma can help with customer requirements, and the second case discusses the role of six sigma in schedule estimating.
Leaders are the individuals who help to create options and opportunities. They help in identifying the choices and solve the problems. They build commitment and coalitions. Leaders do this by inspiring others and working along with them to construct the shared vision of the possibilities and commitments of a better group, organization or community. They engage the followers in such a way that most of the followers become leaders in their own right. The variety of demands of an increasingly complex world very often require that leadership be shared by most of the members of an organization, in appropriate ways for different situations. A leader is the on...
During the twentieth century, organisations relied on the system of believes and values that made up the model for management. The old model, management by instruction (MBI) and management by objectives (MBO) no longer work effectively in today’s context. A new model which focuses towards better quality and customer satisfaction is needed, also known as the management by values (MBV). It is used as a tool to understand and applying knowledge per ideas advance by behavioural sciences.
At present, service industries are the major contributors in the economy of many nations. Various studies have been conducted on service quality in different service industries, however studies on service quality in higher education sector is relatively new as compared to other service industries especially in Indian context. Senthilkumar & Arulraj, (2010) proposed that among all service sectors, the education sector, particularly the higher education system, has direct bearing on society for society’s growth and socio-economic development. The study of service quality in higher education is essential to the institutions to provide information on the effectiveness of education plans and improvement programs (Cardona, 2012). The purpose of this paper is to provide a conceptual framework of service quality in higher education. Apart from the conceptual view, this paper also attempts to briefly describe the role of marketing in higher education.