Service quality of hospitality information system

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Recommended: A conceptual model of service quality and its implications for future research

Service quality of hospitality information system has emerged as an important function under discussion for the hospitality industry in IRAN which has been identified as one of the efficient structures for the organizational performance within the competitive marketplace regarding hospitality information system (lewis 1993) .The service quality of hospitality information system provide equivalent services ,establishing high service quality ,supplement customer satisfaction, and enlarge the organizational profitability of providers and market share (Hoffman &Bateson 1997). Most organizations within the hospitality industry in IRAN have research about the significance issues to evaluating service quality , customer satisfaction, and customer expectations regarding the service quality. According to Sudipta, &Adittya, (2005), service quality of hospitality information system has emerged as an issue of importance for the hospitality industry it has been identified as one of the most effective means by building a competitive position and improving organizational performance. However, customer satisfaction and customer expectations are two important factors in evaluating the service quality and make essential decisions concerning future supporting and investment. One of the most important development aspects in hospitality information system is the growing consideration toward service quality of hospitality information system by delivering useful informations and high quality service to the customers .The importance factors of hospitality information system are distributed into different subdivisions which provide useful informations to tourists and customers , not only online brochures and general informations about the p...

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...re and increase the organizational profits . Measuring customer perspective of the service quality of hospitality information system at the hotel industry within the Iranian society can being able the hotels as a key tool to provide and analyze customer feedback , policies and practices , employee commitment , education and training , organizational marketing . Met expectation model is one of the main models that hotels are using in Iran, to evaluate the terms of service quality with different perspectives among customers and the organization . The expectations and service delivery from two different perspectives can help the organization to identify the strengths and weaknesses in service quality and service delivery . In addition , this make organizations able to measure service and performance quality of hospitality information system in a broader area .

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