First, in order to enhance an employee’s performance, a manager should set a realistic and reasonable expectation on employee’s performance. (Better management by perception) A manager can start forming the expectation based on the employee’s job descriptions or performance measures in order to achieve fair, consistent and realistic goals on employee’s performance. Using these tools will help a manager to stay consciously unbiased towards the specific employee and to take out the emotions. For example, I used a resource that is called “success profile” to assess my current baristas’ performance and to establish the expectation for them. As the success profile contains example behaviours and expectations on each position, I found this is a very effective tool to use. It helped my team to u...
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...es to create the environment where our employees can be happy, motivated, appreciated and included. This is not created automatically. This is something that managers have to put effort in to creating the positive environment for our employee. The employees who are empowered can be more productive and a manager can achieve this through open communication, encouraging employee’s independence, clearly setting the expectation, encouraging failure and providing feedback. In addition, a manager should clearly understand the self-fulfilling prophecy process in order to bring the positive behaviour of the employees through setting up the clear and unbiased expectation, understanding the manager’s behaviour towards to employee created by the manager’s expectations, and providing feedback on employee’s progress will help the managers to enhance their employee’s performance.
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