... middle of paper ...
... not disclose this verdict, thus misattributing the findings of Crawford et al. altogether. Although the author’s suggestion that greater patient involvement leads to improvements in healthcare delivery is rational, it is not supported affectively.
In conclusion, the vital points of the article are made with unambiguity and are easy to follow. Copious relevant examples are used to elaborate on the issues at hand. Nevertheless, the resources used to support the examples are at times misinterpreted, or not described in enough detail. In addition, the potential inadequacies of the alternative methods of assessing patient satisfaction are not discussed. Despite its faults, the article under analysis effectively conveys the significance of assessing patient satisfaction in healthcare, the shortcomings of the satisfaction survey method, and the superior alternatives.
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