The Importance Of Managing A Shop

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Managing a shop is easy! Those are words I have never heard come out of any shop owners mouth. Yeah, we all know a lot of hard work, careful planning and money budgeting comes with owning a shop. Not only that, but how about the people one may put in charge, such as a manager. What to look for in a manager? I had the opportunity to interview my service manager, assistant service manager, and the director of operation at Rockrock Motor Sales, and asked them what traits do business owners look for in management personnel? Also, owning a shop is in the retail business, and in order to survive you must keep customers and know what it takes to manage a shop. During my interview with my assistant manager I asked him what’s your ideas on how he would …show more content…

His response was “Ouu that’s a tough one there’s a lot” (Christman), but he went onto say “ Proper workflow, scheduling, quality control and fair prices.” (Christman). Again, a killer answer to my question, but I feel his answer was very vague. I feel more should have been said about how someone would manage a shop and retain paying customers, such a vast impact on running a shop. My opinion on the question, I would manage my shop strict but also relaxed in a way, meaning I would enforce the rules of the shop, but in a friendly way, so that my employees would enjoy their work environment, and not feel stressed or overworked. I’d want my technicians to keep in mind that they are in work for a business, so they have to be professional, but I don’t want their work environment to be characterless. I want the technicians to be able to enjoy there job and feel comfortable to communicate their problems or concerns with management. To retain customers, I would have some type of reward to those customers who are loyal, such as give out a free oil change or state inspection or something along those lines. Also, I would promote our deals of the week or other promotions by sending emails to customers who have signed up and continued to have their car serviced by our business. All in all, there is nothing easy about running a shop and there are so many characters that come in affect, but it can be done! Getting advice from managers and people who are experienced in the field already can get someone thinking on how to manage a shop of their own. After asking my managers those two question it gave me ideas. I do plan on opening a shop of my own one day, and now having some better outside opinions on management traits, managing a shop and retaining customers I am just another step closer to achieving my

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