Essay on The 's Legacy Of Ellsworth Milton Statler

Essay on The 's Legacy Of Ellsworth Milton Statler

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Statler’s Legacy
Ellsworth Milton Statler sparked a revolution in the hospitality industry. From the time he was a small boy he always had the dream of working in hotels and eventually creating his own hotel. That journey from a small boy to the famous individual he became was not easy; however through his perseverance, commitment, and dedication to his own dreams he created a legacy through his accomplishments that still have an impact in the hospitality industry today.
The day Statler turned thirteen was the day he started creating his legacy. He went to the McLure, a hotel, in search of a job, and through several days of perseverance he was employed as a bellboy. A bellboy is the equivalent of a modern day room service employee. As time went on he became the best bellboy the McLure had ever seen and was promoted to head bellboy at the age of fifteen.
Once he became the head bellboy he was able to start making changes in the hotel. He carried a small notebook where he would write down areas of self-improvement and eventually ideas on how to improve the hotel and hotel management. One of those entries came one day when there was a dispute at the front desk between a patron and a clerk. The clerk had to settle the dispute and determined that the customer was wrong. Statler then wrote down in his notebook that “the customer is always right.” That little sentence helped him create his empire by making sure that guests are always satisfied and maintaining good customer service.
His improvements didn’t stop there, however. He took charge of the book keeping and suggested better rates for the rooms to increase profitability. Then he suggested improving the hotels food for the guests and creating a managers table where guest...


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... mail chute so letters written didn’t have to be carried to the lobby to be mailed. He even wanted all the hallways to be carpeted to deaden the sound of footsteps. Everything he thought of was there to reduce costs and increase guest comfort.
Over time he made additional improvements to his growing line of successful hotels. His passion to make his hotels perfect led him to become the owner of one of the most successful hotel chains in America. He left behind an excellent example of how to think outside the box to make guests comfortable and an example to follow for future hospitality related endeavors. Without him restaurants and hotels would not be as innovative and courteous to guests. Through his perseverance, commitment, and dedication to his own dreams he created a legacy through his accomplishments that still have an impact in the hospitality industry today.

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