Ellsworth Milton Statler sparked a revolution in the hospitality industry. From the time he was a small boy he always had the dream of working in hotels and eventually creating his own hotel. That journey from a small boy to the famous individual he became was not easy; however through his perseverance, commitment, and dedication to his own dreams he created a legacy through his accomplishments that still have an impact in the hospitality industry today.
The day Statler turned thirteen was the day he started creating his legacy. He went to the McLure, a hotel, in search of a job, and through several days of perseverance he was employed as a bellboy. A bellboy is the equivalent of a modern day room service employee. As time went on he became the best bellboy the McLure had ever seen and was promoted to head bellboy at the age of fifteen.
Once he became the head bellboy he was able to start making changes in the hotel. He carried a small notebook where he would write down areas of self-improvement and eventually ideas on how to improve the hotel and hotel management. One of those entries came one day when there was a dispute at the front desk between a patron and a clerk. The clerk had to settle the dispute and determined that the customer was wrong. Statler then wrote down in his notebook that “the customer is always right.” That little sentence helped him create his empire by making sure that guests are always satisfied and maintaining good customer service.
His improvements didn’t stop there, however. He took charge of the book keeping and suggested better rates for the rooms to increase profitability. Then he suggested improving the hotels food for the guests and creating a managers table where guest...
... middle of paper ...
... mail chute so letters written didn’t have to be carried to the lobby to be mailed. He even wanted all the hallways to be carpeted to deaden the sound of footsteps. Everything he thought of was there to reduce costs and increase guest comfort.
Over time he made additional improvements to his growing line of successful hotels. His passion to make his hotels perfect led him to become the owner of one of the most successful hotel chains in America. He left behind an excellent example of how to think outside the box to make guests comfortable and an example to follow for future hospitality related endeavors. Without him restaurants and hotels would not be as innovative and courteous to guests. Through his perseverance, commitment, and dedication to his own dreams he created a legacy through his accomplishments that still have an impact in the hospitality industry today.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- John Milton was born in London in 1608 (Merriman). His grandfather was a Roman Catholic who had disowned Milton's father when he turned Protestant (Merriman). The boy was sent to St. Paul's school, and he learned Latin, Greek, and Hebrew, and began to try to write poetry (Merriman). In 1625 he enrolled at Christ's College, Cambridge, clashed with his tutor the following year and was suspended, returned and was given another tutor, and graduated on schedule (Merriman). The University in those days still undertook to teach largely by repeat memorization, and Milton thought his training there of little value (Merriman).... [tags: John Milton, Biography, Writer]
1357 words (3.9 pages)
- Before the introduction of Keynesian economics and Milton Friedman’s Monetarism theory, there was classical economics. These economists believed in self-adjusting market mechanisms, however with that the market needs perfect competition. Wages and prices in the market must be flexible. These economists believe that supply and demand pulls would always help the economy reach full employment. Full employment could be achieved by the market forces and with that changes the level of employment resulting in a fixed income and aggregate output.... [tags: Milton Friedman]
2621 words (7.5 pages)
- “A society that puts equality before freedom will get neither. A society that puts freedom before equality will get a high degree of both.” (Milton Friedman). One of the most significant economists in the world is considered to be Milton Friedman. Milton Friedman, born on July 31, 1912, in New York, to a working-class family of Jewish Hungarian immigrants, was educated at Rutgers University and at the University of Chicago. Friedman is mostly known for his support for free markets, advocacy of capitalism, and as one of the most influential American economists of the twentieth century.... [tags: Milton Friedman, economy, ]
1687 words (4.8 pages)
- Adam in "Paradise Lost": Fate's Ruler - and Subject A central problem in John Milton's "Paradise Lost" in the theological issue of free will versus fate, a traditionally much-debated question. Free will is the condition of having control or direction over fate or destiny; the individual shapes his life and future through his actions. The opposing view, complete lack of free will (made famous by John Calvin), is predestination, which expresses the idea that our futures have been foreseen long before our existences, so our actions are preordained, and our paths chosen for us.... [tags: John Milton]
1602 words (4.6 pages)
- Use of Literary Techniques in Milton's Sonnet At the prime of his life, Milton was struck with blindness. As a result of this tragedy, Milton created a sonnet about his blindness. He questioned the meaning of this tragedy, of the future, and God for his blindness within the sonnet. Within Milton's sonnet about his blindness: figurative language, personification, his intent and prosody are adopted to convey his questions and heart felt acceptance of his blindness. Milton uses figurative language to express his grievances and discontent.... [tags: Milton Sonnet]
721 words (2.1 pages)
- John Milton's Life and Writing John Milton did not just write poetry. He put his life, his thoughts, into words. Milton began his life in Cheapside, England, because his father’s wealthy family was Roman Catholic and John Milton Sr., Milton’s father, decided to become Protestant, therefore he was disinherited (Muir). However, the Milton family did not remain poor, John Milton Sr. was able to establish a wealthy family once more. He became a scrivener, which is a law writer, and was also a music composer on the side (Liukkonen).... [tags: John Milton biographies Essays]
1699 words (4.9 pages)
- Analysis of Coe's The Winshaw Legacy For a student trustful of today's scientific prowess, the realization that science cannot prove anything came as a surprise to me in high school science class last year. Indeed, a skepticist would say that finding real truth is never possible given the chaotic nature of our world. Such a worldview is among the several interconnected themes in Jonathan Coe's The Winshaw Legacy. Coe uses the paradox as his primary vehicle of argumentation. The paradox is a statement or argument that seems to be prima facie self-contradictory.... [tags: Winshaw Legacy Essays]
1525 words (4.4 pages)
- Milton’s Paradise Lost has been praised as being the greatest English epic of all time, most stunningly in its author's depiction of the parents of humanity, Adam and Eve. How Milton chose to portray the original mother and father has been a focus of much criticism with contemporary readers. One of the main subjects of these comments is in reference to Eve, who, according to many, is a trivial character that is most definitely inferior to her mate. Nonetheless, many do not recognize that, after the fateful Fall, she becomes a much more evolved character.... [tags: Milton’s Paradise Lost]
4358 words (12.5 pages)
- Milton's Passage Works Cited Missing In this passage Milton surveys the battlefield after the inconclusive first day of fighting between the rebellious third of the angels and the equally-sized contingent God has sent to face them. The purpose is to portray the disarray and destruction caused by the battle, especially on the side of the fallen, and to contrast that chaos and baseness with the dignity and honor of the champions who defeat them. Little has been accomplished by the fighting, except to demonstrate the difference between the warriors on the two sides.... [tags: Milton History Essays]
1814 words (5.2 pages)
- After graduating from high school many graduated seniors face the difficult challenge of applying to a university or community college to attend to in the fall. With applying to college, students compare their likes and dislikes with each school, determine which school environment suits them best, and where can they receive the best possible education for their potential major. Searching for a school to attend is an important part of a student’s life and applying to one should be performed very carefully.... [tags: Education Legacy Admission College Higher]
1310 words (3.7 pages)