Health care organizations are always looking for ways to reduce cost, increase patient satisfaction, manage their operations effectively and especially improve the quality of their services due to fact that the health care environment continues to change dramatically. There are various understandings on what quality is. Kairong (2010) states that it can be refer to the process in which inspections are conducted to detect defects, the process in which products are produced to meet customer requirements, or it can be defined as customer satisfaction. No matter how quality is defined, Manghani (2011) argues that it “should remain the hallmark of a company products and services” (p.34) and it should not only relate to the product and services but also the way in which employees carry out their job and work processes. To ensure quality in products and services, many health organizations have implemented some form of quality management system in their companies. Through quality management, Manghani (2011) state companies develop and implement quality policies and objectives to deal with quality issues. Manghani (2011) state that two aspect of quality management is quality control and quality assurance. The goal of both quality control and assurance is ensuring quality requirements are met. In regards to quality control, Manghani (2011) states that observation techniques and activities are used to ensure quality requirement are fulfilled ;whereas quality assurance provide confidence and use planned ,systemic activities to fulfill quality requirements. Manghani (2011) state it is extremely important that management play an active role in establishing quality management systems and monitoring the quality of company’s products or services...
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... issues. Individuals in administrative roles need to continuously find ways to improve work processes, procedures, and teamwork among their employees to ensure high quality in their companies’ products and services.
Works Cited
Bauer. T & Erdrogen .B (2009). Organizational behavior. Nyjack, N.J: Flat World Knowledge Inc.
Kairong, L. (2010). Aspects of Quality Tools on Total Quality Management. Modern Applied Science, 4(9), 66-74. Retrieved from EBSCOhost
McConnell, C, R. (2006). Umiker management skills for the new health care supervisor (4th ed.). Sudbury, MA: Jones and Bartlett Publishers
Manghani, K. (2011). Quality assurance: Importance of systems and standard operating procedures. Perspectives In Clinical Research, 2(1), 34-37. doi:10.4103/2229-3485.76288
Yin,G. (2010).BPR application. Modern Applied Science, 4(4), 96-101. Retrieved from EBSCOhost
McConnell, C, R. (2006). Umiker management skills for the new health care supervisor (4th ed.). Sudbury, MA: Jones and Bartlett Publishers
It is no secret that risk is prevalent in the healthcare industry. Healthcare organizations carry a large amount of risk just in their daily operations. Healthcare organizations not only have to worry about risks to their patients, but their staff, financial stability, or even a natural disaster. A healthc organization must have a risk management department with trained and qualified individuals that know how to handle various issues within the organization. At Janssen, they have a lot of risk when it comes to their product. They have compliance laws that must be meticulously followed to prevent severe punishments such as multi-million dollar lawsuits or imprisonment from criminal convictions. They must promote their products lawfully and keep them regulated by the FDA and keep medical decision making free from improper industry influence. To go along side with risk management, quality management also plays a vital role within a healthcare organization. Quality management oversees the quality of the services the organization provides as well as the products it may sell. With pharmaceuticals, the quality must be consistent and how Janssen maintains this quality must be overseen. Quality control is an important factor for them. Controlling all of the various elements within their production and also the satisfaction of their consumers plays a vital role for continual success.
The purpose of this paper is to identify a quality safety issue. I will summarize the impact that this issue has on health care delivery. In addition, I will identify quality improvement strategies. Finally, I will share a plan to effectively implement this quality improvement strategy.
Implications of what quality can stand for include the company reputation, product liability, and global implications (Nguyen, 2015). In the case of understaffing, product or service liability is the culprit when discussing a quality implication. It is imperative for an operations manager to deliver healthy, safe, and quality service and products to their customer (Nguyen, 2015). Nurses are being pulled away from their duties to fulfill the demands of another position that is lacking in the support system of patient care (Kalisch, 2006). While fulfilling other jobs rather than their own, nurses are losing valuable time with their patients resulting in ineffective nursing practices, charting, and a lack of team work as there is barely time to finish their duties (Kalisch, 2006). To acceptably perform to the standards set by the firm, the total quality management that emphasizes the quality of the entire organization, from the supplier to the customer, needs to be committed to and met in every prospect of the job (Nguyen,
“The team is faced with creating cohesion and unity, differentiating roles, identifying expectations for members, and enhancing commitment. Providing supportive feedback and fostering commitment to a vision are needed from the team leaders (Developing Management Skills).” ... ... middle of paper ... ...
Healthcare around the world is constantly changing and improvement in quality of care is pursued. Quality assurance is vital to healthcare. According to the American Society for Quality [ASQ], quality assurance is “the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled” (n.d). In other words, once an issue in a system is identified, quality assurance involves the implementation of activities to fix the issue and meet the required standards. The short video “Quality improvement and healthcare reform: Patient experience with David Feinberg” depicts the journey of a UCLA hospital in identifying issues in its health
Quality improvement initiatives are effective only when the organizational structure and culture are aligned with a similar vision for the provision of quality care delivery and a commitment to continuous improvement. Organizations must take an active approach to measure, assess, and improve processes creating an environment supporting quality improvement initiatives (Spath, 2014). The creation of this type of environment should be evident from the top tier of leadership to the front-line employees, creating a culture supporting the delivery and sustainability of quality care. The following paragraphs will identify and discuss the authority structure of the quality improvement plan including the roles and responsibilities of the members involved in the plan implementation. Additional discussion will include the roles of communication, education, and evaluation of the quality improvement plan. Finally, identification and discussion of the impact external entities have on the project and the strategies needed to overcome potential challenges to the project implementation.
The Quality Plan (QP) proposed incorporates the philosophy of quality derived from many quality disciplines including Total Quality Management (TQM), ISO-9000, and Six Sigma, among others. The QP is comprised of three high level processes: Quality Planning, Quality Assurance, and Quality Control. As with other aspects of our proposal, the approach inherent in these three processes is highly proactive. The QP focuses on prevention rather than inspection because we recognize that it is more costly to fix rather than to prevent errors.
Continuous quality improvement is engrained in the culture of all successful healthcare organizations. As future healthcare administrators, it is imperative that we create an atmosphere that ensures quality is delivered to the patient though the care provided under an organization management. While there are many measures that help define quality in healthcare organization, ongoing consistency, reliability, and most importantly accountability are characteristics of an administration that has created a culture of excellence for their patience and staff alike (Joshi, Ransom, Nash, & Ransom, 2014).
Quality care, safe practices and principles, and accountability constitute the foundation of any health care organization (Huber, 2014). Addressing patient safety issues and improving health care quality may include reorganizing operations to improve efficiency, coordinating care with interdisciplinary team members, and using information technologies (Wang, Cha, Sebek, McCullough, Parsons, Singer, & Shih, 2014). In this paper, I will review my organization’s quality program goals, objectives, and management structure, how quality improvement (QI) projects are selected, managed, and monitored, and how nursing staff are trained and supported in
Integral to a successful quality improvement is the integration of all the organization’s processes and procedures with its quality improvement efforts, identification and prioritization of potential areas for improvement using its patient population, practice operations or even established quality improvement measures as guide, data gathering and analysis to help understand how the its system works, set measurable goals, and monitor the effectiveness of change as well as communicating results. And because quality improvement is an on-going process, the organization must commit itself to ongoing evaluation and this is where accreditation might be used as a tool. Central to accreditation is a systematic quality improvement
To achieve the goal of health care safety by providing quality services throughout their leadership role. Quality management provides a specific framework to consider the successful implementation of the risk management and improve the programs where participation is needed to share experiences. The governing body demonstrates that commitment of all stakeholders to sufficient management resources for effective mitigation. Quality of system increases patient satisfaction and will help people and employees to achieve the target goals. When an organization plans to increase needs and considers the improvement of quality, it will perceive the needs of patients.
Good leadership, fostering a culture of change and safety, team work are essential in implementing quality improvement and risk management in the organization. Leaders and the governing body must demonstrate commitment to the processes and define their expectations for all stakeholders. Leadership team should make sure that the team’s attention is focused on the core business of the organization, which is to provide care and treat patients in a safe and high quality clinical environment. There are different tools that can be used for quality improvement that also applies to analyzing risk issues. These are measurement of quality, benchmarking, RCA, FMECA, and so
The problems of healthcare that impact quality such as medical errors, health insurance, shortage of healthcare personnel are issues that contribute to a lack of trust in health care systems. Rendering quality care should be appropriate to the need and specific actions taken in accordance to the individual need. Meltzer & Chung (2014), suggest that although quality improvement may sometimes reduce costs, the financial resources, time, and effort available for quality improvement are limited-whether within a single hospital, a payer network, a state, or a
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.