Role of Leadership in Managing Quality Initiatives

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In any organization, leadership plays a crucial role in its success especially when considering quality management. This is very critical with nowadays emerging challenges whether economical difficulties, increased competitiveness, or others. Interestingly, higher quality of products and services is a main determinant in the survival of many businesses especially within the healthcare sector. That explains the growing interest among leaders and administrators in paying a closer attention to quality management; some even use the general leadership to directly manage quality initiatives.
Development of a Model of Situational Leadership in Residential Care for Older People
This study clearly shows the effect of adopting situational leadership on the quality of service inside residential care centers. As commonly seen, residential centers for older people are public places for a private life of a group of elders. The process contains many restrictions on residents’ activities and puts much tension on the staff; that includes both high responsibility and sensitivity in their jobs. In this study, a special model of situational leadership was constructed mainly to help leaders effectively impact their followers. The process of construction included evidence reviewing, identifying key concepts, linking different concepts, and constructing the model.
The main target is to develop a cultural change among employees and residents in order to transform an institution governed by restrictions to a vibrant community composed of older residents and the people who care for them. The key concepts are: shared vision, competence, commitment, and the situation. Simply, the main idea is to empower both employees and residents with the ability of dec...

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...nd further links it to the outside world. In brief, complexity theory focuses on the core leaders who are the front line workers. Interestingly, they are the ones who hold on the core information and they are the ones who directly apply quality initiatives. It is also empirical for successful leadership to be ready for emerging changes by adopting multiple theories and utilizing the appropriate ones when needed.

Works Cited

Lynch, B. M., McCormack, B., & McCance, T. (2001). Development of a model of situational leadership in residential care for older people. Journal of Nursing Management, 19(8), 1058-1069.
McAlearny, A. S. (2008). Using leadership development programs to improve quality and efficiency in healthcare. Journal of Healthcare Management, 53(5), 319-331.
Weberg, D. (2012). Complexity leadership: A healthcare imperative. Nursing Forum, 47(4), 268-277.

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