The Role of Human Resources
- Length: 4085 words (11.7 double-spaced pages)
- Rating: Excellent
"Works Cited Missing"
Task 1 – An outline of the Human resource functions
Task 2 - Workforce planning
Task 3 - Key recruitment documents
Task 4 – The importance of training & development
Task 5 - Performance management
Task 6 – An overview of the HR function at Tesco
Task 7 – In depth investigation of Performance Management
Task 8 – Interpreting Labour Market information
Task 9 – analyse the key recruitment documents
Task 10 – Labour Market information and the business
Task 11 – the relationship between training & performance
Task 12 – HRM & Competitiveness
Task 13 – conflicts within HRM
Task 1 – an outline of the Human resource functions
The main purpose of the human resources function is to recruit,
select, train and develop staff.
This means finding the right people, training and developing them so
they achieve their maximum potential and creating systems that achieve
high levels of morale and motivation. HR departments also often have
the following responsibilities:
This department is a major area of HRM. This involves anticipating in
advance requirements of the organisation both in terms of employees
required and the appropriate skill mix.
This will help the firm to predict likely changes in employment
required, recognise future trends, in training and employ new human
resources to meet these trends.
Recruitment and selection
Recruitment and selection is about appointing the best person to do
Working conditions such as the temperature, amount of light, toilet
facilities could also affect an employee’s motivation.
Induction training & career development
Induction training is given to a new job holder. This could include:
history of the business, tour of the premises, introduction to other
employees, health and safety procedures including fire evacuation,
being shown how to use machinery.
Induction training helps new
employees to settle and become effective quickly.
Appraisal is the process of assessing the effectiveness of a process
or an employee.
Consultation: asking for the views of those who will be affected by a
decision. These views should then be taken into account by the
executive responsible for taking the decision.
Promotion and transfers
Promotion is when someone as being appointed to a more responsible and
respectable job. Transfers is when someone as been transfer to a
different department or to a different place for work.
Termination of employment
This is a better way of saying that an employee has been ‘fired’ from
Disciplinary and grievance procedures
Disciplinary procedure is the formal process by which employees can be
taken to task for failure to meet their employment contract. If the
employee does not change his or her attitude or behaviour, it will
lead to verbal then written threats of dismissal. A grievance
procedure is the method that an employee can make a serious complaint
his/her treatment at work.
Pay, rewards & fringe benefits
Any benefit received by employees in addition to their wages or
salary. Common fringe benefits are a company pension scheme, a company
car and discounts when buying the firm\'s products.
This is where an employee will negotiate their salary with their
manager. Because the employee fells that it is time for a wage
Heath and safety issues
Imposes on employers the duty to ensure, the health, safety and
welfare at work of all staff. Firms must provide all necessary safety
equipment and clothing free of charge. Employers must provide a safe
working environment. Finally, all firms with five or more employees
must have a written safety policy on display.
Employment legislation is were employees need to follow certain rules
and conditions in order to work for the organisation.
The importance of human resources department to the business.
Human resource department has the responsibility of using and
developing staff within the business. This is done by improving and
developing different areas in the organisation.
When recruiting or when dismissing someone, this department is
When recruiting someone for the job, they make sure that they are
getting the best possible person for the job. In addition, this
department is responsible for training new employees and to make sure
that they know what to do. This department also deals with wages,
reward promotions etc. This department is one of the most important
This will affect the company because it they have got good employees
the will give better customer service. This means that the companies’
market share, profits and sales will increase.
Task 2 – workforce planning
Workforce planning is a important area of work in HRM. The process of
anticipating in advance the human resource requirements of the
organisation, both in terms of the number of individuals required, and
the appropriate skill mix. This will help the company to foresee
change in employment requirements, identify future trends in training
and to carry out new human resources policies in order to meet these
(Some of this information has been extract from a book).
A company might use external labour market information when producing
its workforce plan. External recruitment is constrained by many
factors outside the company’s control.
This is a list of external factors:
• Skills of local people
• Age profile of population
• No. Of males/ females available
• Travel to work distance and transport facilities
• Competition HR packages
• Local rates to pay
• Surrounding education provision
Skills of local people – local people may not have the right skills
requested to do the job. This will help the business because they will
know what type of skills local people have. Also it will cost the
business a lot of money, training people. Also it will help because
they will know what type of training is needed for local people.
Age profile of population – the might be more young people in the
population. This means that there are not a lot of workers. This will
help the business because they will know what is the age profile of
the population. This will affect the recruitment because it will be
difficult to find people to work.
No. Of males/ females available – if there are a lot of people with
children, they can have a full time job. They need hours that suit
them e.g. 10-12.This will help the business because they will know how
may parents cant work.
Travel to work distance and transport facilities – people might not be
prepared to travel long distances on public facilities to get to work.
This will help the business because they will know what distance are
people prepared to travel to go to work.
Competition HR packages – competitors might offer better HR packages.
This will help the business because they will know which competitor
offers the best and cheapest HR packages. If the business doesn’t
offer better HR packages, they will not have a lot of people applying
for the job.
Local rates to pay – in a specific area the rates might be high. This
means that some companies are not prepared to pay. This will help the
business because they will know how much they need to pay for local
Surrounding education provision – how many schools or colleges are
provided in a specific area. This will help the business because they
will know what type of education provision there is in a specific
Task 3 – key recruitments documents
The job description describes what the job is. The job description is
a written description of what the job consists of. It includes the
formal title of the job and the main purpose of the job. It also
includes details of who the job holder is responsible to and whether
they are responsible for managing other staff. It may include some
performance targets. The purpose is to let people know what is
expected in the job.
The person specification describes the ideal person. It will list the
qualifications, experience, skills and personal qualities of the ideal
candidate. The purpose is to tell people what characteristics are
needed for this particular job, so people can apply for the job if
they are the ideal person.
The advert should describe the job and skills required. It will often
indicate what the pay is, and what training and other benefits are
offered. And it must explain how the person should apply for the job.
The locations include local and national press, job centres, trade
journals and employment agencies. The job advertisement gets people to
apply. The purpose of a job advert is to get as many suitable people
as possible to apply for the job. The firm should decide what it
should contain, where it will be put and for how long.
The written application enables the firm to decide which candidates
meet the person specification, and which don’t. An application form is
designed by the firm and completed by the applicant. It gives the firm
the information that it wants, and nothing else. The purpose is that
it will help the firm make a shortlist.
CV and letter of application
A curriculum vita (CV) is a summary of a person’s personal details,
skills, qualifications and interests. It is written in a standard
format to give the firm the basic facts.
In a letter of application the candidates write about themselves, it
gives the firm an idea of the applicant’s personality as well as their
written communication skills. The purpose of a CV and a letter of
application is that an employer can build up a clear picture of the
applicant’s suitable for the job.
Interview appraisal form
This is a form, which the interviewer will fill in after the
This interview might be conducted through a questionnaire or on a
one-to-one discussion between the interviewee and interviewer. The
interviewer will ask a set of questions and will record the
interviewee performance objectively.
Legal / Ethical factors must be considered when carrying out
Sex Discrimination Act 1975
This Act makes it illegal for anyone to be discrimination against on
grounds of gender either directly or indirectly. In employment this
applies to recruitment and selection for jobs and promotion, training,
the way you are treated in a job, dismissal and redundancy.
Direct discrimination is where one gender is excluded e.g. only men
need to apply.
Indirect discrimination is where a condition would make it more
difficult for one sex to complete.
Race Relations Act 1976
Discrimination on the grounds of colour, race, nationality or ethnic
or national origin is unlawful. There are certain special
circumstances under which it can be justified, e.g. restaurants for
authenticity, but these are relatively rare. If discrimination
against, individuals can take their case to an employment tribunal.
Disability Discrimination Act 1995
(Applies to businesses with over 15 employee)
This Act is concerned with discrimination against people with
disabilities in employment. The disability may be physical, sensory or
mental but must be relatively long-term (more than 12 months).
Employers must not treat a disabled person less favourably than
able-bodied person whether in recruitment, training promotion or
dismissal unless it can be justified. Employers must also reasonable
adjustments to the workplace to enable a disabled to do the job.
Disable d persons who suffer discrimination can complain to an
Equal Pay Act 1970
This act says that an employee must be paid the same as another
employee doing the same job. The act intendeds to give men and woman
equal pay. Men and woman often do different jobs, so exact comparisons
Selection techniques must also be considered when recruiting.
Short listed candidates are invited for interview. Only one person
sometimes does interviews, but for more senior job’s it’s usual to
have a panel interview, where two or more people interview the
candidate. Interviewers should ask the same questions to all
candidates so that the process is fair. They should not ask questions
that are irrelevant to the job or unfairly discriminate.
Interviews can help a firm assess how confidant a candidate is, what
the candidate’s social and verbal skills are like, and whether they’ll
be compatible with the firm’s other workers. They also can use other
selection techniques such as application form, curriculum vitae,
references, aptitude tests, psychometric tests, group exercises and
A curriculum vita (CV), which the applicant creates, will contain
similar information and may be preferable for more senior positions
when an application form may not hold sufficient detail. Curriculum
vitae will include applicant\'s qualifications, experience and
interests. This information will provide sufficient detail to enable a
recruiter to build a picture of the applicant\'s suitability, to
provide references that can be taken up, and to give starting points
for discussion at interview.
Interviewers should ask the same questions to all candidates so that
the process is fair. They should not ask questions that are irrelevant
to the job or unfairly discriminate. They need to make a decision on
fact rather on personal interviews.
Good practice in recruitment
When an interviewer is carrying out an interview, in addition to
following employment legislation during interviews, the interviewer
needs to be:
• The interviewer must give a candidate a chance to speck
and expand on their answer
• The interviewer need to listen carefully
• The interviewer must not make any assumptions about the
• The interviewer must judge on fact not on opinion
Task – 4 the importance of training & development
Training should start on the very first day. Training is the main way
that a firm invests in its workers. A well- trained workforce will
usually be more productive because they’re better at their job. They
might also be better motivated because they enjoy feeling that they’re
good at what they’re doing.
A trained workforce is essential if a business is to remain
competitive in a world where customers demand higher standards of
goods and services.
Staff training is essential if people are to continue to be efficient
members of an organisation.
The main benefits for the business of successfully training and
developing employees will be:
• Help employees achieve maximum efficiency in their current
jobs, this means they will produce more products in less time and the
companies profits and sales will increase.
• Employees can be motivated to greater effort and quality
in their work if they are given good quality training. This will also
increase profits and sales.
• Help the organisation meet its targets for developing and
keeping people with the right skills to meet future needs.
The problems for a firm if training and developing are not undertaken
• The staff will not meet targets because they will not know
how to work the machinery. Also they do not know what to do and when
to do it. This means that the business sales and profits will
• The staff will feel de-motivated and will not feel part of
the company. This will also decrease sales and profits because
employees don’t know what to do.
• If there is no training and development within the firm,
the staff will feel less confident in their job.
Task 5 – performance management
The purpose of performance management is to manage the performance of
employees. The term performance management came into use in the 1980s.
It refers to the practice of setting targets, measuring performance
against these and suggesting courses of action.
These are the four main motivation theories.
Maslow’s hierarchy of needs
Maslow’s hierarchy of needs
Maslow believed that all people are motivated by the same things. The
three lower needs at the bottom of the pyramid have to be achieved
before the two higher needs can be met.
Self – actualization, people want to feel they are achieving
something. Managers should help staff set and reach their own personal
Self – esteem, people want to feel valued by others. Managers should
praise and encourage, and give financial rewards for good performance.
Love and belonging, people enjoy the company of others. Managers
should encourage team work and social contact.
Safety, people want to feel safe and secure from harm. Managers should
give their workers job security.
Physical survival, people need food, water, shelter, clothing and
warmth. These should be met by a basic wage.
Mcgregor’s theory X and theory Y
McGregor believed that there are two types of manager. They motivate
workers in different ways. Theory X managers believe, workers are only
motivated by money. Workers are lazy, dislike work and lack ambition.
Workers need to be controlled and coerced by managers.
Theory Y managers believe, workers are motivated by many needs.
Workers can take pride and responsibility in doing a good job.
Management should trust workers and help them do their best.
Herzberg’s two factor theory
Herberg’s theories, produced in the 1950s, concern job design and
From numerous interviews with accountants and engineers he concluded
that two sets of factors are important.
Hygiene factors, which include reasonable pay, satisfactory conditions
of work and benefits packages such as sick pay, pension’s schemes.
Without these people are dissatisfied, but they alone do not lead to
job satisfaction or provide motivation.
Motivators, which include responsibility, challenge, self –
improvement, these provide job satisfaction and motivate people.
Taylor’s Scientific Management
Taylor’s was an American engineer who studied production methods in
the steel industry. He was interested in job design and his theory
suggested a production – line approach.
Taylor’s believed that complex jobs would be most efficiently
performed if they were broken down into separate operations so that
very little could go wrong. Each operation would be performed by a
separate employee. The whole job could then be completed in a series
of stages by a number of employees working together.
Task 6 - an overview of the HR function at Tesco.
Describe how the business uses workforce planning
Tesco’s workforce planning is carried out from the head office.
Describe the businesses recruitment and selection programme
Tesco is a big company and recruits a lot of people during the year.
Tesco’s aim is to ensure that they attract and offer employment, to
either internal or external applicants who are most suitable for the
current and future needs of the business.
When at Tesco’s there are some new opportunities for internal staff,
Tesco’s will advertise the new job in store. If no one wants the job
then they will advertise out side the store. They will advertise the
job by using the Internet, newspapers and job centres. If anyone is
interested then they apply and if Tesco’s think they are suitable for
the job, they will go for an interview. When candidates go to Tesco’s
for an interview the interviewer will ask the candidate a set of
questions. This questioner will include questions such has, ‘ give me
an example of how you solved a difficult problem’ or ‘ what do you
think makes you a good communicator.
Describe the business training and development programme
At Tesco’s there are a lot of different types of training, this is
because there are different departments such has checkouts, home
shopping fish counter etc. at Tesco’s they use different types of
training such has on going, training framework, care skills, health &
safety, legal, food safety and multi- skill. By training all its
members staff Tesco’s will develop a good team, which will increase
Tesco’s sales and profit.
Describe the businesses system of performance management
Tesco’s monitor the performance of its employees by giving them a
review plan once a year. Depending on what area of the store, staff
have got targets to meet. For example when a member of staff from the
checkouts gets their review plan, it will show it they have meet their
target which is to scan a certain amount of products every hour. This
is called scan rate operate targets. An other example is when a member
of staff on the shop floor gets their review plan it will show how
many cages they have done. Staff need to bring out 5 cages in one
hour in order to meet their targets. This is called cage targets.
Staff’s performance is an on-going process at Tesco’s.
Task 7 – in depth investigation of Performance Management
At Tesco’s the appraisal system is carried out every 12 months. An
appraisal system is an opportunity to discuss with members of staff
what’s going well, what can be improved, how they would like to
develop and any reasonable suggestion from any member of staff. At
Tesco’s these meeting are done between the manager and Tesco’s
employee. These meeting are also confidential.
Productivity is measure at Tesco’s by using the appraisal system. This
form show if members of the staff have meet targets, if there are
doing the job properly. For example when a member of staff from the
checkouts gets their review plan, it will show it they have meet their
target which is to scan a certain amount of products every hour. This
is called scan rate operate targets. An another example is when a
members of staff on the shop floor gets their review plan it will show
how many cages they have done. Also it will show how much products
they have sold in the past year and other relevant information about
Performance management at Tesco’s use this data to make sure that
targets are meets, and that the company is doing well. Also if
something goes wrong or targets are not met, then Tesco’s can suggest
courses of action in order to improve the company.
The pay and reward system at Tesco’s is done every year. For the best
member or members of staff that have contribute to the company in a
very big way, Tesco’s will give certificates of recognition, praise
and value awards. Tesco’s doesn’t pay all its staff the same amount of
money, this is because they have got different department with have
got more responsibilities the other departments. For example checkout
staff gets more money then people that work in the home shopping
department. Another example is staff that work in the pharmacy
department get more money then staff that work in the fish department.
Staff at Tesco’s is paid per hour and they get paid every month.
Managers have got a fixed salary, which they also get paid a part
At Tesco’s they use motivation theories in order to motivate staff.
They use the Maslow theory. This is done by helping staff set and
reach their own personal targets, by encouraging and praising staff,
and giving them rewards for good performance. They use Mcgregor’s
theory X and theory Y. Tesco’s pay its employees in order to work and
be motivated, staff is controlled and coerced by managers. Also
Tesco’s Management trust workers and help them do their best. Tesco’s
uses Herzberg’s two factor theory. Tesco’s treat all its employees in
the best possible way they can. They do this by giving then a
reasonable pay, satisfactory conditions of work and benefits packages
such as sick pay, pension’s schemes. Also they give their staff
responsibilities, challenges, in order to motivate their staff. They
also use Taylor’s Scientific Management theory. Tesco’s has got
different departments such as checkouts, pharmacy each operation’s is
performed by a separate employee. By doing this the whole job will
then be completed in a series of stages by a number of employees
working together. Tesco also pay bonuses to managers in order to
Performance management contributes to Tesco’s objectives. This is
because Tesco’s will know if each employee has met their target, also
they will know which areas need improving in order to meet their
Tesco’s measure the effectiveness of its performance management
system; by meeting targets, and by looking at the business becoming
Task 9 – analyse the key recruitment documents
Interview appraisal form
The aim is to ensure that the job fits the needs of the organisation.
The main strengths of this document at Tesco’s, is that it will
include a lot of information about the job. The main weakness of this
document is that it doesn’t include a lot of information about the
The type of information that Tesco’s will provide will be; Job Title,
location, hours of work, main purpose of the job, duties and
responsilibilities, qualifications, skills and experience. All this
information will help to find the best possible candidate for the
job. The way that I would improve this document will be, by putting
more information about the companies’ background. Also by including
some performance targets, which the candidate will need to meet.
The person specification at Tesco’s shows the skills, qualifications,
aptitudes and abilities that a person will require to successfully
perform a particular job in the organisation. The type of information
included will be qualifications, skills, personal qualities and
experience of the ideal candidate. The main strength of this document
at Tesco’s is that the document describes the ideal person. The main
weakness is that it doesn’t include things like motivation, phrases
such as: are you ‘ambitious’ ‘a self starter’ ‘able to work on your
own?’ ‘Can you make your own decisions?’ All this information will
help to find the best possible candidate for the job. The way that I
would improve this document will be, by putting in the right aptitude,
any special abilities or qualifications that are needed, for example,
‘the candidate should be flexible and adaptable and able to work under
The job advertisement at Tesco’s describes the job and tells what
skills are required. The main strength of this document is that a lot
of people apply for the job, because it includes a lot of information
and it is advertise on the internet, job centres and in the actual
store. The main weakness is that they do not advertise on the trade
journals. The way that I would improve this document is by advertising
in educational establishments, such as schools and colleges. This is
because it can be a useful source of potential employees.
The main aim at Tesco’s of an application form is to find out about
candidates by asking for information in a structured way. This
document includes; personal details, education and qualifications,
declaration of a criminal record, experience/employment history
references and other relevant information. The major advantage is that
the information captured in this way can be processed conveniently.
Since the right questions are asked the relevant information will be
there. Also another strength is that all the candidates have all the
same questions, this means that Tesco’s can decide which candidates
meet the person specification, and which don’t. The main weakness of
this document is that it doesn’t include personal questions. The way
that I would improve this document is by including more questions such
as; are you able to work on your own or as a team? Are you a self
starter? Can you make your own decisions?
Interview appraisal form
The main aim at Tesco’s of an interview appraisal form is to find out
about how members of the staff are getting on at Tesco’s. The main
strength of this document is that the company will get a clear picture
of its employee’s progress, how they getting on and if employees need
more training. All this information is very important for Tesco’s
because they will know if employees are doing well or if they need
training. The main weaknesses of this document is that at Tesco’s
carry’s out this appraisal form every six month, this means that
Tesco’s doesn’t know before that how its employees are feeling, if
they are suitable for the job or not and if they need training to
improve them. The way that I would improve this document is by doing
it every three months and including more information such as ‘what
type of training would you be interested to do in the future’ and
‘what type suggestions you will give to improve the training’.
Task 10 – Labour market information and the business
By looking at the information that I have collected from the labour
market we can see that the level of unemployment is low (10%). This
means that Tesco’s will find it very difficult to recruit new staff.
Tesco uses this information to try and attract potential employees,
they do this by increasing the level of pay and giving it employees’
benefits, such has a discount card. The way that I would improve
Tesco’s package will be by giving all it employees every year a small
share of their profits.
From looking at my results we can see that 49% of the workforce are
woman. This means that nearly half of the workforce are women. Tesco’s
uses this information to try and give its employees and potential
employees, family friendly working hours, for example 10am until 2pm.
The way that I would improve this will be by offering crèches to its
From looking at the information that I have collected from the labour
market we can see that the size of the workforce has grown during the
past years. This means that there are more and more people that are
working. Recruiting at Tesco’s is easier now, because more people are
prepared to work. Tesco’s also can recruit people without the need of
training them because the workforce as increased during the past
years; this means that people will already have been trained in
different places to do similar things.