Rite Care Medical Center Case Study

Introduction

The Rite Care Medical Center is one of the medical centers in Staten Island, New York aims to provide a high quality health care for all the residents of community of Staten Island and its neighbors. The Staten Island is multicultural and diverse borough. The demographics of Rite Care Medical Center generally reflect the community; the majority of the staff is non-Hispanic white and the female represented about 50% of staff. The medical center stated a clear vision, mission, goals, and values (see Appendix A). The issue was begun when an elderly man, who had become dizzy and fallen in his home, was taken to the emergency department. Although the physicians felt that the patient should remain hospitalized for some additional

This model concerns competing goals, how the parties treat each other, how the parties perceive their self in the interaction, and what communication process will be used. TRIP model concerns also the real or perceived power which may drive the focus of the goal. When the topic, relationship, identity, and the process issues increase in importance in a conflict, a negotiation can provide a process of problem solving (Hocker & Wilmot, 2014). The alternative model that can be used to analyze the issue is fishbone model as it identifies the possible causes of the problems and sorts them into useful categories to help solving the problem. The current Processes in place by organization to address the issue is ineffective. Although the decreasing the employees’ satisfaction was reported, the leaders of medical center did not take an action to facilitate the internal communication or to develop the appropriate policies and procedures.

A Systemic Plan of Action Issue Action Responsible Party Due Date Outcome

Poor communication between the physicians and utilization department - Create open dialogue through a bi-monthly newsletter or quarterly meetings that encourage questions and comments.

-Develop online tools that can be used to facilitate communication to save the time.

-Develop communication survey. The hospital leaders,