Questions to Zappos, a Company

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Questions on Zappos
1. What are the steps in the selection process at Zappos? Does this seem like a complete selection process?
There are several steps in the selection process at Zappos. Initially applicants need to fill out an application online on the company’s website. Then, the first step in the process is a phone interview with potential employees. Applicants will be asked a series of questions by a recruiter on their skills and experience. After the phone interview about half of the applicants will be selected for a second interview. The second interview is in a room with a bunch of televisions, where potential employees will be asked various questions about Zappos core values. For instance, recruiters will ask questions to find out if candidates are enthusiastic and dedicated to learning. In the third step of the process Zappos will bring potential employees to the company’ organization. In this step an HR director will test to see if the potential employees is impolite or polite to the shuttle bus drive. If a potential employee is impolite to the driver, they will be rejected from being hired. The fourth step requires candidates to do a replica of a newspaper and to identify how many images it contains. This step test out how astute candidates are because by reading the headline, candidates will be able to find out the answer right away. In the fifth step, recruiters observe how candidates interact with other individual. For instance, the recruiter will accompany potential employees to lunch. If the potential employee is sociable with individuals, they will be a good cultural fit. This is the last step in Zappos recruitment process and approximately one-tenth of candidates will be offered a job position.
Zappos hiring me...

... middle of paper ...

...ther they value honesty, sense of enthusiasm, and commitment in learning. This method also could fall under the nondirective interview in chapter 6, page 183, because applicants are also asked about their weaknesses.
In watching 20/20 show on Zappos, the company dynamics and culture are very different from other organizations. For instance, Tony Hsieh, CEO of Zappos, runs the radical organization by following the guiding principal “great things will happen, if you make employees happy” (ABC News, 2011). Employees are allowed to dress and decorate their work station as they please. Furthermore, the environment at Zappos is very playful and outgoing. One of Zappos core values is to encourage fun, weirdness, and creativeness to recognize each individual uniqueness in the workplace. Therefore, Zappos job interview process would not fit a highly structured job interview.

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