Quality Program Essay

Quality Program Essay

Length: 987 words (2.8 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

Quality Program
Quality programs have emphasized the need to improve quality in an organizations performance through product, process, or service improvement. These quality programs encourage growth beyond status quo that many American businesses have been satisfied with in order to compete the in global market successfully (Cohen, n.d.). One such quality program is the Deming’s 14 Point Philosophy which has been said to have inspired both the Total Quality Management and Six Sigma quality management programs (Mind Tools, 2013). Analysis of this program in relation to the University of Colorado Colorado Springs (UCCS) Bookstore will reflect several areas of opportunity for the bookstore to improve the quality of their operations.
UCCS Bookstore
The UCCS Bookstore is an institutionally owned bookstore that has serves the campus students, staff, faculty and community. The bookstore has recently experienced a massive amount of turnover and the once small cast of ten employees has shriveled to a cast of only five employees. The campus student body continues to grow however, so the reduction in employees does not indicate a reduction in workload by any means. This organization is slow to respond to change when fully staffed, and is floundering to survive in the face of the reduced number of staff.
The bookstore provides textbooks, course materials, supplies, clothing, gift, and insignia items to the campus community. The bookstore expends a great deal of effort collecting textbook orders from professors each semester, managing textbook inventory against orders received, and then retains, returns, or purchases based off the orders received and current stock. It can be challenging to obtain the needed information fr...

... middle of paper ...

...to measure individual performance in working towards the organizations goals. These performance indicators can be easily applied to every position, are measurable, practical, meaningful, and achievable if reviewed regularly and adjusted as changes are made in strategic planning these factors will ensure that every employee is striving to improve quality within the organization (Aguinis, 2013).

Works Cited

Aguinis, H. (2013). Performance management (3rd ed.). Upper Saddle River, NJ: Pearson.
Cohen, P. (n.d.). Deming’s 14 points. Retrieved from http://www.hci.com.au/hcisite2/articles/deming.htm
Joyce, D. P. (2011). Deming’s 14 points. Retrieved from http://leanandkanban.wordpress.com/2011/07/15/demings-14-points/
Mind Tools. (2013). Deming’s 14 point philosophy: A recipe for total quality. Retrieved from http://www.mindtools.com/pages/article/newSTR_75.htm

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Non Technical Understanding : Safe Quality Food Program Essay

- Non-technical understanding Safe Quality Food Program The Safe Quality Food Program ensures quality food production through a system of audits and certifications that must adhere to rigorous standards. The program ensures that suppliers provide verifiable proof that robust food safety control systems have been effectively implemented. These systems must have been properly validated and show evidence of continuous monitoring procedures. This is the only program, recognized by the Global Food Safety Initiative (GFSI) that is headquartered outside of Europe....   [tags: Quality assurance, Management, Quality control]

Better Essays
979 words (2.8 pages)

High Quality Program And Effective Curriculum Essay

- Regardless of how the curriculum is organized, administrators must assure there is a balance of content areas addressed in the curriculum so that children develop a broad foundation of skills and knowledge that will prepare them for success in kindergarten and beyond (Gadzikowski 2013). Everyone has a role to play and giving children the opportunity to learn is the main reason why the education field has set standards and guides to help plan a high-quality program and effective curriculum. Make decisions based on the learning and developmental needs of children, focus on their cognitive, affective and physical domains, use classroom management techniques and daily schedules to enhance their...   [tags: Developmental psychology, Educational psychology]

Better Essays
1593 words (4.6 pages)

Essay on Risk Management For The Hospital 's Quality Assurance Program

- Risk managers are responsible for the oversight of the hospital’s quality assurance program, quality improvement initiatives, client care systems enhancements, medical staff peer reviews, and regulatory compliance. Also, risk managers coordinate with processes involved in handling general liability as well as risk exposures for the healthcare facility. Healthcare risk management professionals may have the following responsibilities: investigation on client complaints and medical malpractice claims; conduct risk-management training programs; review medical records for liability issues; observe financial records for fraud or theft; research and report medical and legal matters; and manage la...   [tags: Health care, Management, Risk management, Medicine]

Better Essays
1137 words (3.2 pages)

An Article About Cost And Quality Of A Childcare Program Essays

- There is a problem in Texas impacting children’s futures; many childcare centers and homes are not providing children with quality care. In an article about cost and quality in Texas childcare, child development experts Susan Eitel and Joyce Nuner quote a study stating “that [nationally] only 10% of infants and toddlers are in high quality [childcare] programs” (34). The term ratio describes the number of children one caregiver is watching. This number is one of the major factors in the quality of a childcare program....   [tags: Childhood, Developmental psychology, Childcare]

Better Essays
1194 words (3.4 pages)

Essay about The Importance Of A Leader Needs Establish A Quality Mentoring Program

- My research was conducted on the importance of strengthening others. As leaders we must be willing to share power, build confidence and monitor progression, (Kouzes and Posner, 2012). By sharing power the subordinates are learning to adapt and develop, (Kouzes and Posner, 2012). They are being exposed to challenges that develop problem solving skills and inspire new ideas. Trust is also gained by sharing power. Through increased responsibility the followers will gain a sense of pride and self-ownership in the project....   [tags: Problem solving, Leadership, Management, Challenge]

Better Essays
1042 words (3 pages)

Essay on High Quality Academic Standards Program

- Common Core is a set of high-quality academic standards focused mainly on mathematics and English language arts and literacy (ELA), according to corestandards.org. These learning goals are the outlines of what a student should know and should be able to achieve at the end of each grade level (Common Core States Standards Initiative, 2016). Although strides for equality in teaching and learning were made, many schools around the country were not achieving the same level of academic success. For decades, the educational progress of our nation’s scholars has been stationary so much so that we have fallen behind out global peers (Common Core States Standards Initiative, 2016)....   [tags: United States, English language, State]

Better Essays
1251 words (3.6 pages)

Essay on Singapore's No Child Left Behind Quality Assurance Program

- Quality Control & Assurance Introduction In identifying the strategic goals of improving student achievement, the school environment, partnership of the community and school staff effectiveness, the “no-child-left-behind” initiative launched by the Ministry of Education (MoE) in Singapore has necessitated the aggregate collection of disparate data from hundreds of primary, secondary and tertiary institutions across the country. The quality of the data obtained from these myriad sources will determine the effectiveness of the initiative and hence demands a rigorous approach by the government of Singapore in collaboration with educational institutions, students, parents, academics and adminis...   [tags: Education]

Better Essays
1141 words (3.3 pages)

Food Safety: Clean, Safety, and Healthy Essay

- Recognition of Bess or “Clean, Safety and Healthy” has been enforced to all food premises trader in Malaysia in 2012 and currently regulated under the enforcement of Food Safety and Quality Department, Ministry of Health and Nutritional Department, Public Health Office, Ministry of Health in which it is fully supported by several related agencies such as Ministry of Domestic Trades, Co-Operatives and Consumerisms (KPDNKK), local authorities, Agricultural Department, FAMA, and Islamic Religion Department etc....   [tags: food, program, customers, quality]

Better Essays
1050 words (3 pages)

Quality and Risk Management within a Healthcare Delivery System and Outcome Management Program

- Quality and Risk Management within a Healthcare Delivery System and Outcome Management Program In the healthcare industry there are titles and roles such as small as orderlies, office workers, aides, nurses, doctors, physicians and they all have different roles within the industry itself. In the healthcare industry there are tons of healthcare professionals. The number one common goal is to put the patient first and the overall health of the patients. In this paper I have combined the two topics, the first I will write about will be topic number 3, the role of a healthcare professional, the role of a stakeholder and the intricate roles they have when it comes to the quality and risk man...   [tags: conduct, compliance, performance ]

Better Essays
2442 words (7 pages)

The Foundation of Quality Higher Learning Essay

- Beginning with the Dual Enrollment program for high school students, English as a Second Language classes for non-English speaking legal residents, and the Adult Basic Education courses for GED seekers, through the numerous university transfer programs available for those planning to continue on at one of Arizona’s major universities, the staff members of the Foundation Studies Division provide guidance to bring students successfully through their current program of study and onto the next. Because of these programs and dedicated staff members, the FSD not only personifies the definition of “quality higher learning”, but also provides much needed services to members of the community and thei...   [tags: dual enrollment program, education]

Better Essays
958 words (2.7 pages)