Quality Program
Quality programs have emphasized the need to improve quality in an organizations performance through product, process, or service improvement. These quality programs encourage growth beyond status quo that many American businesses have been satisfied with in order to compete the in global market successfully (Cohen, n.d.). One such quality program is the Deming’s 14 Point Philosophy which has been said to have inspired both the Total Quality Management and Six Sigma quality management programs (Mind Tools, 2013). Analysis of this program in relation to the University of Colorado Colorado Springs (UCCS) Bookstore will reflect several areas of opportunity for the bookstore to improve the quality of their operations.
UCCS Bookstore
The UCCS Bookstore is an institutionally owned bookstore that has serves the campus students, staff, faculty and community. The bookstore has recently experienced a massive amount of turnover and the once small cast of ten employees has shriveled to a cast of only five employees. The campus student body continues to grow however, so the reduction in employees does not indicate a reduction in workload by any means. This organization is slow to respond to change when fully staffed, and is floundering to survive in the face of the reduced number of staff.
The bookstore provides textbooks, course materials, supplies, clothing, gift, and insignia items to the campus community. The bookstore expends a great deal of effort collecting textbook orders from professors each semester, managing textbook inventory against orders received, and then retains, returns, or purchases based off the orders received and current stock. It can be challenging to obtain the needed information fr...
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...to measure individual performance in working towards the organizations goals. These performance indicators can be easily applied to every position, are measurable, practical, meaningful, and achievable if reviewed regularly and adjusted as changes are made in strategic planning these factors will ensure that every employee is striving to improve quality within the organization (Aguinis, 2013).
Works Cited
Aguinis, H. (2013). Performance management (3rd ed.). Upper Saddle River, NJ: Pearson.
Cohen, P. (n.d.). Deming’s 14 points. Retrieved from http://www.hci.com.au/hcisite2/articles/deming.htm
Joyce, D. P. (2011). Deming’s 14 points. Retrieved from http://leanandkanban.wordpress.com/2011/07/15/demings-14-points/
Mind Tools. (2013). Deming’s 14 point philosophy: A recipe for total quality. Retrieved from http://www.mindtools.com/pages/article/newSTR_75.htm
Costco is one of the companies that have started from humble beginnings to become one of the most recognized institutions in the wholesale industry. Based on the Costco case, there are valuable lessons I have learned and the look of things is that Costco is here to stay. One of the insights I have gained from the Costco case is that organizations should understand their value chains and focus on their strengths to drive competitiveness. Another lesson that I have learned is that information technology can be used by organizations to improve their levels of competitiveness. Also, the Costco case study has enabled me to realize that the management of organizations should constantly evaluate the impacts of the strategies they employ because it is through such evaluations that the best practices can be adopted to improve the performances. Costco has applied these aspects in its different areas of operations, and they have advanced the organization since its inception days to present. From the strategic management practices, the organization has grown from strength to
By including financial and non-financial indicators, organizations can manage the inter-relationships between activities more effectively. Kaplan et al explained that the performance indicators included in the BSC needed to be linked to strategic goals (Fenton–O’Creevy, 2003, pp 14-6). This ensures activities are aligned with strategic goals and helps employees see how they ‘fit in to the bigger picture’.
The bookstore chain has been decreasing in profit in the US over the past 20 years. Most of the books retailers are shutting down their operations and only a few are still operating in the country. Barnes and Noble has become the largest bookseller in the book retailers industry (1). The firm has integrated its business philosophy into web presence though eBook marketplace. This business strategy assisted the firm to be able to reach a large scale customers and remain as a strongest competitor in the book retailing market.
Therefore, examining company’s capacity and being the leader in the retail industry, it is evident that the company has embraced a quality culture. The quality culture has enabled the company to remain profitable. The high customer relations have allowed the company to constantly provide and improve its product and service quality. This means that the company’s priority is quality for the products and services they offer to its clients. The quality culture has enabled the company to be successful in the retail industry with excellent customer satisfaction ratings (Pahl et al, 2007).
Quality is the most important measure of success for any organization. All successful organizations produce a quality product or service, but how it measured and what is the process to produce it. This paper will Chose a process at Abbott labs, Ross division, analyze an "As-Is" flow chart, describe the relationship of the process to the organization's strategic plan and determine the internal an external customers. This paper will also identify the most appropriate Quality Management tool that can be used to collect and present data, utilize your selected quality tool to analyze your process and identify process improvement opportunities, and estimate the level of improvement that could be realized and the value of implementing this process improvement.
Performance is achievement of the organization in relation with its goals. Performance measurement systems play a key role as a source of information about financial outcomes and the internal operations shown in the firm’s financial statements (Yeniyurt, 2003)
The conflict between B&N College bookstore and McGraw-Hill originates from the fact that McGraw-Hills publishers have decided to establish a new return policy on their books. McGraw-Hill blames B&N for not being able to accurately estimate their inventory needs, resulting in a big quantity of new, unsold textbooks returned to McGraw-Hill. The primary reason why we assist to a lot of textbook return in the college textbook industry is because of inaccuracies in predicting college enrollment levels. The factors contributing to this phenomenon are demographic factors. In fact, Demographic trends show a decrease in the level of enrollment in U.S. universities and colleges. In addition, a lot of nontraditional students are returning to college making
The purpose of performance measurement are communication, motivation, control and improvement. The performance drivers should include this few parts, personnel development, employee attitudes, public responsibility, balance between short-range objective and long-term goals and product leadership. And these parts should affect the customers’ satisfaction of our company.
Deming’s vision set the bar for the way we think about quality, management and leadership. His beliefs and teachings along with other combined knowledge have turned quality management into Business Process Management. He lived on a path of continual improvement for high quality through systems thinking. He lived a long live full of transformational contributions still used today. First, we will discuss his path beginning with a short timeline. Then we will end with his philosophy, theories and teachings and their impact on the world.
Helps managers to keep track of individuals' and teams' performance in terms of cost-control, efficiency and productivity;
So, performance measures should be a crucial and integral component of effective management, since it works as a navigator to ensure that the organization is performing according to its planned objectives, and the actual performance is according to the planned one, this is generally known as a “strategic planning”.
The concept of total quality management is not new in the business world. The formal process has been around since the 1920s. There have been three main people who have driven the importance of total quality management. Walter Shewhart invented total quality management in the form of statistical control in 1923. Along with Joesph Juran, it was implemented at Western Electric Company in 1926. Both Shewhart and Juran released several publications regarding total quality management. W. Edwards Deming brought it from the United States to Japan in the 1950s. Due to these efforts, Deming is referred to as the “father” of quality management (Unknown – Encyclopedia, n.d.). The concepts of Juran and Deming were initially more
Performance management is used for the basis of promotion, reduction in force purposes (talent management), gives transparency of what an organization is looking for, merit increases, and lastly it provides protection against lawsuits for unlawful termination by keeping written documentation. Performance evaluations are advantageous to both the organization and the employee. A leading advantage of performance evaluations is it gives the employee an opportunity to create and achieve smart goals. Although performance evaluations primary function is to measure whether an employee is a good fit or a bad fit for the organization, its function is so much a broader. Performance management is tool purposely used to motivate employees to examine themselves and determine if they have selected the profession that is best for them; consequently the feedback an employee receives from their superior supports them with increase their knowledge and
Fraser, J. M. (1996, Jan. 1). Implementing total quality.. Retrieved February 2, 2008, from AllBusiness Web site: http://www.allbusiness.com/professional-scientific/architectural-engineering/548320-1.html
Total quality management has become a necessity in today's society amongst businesses and consumers. Organization and consumers believe that quality is very important, and it will make or break an organization. Ensuring quality in products helps eliminate liability that would come from defective products, and it increases the rate of the returning consumer. Companies are liable if there products were made poorly, and if they cause a disaster from the use of their products. According to Achieving Quality through Continuous Improvements, it defines total quality management as: