Quality Process Improvement

Quality Process Improvement

Length: 1061 words (3 double-spaced pages)

Rating: Excellent

Open Document

Essay Preview

More ↓
Quality is the most important measure of success for any organization. All successful organizations produce a quality product or service, but how it measured and what is the process to produce it. This paper will Chose a process at Abbott labs, Ross division, analyze an "As-Is" flow chart, describe the relationship of the process to the organization's strategic plan and determine the internal an external customers. This paper will also identify the most appropriate Quality Management tool that can be used to collect and present data, utilize your selected quality tool to analyze your process and identify process improvement opportunities, and estimate the level of improvement that could be realized and the value of implementing this process improvement.
Every organization has certain problems that affect the quality of the product they are producing. At Abbott Labs Ross division the problem is the quality of the caps that are supplied to Ross from the cap manufacturer. These caps are essential to the production of the Ensure plastic bottle line because they seal the bottle after filling. The problem that Ross is having is the caps are not always a uniform shape. If the shape is off by just a little bit then they will get stuck in the cap-shoot and cause the line to go down. This affects the production deadlines and affects the on-time delivery of the product. This also creates a problem with the cap size that was validated by the FDA and any change in size has to be approved by the FDA using a Validation Change Request. Since the cap size is not the same as the ones that were validated then the whole process is in jeopardy of being shutdown by the FDA. This also would have a tremendous affect on the on-time delivery of the product to the customers.


The strategic plan of Abbott Laboratories is to produce a quality product to the customers on time. This quality problem does affect the plan of Abbott by creating delays in the delivery time. It is important to any organization that they not keep the customer waiting to receive what they order because this gives the customer time to look for alternative to their product. Many do not associated on-time delivery as a product of quality but if a product is not received in a timely manner then the customer's first impression can be negative.

How to Cite this Page

MLA Citation:
"Quality Process Improvement." 123HelpMe.com. 21 Nov 2019
    <https://www.123helpme.com/view.asp?id=167024>.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Important Steps in the Quality Improvement Process: Central Line Insertion

- The book outlines the important steps that make up the Quality Improvement (QI) processes. First you must identify the needs that are most important. Second a multidisciplinary team must be put together to review the needs that have been identified. Third data must be collected to assess the current situation being evaluated. The fourth step should be to create goals and quality indicators that can be assessed and evaluated. The fifth step is where you develop and place into practice the plan to achieve the desired outcome/ goals....   [tags: Nursing]

Research Papers
1341 words (3.8 pages)

Implementing Successful Quality Improvement Practices Within Organizations

- Quality management is a structured approach to organizational management that seeks to improve the quality of products and services through continual refinements in response to continuous feedback (Gharakhani, 2013). Thus, it necessitates the consistent application of the appropriate human and technical processes, tools and techniques. A strategic quality strategy will be effective only through long-term commitment and dedicated application by executive management and all employees (Gharakhani, 2013)....   [tags: ISO 9000, Quality management, Quality assurance]

Research Papers
1372 words (3.9 pages)

Quality Characteristics Of Food Quality Essay

- 1. INTRODUCTION Food quality is that the quality characteristics of food that 's acceptable to consumers. This includes external factors as look (size, shape, color, gloss, and consistency), texture, and flavor; factors like federal grade standards. Food quality is a vital food producing demand, as a result of food manufacturers are at risk of any variety of contamination which will occur throughout the producing method. Several customers additionally accept producing and process standards, notably to grasp what ingredients are gift, because of dietary, nutritionary needs....   [tags: Management, Quality assurance]

Research Papers
941 words (2.7 pages)

Applying Quality Principles: Total Quality Management Essays

- The quest for improvement in various areas of life such as business, social and personal became so important that researchers had to pre-occupy their times for many years in finding better ways of providing solution to issues confronting companies, institutions, families and society as a whole. The premise that we can be better and do better at how we perform task is and should be of great importance to all, because that is the only time we seek the knowledge to reach new height and produce to our full potential....   [tags: business improvements, quality control]

Research Papers
1146 words (3.3 pages)

A Study On Quality Management Essay

- Companies may often find themselves in a loop of repeating work annually, or functioning in a maintenance mode, as change management can be challenging, and employees take comfort in schedules and routines. However, it is crucial for a company wishing to remain relevant and competitive, to make adequate strides in process improvement, focusing on quality management. Quality management, especially when done systematically, can result in efficiencies, reduced costs, and proper resource utilization, having a positive influence on business performance (Praeg, 2010)....   [tags: Six Sigma, Management, Quality, Process capability]

Research Papers
794 words (2.3 pages)

Essay about Quality Management Performance Management Programs

- Quality Management in Managed Care Quality management is the collection and evaluation of data with the purpose of defining and then improving outcomes of care. Quality management programs turn data into information that can be used to make changes in practice (Dutton, 2013). The main purpose of quality management programs is to improve patient care. Patient care can be improved by incorporating the six goals recommended by the Institute of Medicine into quality management programs. The six goals include safety, effective, patient-centered, timely, efficient, and equitable care....   [tags: Quality assurance, Quality management]

Research Papers
1038 words (3 pages)

Essay on Quality Improvement Initiatives

- Quality Improvement Plan - Part Three Quality improvement initiatives are effective only when the organizational structure and culture are aligned with a similar vision for the provision of quality care delivery and a commitment to continuous improvement. Organizations must take an active approach to measure, assess, and improve processes creating an environment supporting quality improvement initiatives (Spath, 2014). The creation of this type of environment should be evident from the top tier of leadership to the front-line employees, creating a culture supporting the delivery and sustainability of quality care....   [tags: management systems, business strategies]

Research Papers
1434 words (4.1 pages)

Quality Management Essays

- Executive Summary This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial stages of the growth of the business, the idea has given growth to the standards of estimation of management standards like the ISO certification that most organizations pursue....   [tags: continuous improvement]

Research Papers
3967 words (11.3 pages)

Essay about Six Sigma Quality Improvement

- Achieving Quality through Continual ImprovementThere exist two troubling trends faced by the plastic beverage container division or Riordan Manufacturing. The overall results of the trends are lowered levels of customer satisfaction, and higher overhead costs. These trends are to be measured and analyzed in order to recommend a viable solution. This analysis of the process is very important to Riordan Manufacturing's strategic plan. An outline of the quality improvement for this process will be fully explained....   [tags: Business]

Free Essays
1399 words (4 pages)

Quality Program Essay

- Quality Program Quality programs have emphasized the need to improve quality in an organizations performance through product, process, or service improvement. These quality programs encourage growth beyond status quo that many American businesses have been satisfied with in order to compete the in global market successfully (Cohen, n.d.). One such quality program is the Deming’s 14 Point Philosophy which has been said to have inspired both the Total Quality Management and Six Sigma quality management programs (Mind Tools, 2013)....   [tags: American businesses, Total Quality Management]

Research Papers
987 words (2.8 pages)

Related Searches


Processes have different internal and external customers that are impacted by the process that would benefit from the process improvement. There are many internal and external customers that are involved in the process of the cap problem. The internal customers are the employees at the plant. Abbott offers a generous profit sharing plan based on the years profits. If the company starts losing customers then the employees' profit sharing will be affected. Another internal customer is the FDA. Although they are not an internal part of the company, they are the driving force behind the quality aspect of the organization. The FDA sets standards that the organization must follow during their manufacturing process or risk being shutdown. External customers are the retailers and the consumers. They are important because they are when the revenue comes from to pay salaries and investments. Customers are the reason that quality is important.
Every process needs a Quality Measurement Tool to gage the success or failure of the process. The most appropriate quality management tool that can be used to collect and present data on the process improvement is the run chart. This is because it can display process performance over time. The run chart can also show the upward and downward trends compared against the expected outcome.
Analyzing the data collected over seven day it shows that with an acceptable standard of thirty crashes per day, the cap problem is causing crashes above the standard five out of the seven days. This is causing a delay in the manufacturing process of thirty minutes per delay and with a line that is run at seven hundred bottles per minute the overall production lose is 21,000 bottles. With an average of over three crashes per shift above the acceptable standard, it equals out to over 63,000 bottle and 2,635 cases per day. This equals a six percent lose per week due to problems with the caps. The problem is with the manufacturing of the caps that are supplied by a supplier. There needs to be an immediate search for a different supplier to put pressure on the current supplier and to ensure that the six percent lose per week can be fixed. This fix can come from better quality from the current supplier or it can come from a different supplier. This lose is significant and has to be fixed immediately.
The level of improvement that can be realized from fixing the cap problem is evident by looking at the data. Just by meeting the acceptable standard a savings of six percent can be realized immediately. This will result in increased revenue by supplying more products and reducing the amount of people it take to complete the process of making a quality product. The reason it takes less people is because it takes four to five additional people to clear a jam in the cap-shoot. These people include shop personnel that are the highest paid hourly employees in the plant. These quality changes will result in an immediate cost saving that will result in more revenue and better customer satisfaction.


Quality is important to all organizations because it represents the vision of the organization. If an organization is not willing to be dedicated producing quality product in a timely manner then they will not be a successful organization because the customer will find an organization that will. Abbott has realized that quality is important and this recent problem with the caps can be fixed. With proper planning the process will see the opportunity of increase time and revenue realized decreasing the amount of crashes and time it take to complete the process of delivering Ensure in a plastic bottle to the customer.
Return to 123HelpMe.com