Essay about Quality of Care

Essay about Quality of Care

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Care always involves a relationship between the person receiving care and the person providing care. There are several types of care relationships which include care provided to family members, formal medical care (for example Primary and Secondary Healthcare) and care provided in Service User’s homes by Homecare Workers.

This essay will focus on two types of care, namely, Primary Healthcare and Homecare. It will describe some of the skills involved which make the caring relationship successful together with how the quality of care can affect the relationship between the provider and the receiver.

PRIMARY HEALTHCARE

Primary Healthcare Services are those which are directly accessible to the Service User (K101, Unit2, P75). When the Service User believes they are ill, their first point of contact is normally a GP.

In the case of Anwar Malik, his first visit to his GP surgery was very uncomfortable due to the fact that he rarely attended. He met several Healthcare professionals including his GP and Practice Nurse and it became apparent that Anwar felt very anxious about the experience and found it difficult to understand and concentrate on the information the Healthcare professionals were offering him.

Anwar was diagnosed with Type 2 Diabetes, a progressive chronic condition which requires the ‘patient’ to ‘self manage’ the disease. They are advised to increase physical activity, consume a healthy diet and take tablets and/or insulin to improve and maintain their blood glucose levels (K101, Resources, P13). Anwar’s blood sugar levels did not remain stable and following a series of questions from Diabetes Specialist Nurse Richards, it was noted that Anwar wasn’t taking the tablets prescribed or following the die...


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...ills in order that information provided can be conveyed correctly in a comprehensible manner. It allows the receiver to disclose fears or concerns experienced to the care provider. The relationship also requires a degree of flexibility to take into account the receiver’s individual needs and preferences while supporting them to establish their independence.

Care relationships are not effortless. They should be developed in such a way that won’t cause embarrassment to the receiver while providing support. It is also vital that the boundaries between work and friendship be maintained in order that care can be carried out professionally without crossing the line.

In conclusion, if a mutual bond of trust and respect is forged between care provider and care receiver this would normally have a positive effect on the quality of care provided and experienced.

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