The Quality Management Plan for Starbuck’s Enhanced Digital Experience Project will establish activities, processes, and procedures for determining quality policies, objectives, and responsibilities to ensure the quality of the project.
The purpose of this Quality Management Plan is to document the necessary information require to effectively manage project quality from project planning to delivery. It defines the project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities. (Project Quality Management Plan, n.d.)
Quality is one of the most important components of application development and an integral part of the project process to ensure that errors are not made while producing the deliverables of the project.
The Quality Management Plan was created during the Planning Phase of the project and is considered a component of the Project Management Plan.
The intended audience is the project manager, project team, project sponsor, and any key stakeholders whose support is needed for the successful completion of the project.
The quality management approach for the Starbucks Enhanced Digital Experience Project will ensure quality is planned for both the product and process. In order to be successful, this project will meet its quality objectives by utilizing and integrated quality approach to define quality standards, measure quality and continuously improve quality. (Project Management Institute, 2013)
At the highest of levels Quality Management involves planning, doing, checking, and acting to improve project quality standards. Project Management Institute’s Project Management Body of Knowledge breaks the practice of Quality Management into three process...
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...locations. (Essential QA Metrics for Determining Solution Quality, 2011)
QUALITY CONTROL MEASUREMENTS
All the Starbucks Enhanced Digital Experience Project processes and procedures must be measured and fall within the established standards and tolerances.
Not all criteria are easily measured. The measurement method identified the manual or automated method used to measure the metric.
All the Starbucks Enhanced Digital Experience Project processes and product must be measured and fall within the established standards and tolerances. All quality control measurements must be measured and fall within the established standards and metrics and logs will be used by the Project Manger and project team in conducting these measurements and will be maintained for use as supporting documentation for the project’s acceptance. (Project Management Institute, 2013)
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