What is Quality Management? According to Cherry and Jacob in the Book Contemporary Nursing: Issues Trends and Management 5th Edition, “Quality Management is the philosophic framework for managing organizations that recognize quality is determined by customer needs and expectations, attention is paid to how the work is done, with an emphasis on involving people who best understand the detail of the work practices with which they are involved. Healthcare Quality Management is specifically related to the quality of health services provided.” What does this mean for us as nurses in a time where Quality Management and Evidenced Based Nursing Practice is so deeply emphasized. What brought us to this current trend as a profession of health care? Is quality truly evident in the Health Care Profession today? Who are the regulatory agencies involved in Quality Healthcare Management? What role do regulatory agencies try to ensure this quality management revolution? What role does process improvement play in improving quality and ensuring patient safety? How can we as nurses ensure quality care and management for our clients? These are all questions that we hope to provide further insight on.
What is quality healthcare? The Institute of Medicine defines healthcare quality as the extent to which health services provided to individuals and patient populations improves the desired health outcomes. The care should be based on the strongest clinical evidence as we know it, Evidence Based Practice. This care should be provided in a technologically and culturally competent manner with strong communication skills and shared decision making. This puts the burden of quality on the profession as a whole not on just a few individuals. The sum of qual...
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NCQA Measuring Quality and Improving Healthcare website, Newsroom 2013 State of Health
Care Quality Press Briefing, Annual Quality Study: Good News, Bad News and in Between http://www.ncqa.org/Newsroom/2013StateofHealthCareQualityPress Briefing.aspx; retrieved on 11/23/13
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Qualis Health, The Commonwealth Team and MacColl Institute at Group Health Cooperative,
Safetynet Medical Home Initiative, Implementation Guide Continuous and Team-Based Healing Relationships: Improving Patient Care Through Teams, December 2010, http://www.anthem .comca/provider/f1/s0/t0/pw_e195153.pdf?refer=provider, Retrieved 11/21/13
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