Executive Summary
This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial stages of the growth of the business, the idea has given growth to the standards of estimation of management standards like the ISO certification that most organizations pursue. The major areas that have stimulated quality management concern the satisfaction of the final consumer, continuous improvement of the processes, and the participation of the employees in the management.
Various scholars formulated models that aid in the implementation of quality management techniques in the companies that are highly productive and desire highly effective and efficient performance in its operations. They include Six Sigma, Quality Improvement Techniques (QIT), Management by Objectives (MBO) among others. These have been modified into the ISO Certification models that continue to improve after almost every year. The concept of Total Quality Management has come as an advanced style of quality management that still lays emphasis on the fundamental principles of continuous improvement, focus on the consumer, teamwork and communication and has seen great successes in reputable companies which have had their own way of implementing them.
Introduction
Quality management is a concept that is needful to organizations of all kinds in order to sustain an exceptional performance in the competitive ma...
... middle of paper ...
... 11/6 pp 419 – 425,1999
(17) McKee, B., 1992, "Turn Your Workers into A Team," Nation's Business.
(18) Muir, J., 2004, Collecting & analyzing benchmarking data, Universal City, TX: Library Benchmarking International.
(19) Pasmore, A., 1994, "Developing Self-managing Work Teams," Compensation and Benefit Review.
(20) Pett, T. & Miller, T., 1994, "Employee Empowerment" Southwest Academy of Management.
(21) Reynolds, L., 2005, “The feds join the quality movement”, Management Review 81, 39-40.
(22) Spanbauer, J., 1990, "A Quality System for Education," Quality.
(23) Stein, E., 1994, Next Phase of Total Quality Management, Marcel Dekker, Inc.
(24) Stokes, Jr & Stewart, L., 1991, "Is Without Managers," Information Strategy the Executive's Journal, Fall.Proceedings.
(25) Wellins, R., 1995, "Texas Instruments Gets from Here to There," Training & Development .
In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially, the renewed emphasis on quality management systems was a reaction to the LEAN approach to quality management implemented by many Japanese businesses to great success post World War II.
“Various management systems have also appeared as structures in which to implement quality improvement. One of these is total quality management (TQM), which is a strategy for implementing and managing quality improvement activities on an organization-wide basis.
CONCEPT 2 CONCEPT OF QUALITY ASSURANCE 2.0 INTRODUCTION/DEFINITION OF CONCEPT Over the past 45 years, there has been considerable work on the evaluation of the quality of nursing care to determine what good care is, whether the care nurses give is appropriate and effective, and whether the quality of care provided is good. Evaluating the quality of nursing care is an essential part of professional accountability. Quality assurance implies that efforts are made to evaluate and ensure quality health care. Quality assurance is an on-going systematic comprehensive evaluation of healthcare services and the impact of those services on healthcare services.
FedEx is constantly on the move, no matter how good their quality may be, they continue to look for ways to improve their customer service. Quality Driven Management (QDM), is an approach built on decades of experience, which FedEx has developed the highest levels of quality and leadership (n.d., Quality driven management to meet your needs, 2016). QDM pulls the best ideas and practices from many quality philosophies including Six Sigma, Lean and Total Quality Management to generate an approach to quality that is as unique as FedEx. Contrasting to most other approaches, QDM is best suited for a service business rather than manufacturing. Equating to QDM’s focus is always on the customer. FedEx aims to make every customers experience outstanding.
Making its first appearance in the 1950’s and continuing to grow each day since its increase in popularity in the 1980’s, Total Quality Management is another trend effecting Cost and Managerial Accounting (American Society for Quality, 2016). Total Quality Management is a philosophy that focuses on quality in every part of the business in order to meet stakeholders’ needs with efficiency and effectiveness, all without compromising ethical values (Chartered Quality Institute, 2016; American Society for Quality, 2016). It is important to note that Total Quality Management is not a means to an end, but instead is the end goal itself. Meaning that Total Quality Management is not a process used to achieve a goal, but instead
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
The article elaborates on using the Aachen quality management model to identify the company strategies, goals and closing the gaps faced by businesses. The Aachen model identifies the prospective of the customer, management, and business to understand quality streams. Those quality streams use proactive and preventative actions which are measured against the organizations reactive and corrective
(2012), the term total quality management (TQM) refers to a quest for quality in an organization. There are three key philosophies in this approach. One is a never-ending push to improve, which is referred to as continuous improvement, the second is the involvement of everyone in the organization and the third is a goal of customer satisfaction, which means meeting or exceeding customer expectations. TQM expands the traditional view of quality looking only at the quality of the final product or services. But to looking at the quality of every aspect of the process that produces the product or service. TQM systems are intended to prevent poor quality from
At the beginning of the nineties the quality aspects have been considered basically as assuring product or service quality, nowadays quality is widely applied to the new way of managing organisations, a new breakthrough philosophy, which primary purpose is to enhance an every aspect of the organisational performance both internally and externally...
The father of Total Quality Management (TQM) is W. Edwards Deming and the key elements of TQM are:
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].
Total Quality Management (TQM) is part of an organization that is designed to improve the quality at all level. TQM usually functions on the main objective that the quality of a product and process is the responsibility of every individual who is responsible for the creation and consumption of products and services that are offered by an organization. The employee’s involvement in the creation of TQM is very important and it is the critical element of quality. Human Resource Management (HRM) is focused on process improvement as well as employee improvement. This enables the organization towards continuous process improvement, Training for employees and Team functioning.
Organizations set strategic goals that are align with the main objective of the business. With this observance, when total quality concept is adequately applied at a broader level, the results depict as an improvement in standardized performances like six sigma, improved team competencies etc, by Lau and Anderson (1998).
Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world's scientists have defined it in many different ways. In this research paper, I will emphasise the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of paper which says that your company is certified in having QMS.
Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).