Quality Control Methods

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4. Quality Control Corresponds to RFP Evaluation Factor 4 (i) Internal review procedures that facilitate high quality standards in the organization. Quality control must oc¬cur in every step of a project, not just as an inspec¬tion at the end of the deliv¬erable preparation process. During each project, we apply continuous attention to quality control by: (1) preparing frequent interim deliv¬erables, such as draft working pa¬pers, to identify and resolve any quality issues as early as possible; (2) establishing data quality objec¬tives for each task that requires collection of data, to ensure that we have a baseline against which we measure actual research findings; (3) docu¬menting all research findings; (4) performing systematic peer reviews; (5) docu¬menting all interim and final findings and recommendations; (6) soliciting continual client feedback; and (7) applying the highest standards of editorial quality control for all written deliverables. In addition, we regularly discuss our approach and findings with peers to monitor the quality of our services and to elicit feedback from a critical peer group. Our proven quality control methods have yielded consistent praise from our clients regarding the quality of our work. This is attested to, for example, in our Past Performance Report (displayed elsewhere in the proposal), the fact that clients assign complex projects, and by our high rate of follow-on assignments. As stated by one of our current clients, a prime contractor for the U.S. Air Force, “The work performed by Seres Engineering & Services has consistently been of exceedingly high quality. This has helped the team earn high performance ratings from the Air Force.” (Jeff Smoak, President, Advent Environm... ... middle of paper ... ...ement Holding Company. We consistently make near- and longer-term fore-casts of workload and share information about known or projected new task orders. Our project tracking system ensures that we staff each project effectively. SES ensures that no in¬dividual staff member is working on too many projects. SES’s ac-counting system supports project cost accounting on task order contracts, which is essential for a contract like a GSA’s PES Schedule Contract, where it is common to work on projects for different client agencies simultaneously. In collaboration with the client we determine a suitable day in the week, where we provide a status report of the activities on the project during the past week. The regularly scheduled meetings allow us to consistently focus on the needs of each client and provide a pattern that supports on-going attention to all projects.

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