Quality And Quality Of Quality Essay

Quality And Quality Of Quality Essay

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Quality is an important part of any business rather from a customer’s perspective or a producer’s perspective. Quality from a customer’s perspective is they “want value and quality has become a major factor in the value of products and service” (Russell & Taylor, 2013, pg. 53). “The customer is the most important part of the production line” (Russell & Taylor, 2013, pg. 53). This can be referred to as quality of design meaning “involves designing quality characteristics into a product or service” (Russell & Taylor, 2013, pg. 54). Now let’s look at the quality from a producer’s perspective. This can be referred to a quality of conformance meaning “making sure the product or service is produced according to design” (Russell & Taylor, 2013, pg. 55). Achieving quality of conformance involved conform to specifications that involve providing customers with a quality product at the right price which accounts for the cost of materials. In order for a company to achieve and produce a successful product that customers want and need, it is vital that quality management and lean systems play front row. Quality management helps organizations to reduce waste and inventory. “Lean is about challenging the way things are done and opening our eyes to that waste and inefficiency” (Lean Benefits - Benefits of Lean, Why Lean is Important, 2015). Within each of these concepts are important tool and techniques that organizations can use to achieve a quality product. In this paper I will discuss “cost of quality” from the quality management side and “kaizen’s” from the lean system side, while discussing how each of these concepts are implemented into my own life or work.
I will first discuss “cost of quality” from the quality management side. “The co...


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...s, old isolation guideline for EVS was not up to date. The measure taken, originally had a large reference sheet for the PRE processes was developed we thought to attach this one to the back so that both are readily available. The result was to have quick access for information by implementing smaller reference sheets for EVS. This kaizen project has been well received by making a more efficient process.
After reviewing these concepts it is a conformation of the important of implementing quality management and lean systems into any business or organization. When a business upholds the importance of quality from a customer and producer’s perspective a leaner system can be established. These system will not only provide a higher quality, more lean system, but it will help businesses to eliminate or reduce waste and inventory while achieving a more efficient process.

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